I've been a member for a couple of weeks and so far it's going well. I have a bespoke fitness programme to follow in the gym with review opportunities and get in the pool two or three times a week a... もっと見る
所在地
所在地を変更Callington Road, PL12 6DJ Saltash, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Staff are friendly, gym is clean. My 2 gripes are the opening hours, especially at the weekend, and the minimal weight lifting equipment. Plenty of bikes, running machines etc, but hardly any weight l... もっと見る
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The upgraded leisure centre is lovely to visit and use now. Great showers plenty to choose from. Upgraded family and disability friendly changing rooms. Easy to use lockers. The refurbished Po... もっと見る
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I think the swimming pool could be managed better- life guards rarely give advice on swimming etiquette, just allow swimmers to sort themselves out which can lead to frustrations - ie very slow bre... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Callington Road, PL12 6DJ, Saltash, 英国
4.6
優良
54件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very welcoming team at Saltash Leisure Centre
Very welcoming and friendly team at Saltash Leisure Centre. It has everything I need. The app is easy to use and if you struggle there's always someone happy to help with the app or the equipment.
2025年6月26日
Better - Saltash Leisure Centre からの回答
Hi Julie,
Thank you for taking the time to share your experience with us.
We’ve worked hard to ensure our app is efficient and user-friendly, and we’re so pleased to hear that it’s worked well for you. It’s also wonderful to hear that our Centre team at Saltash has been there to support you—providing great customer service is something we truly value.
We always aim to be available and ready to assist our customers to ensure the best possible experience in our Centres.
Thank you again for highlighting your positive experience. We look forward to hearing from you again very soon.
Best regards,
Sarah H
Had a brill class with Hannah today
Had a brill class with Hannah today . Good as always, really pushes us . Wonderful .Saltash leisure is lucky to have her , so inspiring and fun
2025年6月25日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi Diane
Thank you for your review.
We are very pleased to hear you are enjoying Hannah's fitness class and she is pushing you all!
We will be sure to pass your feedback on to Hannah to review, and thank you for choosing Better.
Kind Regards
Amir
Really good session
Really good session, clear instructions and delivered with humour. Thanks Kim.
2025年5月27日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi Adrian
Thank you for your review.
We are very pleased to see that you enjoyed Kim's fitness class, and it was delivered in such a great way!
We hope to see you at another fitness class soon.
Kind Regards
Amir
Had a fantastic aqua session today with…
Had a fantastic aqua session today with Kim, she was really knowledgable, and professional, both at the start of the class and the end. And even laughed when the music made us all do YMCA. Lots of fun. Would love to see her back at the centre for more sessions.
2025年5月27日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi Mrs Scawn
Thank you for your review.
We are very pleased to hear you enjoyed your aqua session with Kim — she truly is a star, and it's lovely to know her professionalism (and great sense of humour!) helped make the class so much fun.
We hope to see you at another fitness class soon!
Kind Regards
Amir
I’ve been using the gym and classes for…
I’ve been using the gym and classes for the past year. Have always found Chris and Annalisa very helpful, approachable and encouraging. Classes are always well planned and work you hard. Boxfit classes are always great fun too. Would certainly recommend the gym and classes to friends
2025年5月20日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi Debs,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve enjoyed the gym and classes over the past year at the Saltash Leisure Centre. Chris and Annalisa will be especially happy to know their support has made a difference for you. It’s great to hear you find the classes challenging and fun—Boxfit really is a favorite! We truly appreciate your recommendation and look forward to continuing to support your fitness journey.
Kind regards,
Charmaine
Spin class
I haven't been to a spin class for a number of years. Tonight's class was one the best I've been to. Daryl delivered the class very professionally. I had a great workout and it was fun too. 10/10 !!
2025年5月21日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi Christian,
Thank you so much for your kind words!
We're thrilled to hear that you had such a great experience returning to spin class. Daryl will be delighted to know his class made such a positive impact. We’re glad you had a fun and challenging workout – hope to see you back in the saddle again soon! 🚴♂️💪 10/10 energy all around!
