Staff at the leisure centre are very helpful. However, a month's membership is almost £40 for access to a small, poorly equipped gym. This is over double what you might pay at The Gym or Puregym. Yo... もっと見る
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所在地
所在地を変更Boston Road, NG34 7HH Sleaford, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The instructors were all very welcoming and friendly to my son. He went into the lesson being abit sad and apprehensive about going in the pool on his own, but came out the pool laughing and very exc... もっと見る
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I have recently became a member of Sleaford. The conditions of the facilities are clean and spacious. Trying to book onto the aqua classes is quite challenging. The system goes live at 22:00 ever... もっと見る
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Gym equipment is always clean, as are the changing rooms and pool. Staff are friendly and the booking system means the pool is never too busy.
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Boston Road, NG34 7HH, Sleaford, 英国
4.3
優良
43件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Expensive membership for a poor experience
Staff at the leisure centre are very helpful. However, a month's membership is almost £40 for access to a small, poorly equipped gym. This is over double what you might pay at The Gym or Puregym. You also have to pay an extortionate joining fee (at least £20 depending on your start date) and have to cancel at least 20 days before your next renewal, or they will take another payment. The app itself is also unreliable and is difficult to use, especially when compared to the puregym app.
Avoid if possible.
2026年8月14日
自発的なレビュー
Better - Sleaford Leisure Centre からの回答
Hi there,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our leisure centre team helpful, but we're sorry to learn that you were disappointed with the value of the membership, joining fees, cancellation process, and your experience with the app.
We understand how important it is for our pricing, facilities, and digital services to meet our customers' expectations, and we appreciate you highlighting these concerns.
Warm Regards,
Hazal
Really friendly staff help me sort out…
Really friendly staff help me sort out my membership
2026年7月28日
Better - Sleaford Leisure Centre からの回答
Hi Pauline
Thank you for your review.
We are delighted to hear that our friendly team was able to help sort out your membership, and we hope you reach your health and fitness goals with us!
Kind Regards
Aimr
Clean and friendly
Gym equipment is always clean, as are the changing rooms and pool. Staff are friendly and the booking system means the pool is never too busy.
2026年8月3日
Better - Sleaford Leisure Centre からの回答
Hi Ben,
Thank you for your fantastic review!
We are so delighted to hear that you enjoy our clean facilities, friendly team, and that our booking system helps create a comfortable swimming experience.
We pride ourselves on providing excellent customer service, and we're pleased this has been reflected in your visit to Sleaford LC.
Warm Regards
Azaria
Better - Sleaford Leisure Centre からの回答
Hi there,
Thank you for your kind feedback. We’re so pleased to hear that both you and your daughter had a great experience and that she enjoyed her visit as well.
We really appreciate you taking the time to share this and hope to welcome you both back again soon.
Warm regards,
Hazal
Better - Sleaford Leisure Centre からの回答
Hi Taher,
Thanks for your review.
We are so pleased to hear that you are enjoying Sleaford Leisure Centre!
Warm Regards
Azaria
Very welcoming staff
Very welcoming staff, clean facilities in Sleaford and a fantastic pool.
2026年4月30日
Better - Sleaford Leisure Centre からの回答
Hi Jo,
Thank you for your feedback.
We’re really pleased to hear you felt welcomed by the team and enjoyed your visit to Sleaford.
It’s great to know the pool and facilities made a positive impression and that everything felt clean and well looked after.
We really appreciate you taking the time to share this and hope to see you again soon.
Warm regards,
Azaria
Better - Sleaford Leisure Centre からの回答
Hi Pam,
Thank you for your review!
We're happy to hear that you appreciate the cleanliness at our Sleaford Leisure Centre.
We appreciate your suggestion that the hot tub would be a great addition.
Thank you for your feedback!
Warm Regards,
Kaisha
The staff are all lovely and friendly…
The staff are all lovely and friendly and will do anything to help. The equipment is great. Good experience all round. Thank you
2026年3月26日
Better - Sleaford Leisure Centre からの回答
Hi Katherine,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sleaford Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Lesson was great
Lesson was great, I can see how hard the lady works to get my kids as great as they can be, also another lady came over and talked with me explaining how it was going and was very positive about my kids
2026年2月16日
Better - Sleaford Leisure Centre からの回答
Hello Bernice,
Thank you for your 5-Star review.
We’re delighted to hear that your children are enjoying their swimming lessons at Sleaford Leisure Centre, and that you appreciated the positive feedback provided after the sessions.
Kind regards
Jasmine
A comprehensive set-up in he gym and the spa.
We were briefed on the Gym and Membership options thoroughly (a nice young lady). Very pleased with the set-up and facilities experienced on our first visit. I think we will become regulars.
2026年2月10日
Better - Sleaford Leisure Centre からの回答
Hi Michael,
Thank you so much for your wonderful review!
We’re delighted to hear that your first visit to our Sleaford Leisure Centre went so well, and that you found the gym and membership briefing thorough and helpful.
