Holiday Camp 2026 - highly recommend. Great price. Sabrina and staff were friendly. My daughter loved all the activities - swimming, pottery, crafts, bouncy castle, sports, etc. Centre staff was hel... もっと見る
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所在地
所在地を変更100 High Street, CR7 8LF Thornton Heath, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Really happy with the holiday club. My daughter attended for the first time this summer and has thoroughly enjoyed coming, taking part in the activities and making new friends. The hours have been gre... もっと見る
企業が回答しました
I’m really happy with the holiday club! My child had a wonderful time and especially enjoyed the swimming activities and lessons, bouncy castle, and arts and crafts. She came home happy and excited ea... もっと見る
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Wish I’d put my daughter in this club earlier as we only managed the last two days of it. She has been so happy and asking to go back as soon as possible! The staff have been amazing. Make sure it com... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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100 High Street, CR7 8LF, Thornton Heath, 英国
4.1
ほぼ満足
125件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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amazing initiative please bring it…
amazing initiative please bring it again.. you made ny bank holiday monday
2026年5月4日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Paola
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the Thornton Heath Leisure Centre, and we look forward to welcoming you back soon!
Kind regards
Rachel
Better - Thornton Heath Leisure Centre からの回答
Hi Leon,
Thanks for being a member with us for over 20 years, that’s incredible loyalty, and we really appreciate it.
We’re glad you’re still enjoying your time with us and hope to continue welcoming you for many years to come!
Warm regards,
Azaria
You can NEVER book in advance
You can NEVER book in advance. All session slots are always taken up. Only day slots available.Everything has to be booked. Not like normal gym. Cannot just arrive and enjoy. Never any evening slots available. Clearly, someone knows when to go on and book in advance even if they don’t want it. Crazy!!!! Not worth the money….
2026年4月27日
Better - Thornton Heath Leisure Centre からの回答
Hi Dene,
Thank you for sharing your review!
We're sorry to hear about the issues you experienced while trying to make bookings.
Our fitness class slots are released 7 days in advance at 22:00 if you're trying to secure an evening class.
Popular classes may be more in demand, and we're deeply saddened to know that you've been unable to attend these sessions.
Regarding the gym, we are more flexible with these bookings, but we advise our members to book in advance to help avoid overcrowding.
We greatly value your comments regarding this, and we hope you can secure your desired booking times.
Thank you again for your feedback!
Warm Regards,
Kaisha
The gym induction wasn't good at all
The gym induction wasn't good at all. I was booked from 7 to 8, the trainer was 14mins late, no apologies. We went to the gym and he just asked which machine you don't recognise and that was it the induction finished in 10mins. He wasn't happy to be here, I didn't even try to ask him any questions. Waste of time
2026年4月28日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Dele,
Thank you for your review!
We're sorry to hear that your recent gym induction didn't meet your expectations.
We apologise for any lateness, and our staff member rushing through such an important session for you.
We'd be more than happy to offer you another induction session to you, or discuss this further, so we can share this with the relevant team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
My daughter is very happy and excited…
My daughter is very happy and excited about her swimming lesson.
There is a pleasant atmosphere and personalized attention in each session.
2026年4月16日
Better - Thornton Heath Leisure Centre からの回答
Hi Valentina,
Thanks for your review.
We are so glad to hear your daughter is having a great time at Thornton Heath Leisure Centre!
Warm Regards
Tom
Kristina from Thornton Heath is…
Kristina from Thornton Heath is absolutely excellent and helpful 👏🏼
2026年4月15日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Indie
Thank you for your review.
We are very pleased to see that Kristina has been able to provide excellent customer service and assist with your enquiries!
We will be sure to pass your feedback on!
Kind Regards
Amir
Better - Thornton Heath Leisure Centre からの回答
Hi Janos,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Great Customer Service
The customer service I received was brilliant. I wasn’t sure which membership plan would be best for me, but David was very helpful in explaining the options and helping me choose the right one. He made the process simple and easy to understand.
2026年3月31日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Fantastic leisure centre-we play…
Fantastic leisure centre-we play badminton & the staff ensure the courts are setup, lights & water facilities are in full working order!!!
Any queries/requests are always swiftly and promptly dealt with-always a pleasant experience to use the centre.
2026年3月30日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi,
Thank you for your fantastic review!
We’re delighted to hear that you enjoy playing badminton at our centre and that our team ensures everything is set up and ready for you.
It’s wonderful to know that any queries or requests are dealt with promptly and that your visits are always a pleasant experience.
We really appreciate your kind words and look forward to welcoming you back soon!
Kind regards,
Azaria
Returning to Thornton Heath leisure centre
Returning to the leisure centre after a few years away has been a truly great experience. From the warm and helpful greeting at the front desk to the expertise of Montell in the gym and Michelle’s energy and patience in the fitness classes, the entire team have made me feel right at ease. I’d especially like to thank Ryan, the manager; he was incredibly attentive and caring, taking the time to listen to me and offer genuine solutions. It’s also great to see how well maintained the facility is, the cleanliness is a testament to the staff's hard work. I’m so happy to be back.
2026年3月24日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Edna,
Thank you for taking the time to leave your feedback.
We are delighted to hear about your recent visit to Thornton Heath Leisure Centre.