Warm regards,
Charmaine
Box fit with Chris Saturday mornings…
Box fit with Chris Saturday mornings 10am let’s have you all down here this is a fantastic fitness class! Lots of sparring and really good fun! Chris is amazing!
2025年4月12日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Dear Dawn,
Thank you for taking the time to share your brilliant feedback with us! We’re thrilled to hear that Chris is delivering inspiring and enjoyable lessons. Our goal is always to make an impact with our fitness classes and inspire our customers to challenge themselves, so it’s wonderful to know we’re achieving this.
We will be sure to forward your kind comments to the Saltash Leisure Centre team—they will be delighted, especially Chris.
Once again, thank you for your feedback. It’s truly appreciated!
Best Regards,
Sarah H
I really like the place
I really like the place, just need to learn how to do the workout properly xD
2025年4月1日
Better - Saltash Leisure Centre からの回答
Hi Rafal,
Thank you so much for the kind words!
We’re glad you’re enjoying the Saltash Leisure Centre! Don’t worry, getting the hang of the workouts takes time. Feel free to ask any of our trainers for tips, and they’d be happy to help you out.
Keep up the great work! 😄💪
Kind regards,
Charmaine
Wonderful kind staff member!
I travel down from Torbay to take my 6 year old grandson(who lives in Plymouth) swimming every 2 to 3 weeks. I love this place for swimming as it’s so good for children. The cafe is great and all the staff are always very friendly.
Today after changing for swimming I realised I had no towels!!! I asked reception if there were any that I could buy or an alternative that they could suggest when another member of staff (young man with curly hair) who I presume was just coming in to start his shift left and came back with 2 of his own clean towels for us. He really did go above and beyond for us and I can only say a really great big thank you. - you saved the day! What a wonderful kind young man and a credit to your organisation.
2025年3月8日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi,
Thanks for your review.
We are delighted to hear that you received such excellent customer service at Saltash!
Warm Regards
Hazal
I joined in person at my local leisure…
I joined in person at my local leisure centre . Somehow they managed to register me under 2 memberships numbers .
They have suspended my account because they are asking for my blue light card ( I already showed this at the centre) I downloaded the app which tries to charge me ( I have a monthly membership.)
I emailed 2 days ago to ask them to sort it out .Still no response .
So far gave a lot of money for something I’ve beed unable to use !
2025年2月28日
Better - Saltash Leisure Centre からの回答
Hi,
Thank you for sharing your experience, and I’m truly sorry for the frustration this situation has caused. It’s certainly not the level of service we aim to provide.
I understand how concerning it must be to have your account suspended, especially when you've already shown your Blue Light Card and have an active membership. Are you please able to clarify the ticket number to the email you sent to us so I can locate this and assist you with reactivating your membership?
We appreciate your patience and look forward to getting this sorted for you so you can enjoy your membership without any further inconvenience.
Best regards,
Charmaine
Pre school swimming lessons
We have recently enrolled in the preschool swimming lessons (age3-5) where parents are not expected to join in the water. We were a little anxious at first, with our not so confident toddler, but needn’t have been. The swimming coaches have been brilliant and the group is small is nurturing. It’s magical to stand back back see the little ones laughing and swimming away.
2025年2月24日
Better - Saltash Leisure Centre からの回答
Hi Carly-Ann,
Thank you so much for your thoughtful review!
We’re thrilled to hear that your experience with the preschool swimming lessons has been so positive. We understand how nerve-wracking it can be for both parents and toddlers, especially when it’s the first time being in a swimming environment without the parent joining in the water. It’s wonderful to know that our coaches have been able to make your child feel at ease and confident.
The small group size is something we’re proud of, as it allows for personalised attention, helping each child build trust and grow at their own pace. It’s amazing to hear that you’ve enjoyed watching the little ones having fun and gaining confidence in the water!
Your kind words mean a lot to us, and we’re so happy that your child is enjoying the lessons. We look forward to continuing this journey with you and your toddler!
If there’s anything else you need or any suggestions you have, please don’t hesitate to reach out. Thank you again for sharing your experience with us!
