I needed help with my subscription and the person at reception was so helpful. He helped change my subscription to one that was even better for me and was very patient.
企業が回答しました
所在地
所在地を変更Hornsey Rd, N7 7NY London, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 202... もっと見る
企業が回答しました
We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... もっと見る
企業が回答しました
I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Hornsey Rd, N7 7NY, London, 英国
3.6
まあまあ
70件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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I needed help with my subscription and…
I needed help with my subscription and the person at reception was so helpful. He helped change my subscription to one that was even better for me and was very patient.
2026年10月13日
Better - Sobell Leisure Centre からの回答
Good morning Elaine,
It’s great to hear you had such a positive experience with our reception team!
We’re pleased that our team member was able to find a subscription that better suited your needs and took the time to help you through the process.
We look forward to welcoming you back again soon!
Kind regards,
Ellis
Gym at Sobell
Great gym always clean and tidy great staff
The gym has everything you need to build a better body
2026年2月4日
Better - Sobell Leisure Centre からの回答
Hi Ian,
Thank you for your kind review.
It's great to hear you've had such a positive experience and that our team at Sobell have helped support your fitness journey.
We really appreciate your support and look forward to welcoming you back soon.
Bes wishes
Azaria
Bad experience
The reason I have given only 1 star is because: difficulty navigating your website, once you create a membership you barely can log in afterwards! I needed to email twice customer services to let them now that I still don’t know my customer ID! When I booked a gym session, I would need to cancel because needed to pick up
My car from a car garage that is 50 mins drive from where I live, could not even find a cancel booking tab…. So, all in all I bloody left my Thirdspace club for this ?? For such a place?? I can’t believe it! When you go to Uni, you do think that cancelling a crazy expensive gym membership is going to be great, it will save you money! Well, no it won’t save you money, it will bring you more frustration and stress! Luckily, the manager from Thirdspace. Could read my
Mind on time, and dropped me an email, that I should rejoin with a £100 fee, and I agreed! At this point I do know what I paid a very expensive membership because quality and standard does come together, when you pay for a cheap Better membership that will most likely come with mush hassle! I would urge anyone to think before signing up to this Better gym, because is not cheap at all, you will face login problems all the time! True is the saying :What is one man’s fish, is another man’s poison! Am sure this Better gym is good for a person who has got less standards, less quality, but for me is different! I let myself influenced by external locus… this is what I got!! Bad experience , slow customer response nothing else! Please think twice of what is worth?? A quality gym or an ordinary accessible by anyone gym??? Am sorry but at Thirdspace there is a waiting list to join the gym, but I was naive and cancelled it, let’s hope fingers cross I will be able to rejoin because I paid plenty of money and been a loyal customer for years! Not worth dropping the standards.this is my opinion!
2026年10月3日
自発的なレビュー
Better - Sobell Leisure Centre からの回答
Hi Imola,
Thank you for taking the time to share your feedback.
We're sorry to hear that you found aspects of our website and online account experience frustrating. While we're pleased you've found a gym that better suits your individual preferences, we're disappointed that issues such as logging in, locating your customer ID, and managing bookings affected your impression of us.
It's worth noting that thousands of members successfully manage their memberships and bookings through our website and app every day, but we recognise that this wasn't your experience and that there's always room for improvement.
We appreciate your comments and will share your feedback with the relevant teams for review. We wish you all the best with your return to Third Space and hope it continues to provide the experience you're looking for.
Warm Regards,
Hazal
Why do I require a doctor's note to…
Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 2026 and still forcing customers in to locked contracts...despicable. Never joining again.
2026年8月24日
Better - Sobell Leisure Centre からの回答
Hi Fazleh,
Thank you for your review!
We do not operate contracts across our Membership agreements, as our customers are free to make changes to their Membership or cancel at any time.
However, we have policies in place that all members agree to when they register; one of them is our Freeze policy.
This means that we can only apply a Freeze for medical reasons and pregnancy, but we're also happy to review a Freeze for non-medical reasons.
We're sorry if you were unaware of this, and that you do not wish to rejoin because of this policy.
Thank you again for your feedback!