It’s wonderful to hear your kind comments about Montell in the gym, Michelle’s energy in the fitness classes, and Ryan’s attentive and caring approach. We’re also really pleased that the cleanliness and maintenance of the facility stood out to you.
We’ve passed on your feedback to the centre team!
Thank you again for your feedback and for visiting Thornton Heath Leisure Centre, and we hope to see you again soon.
Warm regards
Azaria
Very informative and polite
2026年3月20日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Raymond
Thank you for your review.
We are very pleased to see that the team have been able to assist with your enquiries in such a lovely manner, and please let us know if you have any further questions!
Kind Regards
Amir
Great leisure center!
I love this leisure center I’m here everyday , always greeted with a smile from either Kristina or David on the desk, the whole squad of friendly helpful lifeguards. Clwont name everyone by name now but just today I was doing a big swim and I came in late when there are only 2 lanes because of school swimming lessons. It got a bit busy with different speeds in the faster lane and Elliott had the foresight to widen the lane to accommodate everyone. This was a great unprompted move and we all really appreciated it! Big thanks see you tomorrow. This place is a lifeline to me. We’ve built a great community through swimming , the sauna , gym and table tennis. Thank you to everyone that works here and also to Ryan for facilitating our ideas to have a table tennis drop in. Please let’s get another table ! 😉
2026年3月18日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Darius,
Thank you so much for your thoughtful review!
We’re delighted to hear how much you enjoy using our Thornton Heath Leisure Centre and that it has become such an important part of your daily routine.
It’s especially great to know that Kristina, David, Elliott, Ryan, and the wider team have made such a positive impact on your experience.
They'll be so thrilled to see your kind words.
We’re also pleased that you value the sense of community here.
It’s fantastic to see members making the most of the facilities and connecting through activities like swimming and table tennis.
Thank you as well for your suggestion regarding an additional table tennis table, and we're more than happy to share this feedback with the wider team.
We can't wait to see you again!
Warm Regards,
Kaisha
Sigining up with Thornton Heath Better…
Sigining up with Thornton Heath Better gym was made easy with David very professional and helpful - thank you
2026年3月12日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Emma,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Met David at reception and he was so…
Met David at reception and he was so helpful with my enquiry. He helped me sure a day for my swimming lessons and als set my account up.
2026年3月10日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Nana,
Thanks for your review.
We are so pleased to hear that the staff at Thorton Heath Leisure Centre have been so supportive!
And we will pass on feedback,
Warm Regards,
Tom
Great service today at the gym
Great service today at the gym. David, the concierge, kindly helped me change membership. He was professional, calm and friendly. He always has a smile for customers.
2026年3月9日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Linda,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thornton Heath Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Friendly staff and customers
2026年3月6日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi
Thank you for your review.
We are very pleased to see that the staff and members at Thornton Heath Leisure Centre have been able to assist in making your experience enjoyable, and we hope to see you again soon!
Kind Regards
Amir
friendly staff-place is dirty
The staff are very friendly and helpful, which is the only positive thing I can say. The rest is very disappointing. The place is extremely dirty. A specially swimming pool area. No overshoes are provided, and everyone is walking around in outdoor shoes. The toilets are also unclean. Only two showers are working, which is clearly not enough. In addition, the air conditioning in the changing rooms is running at full power, making it very uncomfortable.
2026年3月4日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi,
Thank you for your review!
We're happy to hear that our staff have been very friendly and helpful during your visits to Thornton Heath Leisure Centre.
We also really appreciate your feedback regarding the cleanliness of our spaces, the air conditioning, and the shower facilities.
We have raised your concerns with the wider team for further review.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
David in the Thornton Heath branch was…
David in the Thornton Heath branch was amazing. He was the only one that tried to help and actually got the job done. He really helped to get my daughter on the SEND group. Thanks David
2026年3月2日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Charlene,
Thank you for your amazing review!
We're so happy to hear that David was amazing during your visit to Thornton Heath Leisure Centre.
It's great to know how helpful he was with your daughter during her SEND session.
We'll be sure to pass on your kind words.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Came in looking to sign up for a…
Came in looking to sign up for a membership,
Wanted to understand what membership would be best for me,
Luke the manager assisted me and went through explaining all the different kind of memberships there was on offer and helped me chose one that best suited my needs.
I felt very valued and not rushed,
amazing customer service!
Will definitely be recommending to family member's and friends.
Looking forward to using the facilities! :)
Thanks again to Luke.
2026年3月2日
自発的なレビュー
Better - Thornton Heath Leisure Centre からの回答
Hi Gina,
Thank you for sharing your review with us!
We’re delighted to hear about your positive experience when visiting our Thornton Heath Leisure Centre.
We're thrilled that Luke was able to assist you in finding the Membership that's best for you.
It’s great to know that you felt welcomed, valued and supported while discussing the different options we have available.
We hope to see you again soon!
Warm Regards,
Kaisha
My experience was of a warm and…
My experience was of a warm and friendly environment, the staff was very helpful. I am glad that Better is supporting the community and it is also very accessible.
2026年2月17日
Better - Thornton Heath Leisure Centre からの回答
Hello Syd,
Thank you for your comment and Feedback.
We’re delighted to hear that you’re enjoying your time at Thornton Heath Leisure Centre. It’s wonderful to know that you see the centre as a valuable and accessible resource for the community.
Kind regards
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