Kind regards,
Charmaine
Excellent experience at Saltash Leisure Centre
From the moment I walked in to make a membership enquiry, I was hugely impressed by this centre. The staff are helpful, friendly and enthusiastic. The facilities are clean and well maintained. I also find the booking system easy to use. Best of all, the provision for my daughter is the best I've ever experienced with a leisure centre as they run so many junior gym sessions throughout the week. After just a week of being a member she told me she felt 'healthier and happier' and I have to say, I feel the same! Highly recommended.
2025年1月15日
Better - Saltash Leisure Centre からの回答
Hi Rebecca,
Thanks for your review.
We are so delighted to read your review and to hear how impressed you are with Saltash.
We hope you and your daughter continue to enjoy the centre!
Warm Regards
Hazal
Absolutely shocking rude staff
Absolutely shocking rude staff, poor facility. I'm a disabled person and I was made to leave the pool by staff to be told off for a child I didn't even know. I cant belive how rude the staff were. Will never go again.
2024年11月23日
自発的なレビュー
Better - Saltash Leisure Centre からの回答
Hi Robert
Thank you for your review.
We are very sorry to hear about your recent experience at the Saltash Leisure Centre and have sent you a private request through Trust Pilot.
Please complete this at your earliest convenience and we will escalate your feedback to the Management Team at the Centre.
Kind regards
Amir
Swimming pool is good and gym…
Swimming pool is good and gym facilities are good.
The jacuzzi needs to be refurbished and be a little warmer in terms of temperature as it’s not a pleasant experience.
Hope the changing facilities will get an upgrade in the new year as it really does need bringing up to todays standards
2024年10月30日
Better - Saltash Leisure Centre からの回答
Hi Chris,
Thanks for your review.
We truly appreciate your feedback and have passed this to the centre so they can improve.
Warm Regards
Hazal
Great friendly people staff…
Great friendly people staff amazing.could do with a bit of a deep clean in wet changing room n toilets
2024年10月24日
Better - Saltash Leisure Centre からの回答
Hi Kathryn,
Thanks for your review.
We are so pleased to hear that you are enjoying Saltash and have passed on your feedback about the cleaning.
Warm Regards
Hazal
Staff were friendly and helpfull
2024年10月16日
Better - Saltash Leisure Centre からの回答
Hi Andrew.
Thanks for your review.
We are so pleased to hear that the staff at Saltash have been so friendly and helpful.
Warm Regards
Hazal
Fantastic
Clean changing rooms even after a school has just been in and lovely friendly staff
Pool at trust the right temp so your not freezing or too hot whilst swimming and overall the center is clean and extremely helpful for disabled people to get around. For swimming.
2024年9月16日
Better - Saltash Leisure Centre からの回答
Hi Gareth,
Thanks for your review.
It is brilliant to hear that you are so impressed by Saltash Leisure Centre and are enjoying swimming.
Warm Regards
Hazal
Very poor changing area.
Changing area, cramped, Small and in desperate need of refurbishment. No spinner for spinning bathing suits. Only 2 hairdryers and payment needed. No soap or shampoo in shower area. A lot of lockers broken.
2024年9月6日
Better - Saltash Leisure Centre からの回答
Hi Elizabeth,
Thanks for your review.
We appreciate your feedback in reference to our Saltash Centre and have passed this onto the centre team.
Warm Regards
Hazal
Adult swim lesson
Had an adult swim lesson at Better leisure centre. Teacher was very friendly, approachable and knowledgeable. I felt that I learnt a lot just in one lesson, will definitely be back.
2024年8月12日
Better - Saltash Leisure Centre からの回答
Good Morning Lisa,
Thank you for your review.
We are thrilled to hear that you enjoyed your first swimming lesson at the Saltash Leisure Centre. Our dedicated instructors are trained to deliver high standard lessons so we are delighted to hear that this was the service you experienced. We hope you continue to enjoy the swimming lessons and surpass all your levels.
Warm regards,
Charmaine
Better - Saltash Leisure Centre からの回答
Hi Katrina,
Thank you for your review.
We are so delighted you are enjoying Saltash Leisure Centre!
Warm Regards
Hazal
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