It’s fantastic to know you enjoyed the facilities and are considering becoming regulars, and we’d be thrilled to have you as part of our community!
We look forward to welcoming you back again soon.
Warm Regards,
Kaisha
Patient instructors
I'm very much a newcomer to the gym scene at the age of nearly 73. Jack explained everything clearly and a few days later he gave me an efficient induction to the machines I would use.
2026年1月7日
Better - Sleaford Leisure Centre からの回答
Hi Trevor,
Thanks for your review.
We are so pleased to hear that Jack at Sleaford Leisure Centre have been so supportive and we hope you enjoy your membership!
Warm Regards
Hazal
Better - Sleaford Leisure Centre からの回答
Hi Carol,
Thanks for your review.
We are so pleased to hear that the staff at Sleaford Leisure Centre have been so helpful!
Warm Regards
Hazal
It was so difficult to navigate the…
It was so difficult to navigate the website to book swimming lessons at my local centre. in the end I telephoned my local centre but was unknowingly put through to a national call centre. If this is the case put a national number. The customer service assistant, although genuinely extremely helpful, had such a broad accent that I had to keep asking them to repeat what they'd said. i did try to do it at the leisure centre itself but I felt like I was being a pain as every minute I had to call a member of staff over. I have now booked onto lessons but I think I have an account for messages etc but I haven't managed to locate it yet. Weekend staff had no idea about lessons and referred me to the website or a swimming instructor. Website needs a step by step guide or flow chart. It has taken me great determination and a lot of time to finally get there. I find the whole app and booking system for everything very off putting and a deterrent to participation
2025年10月6日
Caring and informative
Cheerful staff as well as extremely helpful. I was shown around the facility the day I turned up. Easy to join and affordable.
2025年10月9日
Better - Sleaford Leisure Centre からの回答
Hi Heather
Thank you for your review.
We are very pleased to see that the staff at Sleaford Leisure Centre are creating a wonderful atmosphere.
It is also great to know the joining process was easy, and we hope you enjoy using the facilities!
Kind Regards
Amir
Great gym
Easy booking
Staff always polite
Good range of equipment although rowers need replacing.
Hip thruster machine would be good.
2025年9月16日
Better - Sleaford Leisure Centre からの回答
Hi Friend of Ted
Thank you for your review.
We are very pleased to see that you are having an all-round great experience with us, and we appreciate your feedback about the gym equipment.
We hope your experience continues, and we will pass your feedback on!
Kind Regards
Amir
Glad I joined
The staff are very approachable and helpful. I turned up without having booked an induction but was accommodated and shown around quickly but thoroughly. My actual induction was excellent and I feel confident and comfortable walking into the gym or pool and using all the equipment well and safely. The only criticism I can make is that the pool isn't always managed well when people turn up without making a booking, which ruins the experience for everyone else.
2025年8月13日
Better - Sleaford Leisure Centre からの回答
Hello Barbara,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
I am glad you are enjoying our facility at Sleaford leisure centre.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regrads
Aaiasa
Better - Sleaford Leisure Centre からの回答
Hi Customer
Thank you for your review.
This is great to hear, and we hope you reach your fitness goals with us!
Kind Regards
Amir
Swimming lesson feedback
Liked: The instructor (Lisa) was really good; friendly, supportive and knowledgeable.
Disliked: Too many people for the pool space allocated. We could not all practice at same time so had to spend some of the time waiting which was frustrating.
2025年7月10日
Better - Sleaford Leisure Centre からの回答
Good Evening Julie,
Thank you so much for your feedback! We're delighted to hear that you had a positive experience at the Sleaford Leisure Centre with Lisa — she truly is a fantastic instructor, and we'll be sure to pass along your kind words.
We also appreciate you sharing your concerns about the pool space. We understand how frustrating it can be to have limited practice time, and we're actively looking at ways to better manage group sizes and scheduling to improve the experience for everyone.
Your input is invaluable in helping us improve, and we hope to welcome you back again soon under even better conditions!
Warm regards,
Charmaine
Couldn’t be happier
I joined a little over a week ago after putting it off for years because in my mind gyms were somewhere already fit people came to and I was worried about being judged. I shouldn’t have worried. The staff, every single one I have encountered so far, has been friendly and helpful and are welcoming to all.
The facilities are clean and varied and the pool is great. There’s a real mix of ages and abilities here and I feel right at home.
I’ve been coming 3-5 days a week depending on my shifts for a gym session followed by a swim and my gym membership is probably the best use of money I could possibly spend.
2025年6月14日
自発的なレビュー
Better - Sleaford Leisure Centre からの回答
Good morning Rebecca,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying BETTER.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Modern clean pool with good staff.
2025年4月7日
Better - Sleaford Leisure Centre からの回答
Hi David,
Thank you for your kind words!
We're thrilled to hear you enjoyed our modern, clean pool and had a great experience with our staff at the Sleaford Leisure Centre. We hope to welcome you back soon for another wonderful visit!
Warm regards,
Charmaine
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