Warm Regards,
Kaisha
The gym seems to be getting worse the…
The gym seems to be getting worse the equipment takes forever to get repaired and there is no one who helps with getting things fixed and when you do ask they never give you an answer or when it will be done they need to listen to the members as a lot of them have said they will leave unless things improve so they need to sort this out as we are paying to use the gym but they just leave it which is not acceptable not good enough very disappointed
2026年8月21日
自発的なレビュー
Better - Sobell Leisure Centre からの回答
Hi George,
We're sorry to hear that you feel let down by the condition of the gym and the lack of communication regarding equipment repairs. We understand how frustrating it can be when equipment is unavailable for extended periods, especially when members rely on it as part of their fitness routine.
Your feedback regarding repair times, communication, and concerns raised by members has been noted and will be shared with the relevant team. We appreciate you taking the time to highlight these issues, and we're sorry that your experience has left you feeling disappointed.
Warm Regards,
Hazal
Better - Sobell Leisure Centre からの回答
Hi Reyan,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience at Sobell Leisure Centre. Your kind feedback means a lot to our team, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great staff but the equipment in gym…
Great staff but the equipment in gym let you down.
Constantly breaking down. One leg machine been out of order for three months, Techno guy came with part after two months, can't fix it as another part needs replacing. That will be another 3 x months. I said take it away and replace with another one he blames gym users for not using it right. Rude guy. Popular machine but only one. I go into Sobell today and leg curl out of order.
There are alot of one star reviews on trust pilot.
This needs looking at. Why!!!!
Many people have left and more talking about it.
It seems all sobell are interested in is kids soft play which is a making alot of money.
Get your act together Sobell and sort or give us a discount until you provide decent equipment.
Not satisfied. Neither are the majority of gym users.
I normally don't get a reply unless l chase.
They say same thing and nothing gets done.
Get someone to talk to people in the gym then you will know how dissatisfied we all are. 😞
2026年8月20日
自発的なレビュー
Better - Sobell Leisure Centre からの回答
Hi Mandy,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've had positive experiences with our staff, but we're sorry to learn of your concerns regarding the gym equipment and the length of time some machines have been unavailable.
We understand how frustrating it can be when popular equipment is out of service, particularly when repairs take longer than expected. Your feedback regarding equipment maintenance, communication, and the impact this has had on your experience has been noted and will be shared with the relevant team for review.
We appreciate you taking the time to raise these concerns, and thank you for your continued support.
Kind regards,
Suheera
I have always wanted a peak time…
I have always wanted a peak time membership, it took some time but I got the deal I needed and I am currently enjoying the newly fitted gym, less hassles and this sets me up for the day fit and well.
2026年8月5日
Better - Sobell Leisure Centre からの回答
Hi Christopher,
Thank you for your positive feedback.
We're delighted to hear that you were able to find a membership option that meets your needs and that you're enjoying the newly fitted gym. It's wonderful to know that your visits are helping you start the day feeling fit, well and ready to take on the day ahead.
Thank you for taking the time to share your experience.
Warm Regards,
Hazal
I try some of the machines and talked…
I try some of the machines and talked to the member of staff.
2026年7月9日
Better - Sobell Leisure Centre からの回答
Hi Nnenna,
Thank you for your review!
We're thrilled to hear that you used some of our gym facilities and spoke with our team during your visit.
We hope you enjoyed your time with us, and we're always happy to assist.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Helpful and respectful staff,
Helpful and respectful staff,
Excellent gym induction at Sobell center, very patient young man who answered all my questions and explained the equipment fully from adjustment to correct use !
2026年6月2日
Better - Sobell Leisure Centre からの回答
Hi John,
Thank you for your lovely review!
We're thrilled that you found our team so helpful and respectful during your recent visit.
It's amazing to hear that you found our gym induction excellent, and our fitness instructor was very patient in answering your queries regarding our gym equipment.
We hope to see you again soon!
Warm Regards,
Kaisha
Gym is clean, but shower area needs to be clean
I went to sobell first time to use is gym.
The gym is clean and spacious.
But the show area is a bit untidy. Need to be cleaned. I wish water pressure on shower would be stronger too.
2026年5月6日
Better - Sobell Leisure Centre からの回答
Hi Kenny,
Thanks for your feedback after your first visit to the gym at Sobell.
It’s good to hear you liked the space and found it clean and comfortable to train in.
I’m sorry the shower area wasn’t quite up to standard and that the water pressure was disappointing, that’s useful to know and will be shared with the team so it can be looked into.
We appreciate you taking the time to let us know, and hope you will be back soon!
Warm regards.
Azaria
Better - Sobell Leisure Centre からの回答
Hi Sydney,
Thanks for your feedback!
We’re really glad you’re enjoying the gym and appreciate the relaxed atmosphere and well-equipped space.
We hope to see you again soon!
Warm regards,
Azaria
Hi they need to fix the equipment a lot…
Hi they need to fix the equipment a lot quicker as we have limited equipment we only have 1 piece of equipment for each body part and the leg curl has been out of service for 4-5 weeks now it needs to be fixed either they fix it quicker or we get a discount on our membership until it is fixed it is not acceptable and needs immediate action
2026年4月20日
自発的なレビュー
Better - Sobell Leisure Centre からの回答
Hi George
Thank you for your review.
We sincerely apologise for the delay in resolving the issue you raised, and we appreciate you bringing it to our attention.
Your feedback has been forwarded to the General Manager at Sobell Leisure Centre for review, and we hope this will help in addressing the issue you raised
Kind Regards
Amir
Great soft play and great staff
Soft play was fantastic, kids loved it! Staff are really friendly and helpful and we had a great time there. Will go back!
2026年4月6日
自発的なレビュー
Better - Sobell Leisure Centre からの回答
Hi Nina,
Thank you for your lovely review!
We’re so pleased to hear that your children loved the Soft Play!
It’s also wonderful to hear your kind words about our team; they’ll be delighted to know they helped make your visit enjoyable.
We really appreciate your feedback and look forward to welcoming you all back again soon!
Warm regards,
Azaria
The induction trainer at the sobell…
The induction trainer at the sobell centre (her name is T) was absolutely amazing. She was soft spoken, took time to explain everything to me and made me feel very comfortable
2026年4月1日
Better - Sobell Leisure Centre からの回答
Hello Luna,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great customer service
Great customer service, great front door service, place well kept and clean
2026年3月31日
Better - Sobell Leisure Centre からの回答
Hi Mo,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sobell Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Sauna still broken at Sobell centre…
Sauna still broken at Sobell centre almost 1 year.
Dumbbells go up to 38kg only instead of the standard 50kg.
Only one bench and two squat racks for a facility this size is embarrassing.
Gymnastics class qué is hard to navigate to get to the changing rooms.
£44.80 per month not bad not great. I'm here as It is relatively quite at certain times in the gym and it's within walking distance. JD gym in Enfield is much better equipped. As is PureGym Finsbury Park. Unfortunately they don't have a sauna.
Very hard to get in contact with the actual manager of Sobell centre.
The toilets reek and affect the changing room badly.
2026年3月25日
Better - Sobell Leisure Centre からの回答
Hi Ross
Thank you for your review.
We are sorry to hear about your experience at Sobell Leisure Centre.
Our teams are working to resolve the sauna issues, and we appreciate your feedback regarding the gym equipment and facility layouts.
We will also ensure your comments about cleanliness, changing rooms and contact with the centre manager are passed to the team for action.
Kind Regards
Amir
I had my induction for the gym in the…
I had my induction for the gym in the Sobell Centre this morning and a lovely lady called Tee was my instructor and she was brilliant. Tee explained how everything worked in an easy to understand manner and she was happy to answer all my questions . She made me feel like I could accomplish my goals and I was so happy when I left and can’t wait to go back again. Thank you Tee .
2026年3月4日
Better - Sobell Leisure Centre からの回答
Hi Angela,
Thanks for your review.
We are so pleased to hear that Tee at Sobell Leisure Centre was so brilliant and helped you feeling like you can accomplish your goals!
Keep pushing - you've got this!
Warm Regards
Hazal
The person answering my email just did…
The person answering my email just did not read the request and messed up my account. They removed memberships and added new ones which was completely inaccurate over the course of 4 weeks. I had to email multiple times, come in person twice, and then call.
The team really need to read the requests. Esher was wonderful in solving the problem at the end. But wow. What a waste of everyone's time from the original person answering my question.
2026年1月21日
Better - Sobell Leisure Centre からの回答
Hello Yuliya
Thank you for your comments and feedback.
We sincerely apologise for the difficulties you experienced with our customer service team, and we’re pleased that Esher was able to successfully resolve the matter in the end.
Kind regards
Jasmine
Excellent service
Excellent service! Membership query, seemed difficult, with additional documents requests, cancelled direct debit with no clarity- cumbersome input. The service clarified everything, offered a few solution points, and I provided my own solution. They accepted it and sorted this out for me next day! Amazing
2026年1月30日
自発的なレビュー
Better - Sobell Leisure Centre からの回答
Hello Kim,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
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