Overpriced. The weight lift area in Vauxhall is very limited. They expanded it into another room but the equipment has stayed the same. The sauna annoyingly shut down during the day for non-sense reas... もっと見る
企業が回答しました
所在地
所在地を変更50 South Lambeth Road, SW81DY vauxhall, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Staff are really helpful. I’m currently doing Swimming Lessons with David who is an exceptional teacher. The Gym is great and really clean. An all round fantastic Better leisure centre.
企業が回答しました
Very good, community based company that treat clients like family. Fantastic facility, friendly staff and healthy mind and body. The manager has soo much experience he really lifts swimming session... もっと見る
企業が回答しました
I’ve done yoga class , core conditioning, Pilates class , group cycle with Volkan he made the class absolute fun will definitely book him every single time . Everyone here is so attentive and friendl... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
50 South Lambeth Road, SW81DY, vauxhall, 英国
4.0
ほぼ満足
116件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Better - Vauxhall Leisure Centre からの回答
Hi Customer.
Thank you for your review.
We are very sorry for the inconvenience caused by the unavailability of the steam room, and we have passed your feedback on to the General Manager to review.
Kind Regards
Amir
Better - Vauxhall Leisure Centre からの回答
Hi Amy
Thank you for your review.
It is great to see you had an amazing experience at the Vauxhall Leisure Centre and we hope to see you again soon!
Kind Regards
Amir
Swimming pool
I'm new to this gym and was really looking forward to using the swimming pool as part of my fitness routine. Unfortunately, my first impressions were disappointing. When I visited, there were several men in regular boxer shorts instead of proper swimwear, treating the pool more like a holiday resort than a fitness facility. It felt unprofessional and off-putting.
Additionally, the pool itself did not appear very clean, which raised hygiene concerns. For a gym of this standard, I expected better maintenance and clearer enforcement of pool rules. I hope management addresses this, as the facility has potential, but first impressions matter.
2025年8月23日
Better - Vauxhall Leisure Centre からの回答
Hi Kat,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Vauxhall.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Poor services
Showers at the swimming pool don’t work properly and also not very clean at the shower area. Too many people in the same time in the pool and it is not enough room to swim, lanes too narrow it’s very likely to accidentaly hit the others on the same lane.
2025年9月30日
Better - Vauxhall Leisure Centre からの回答
Hello Cosmin,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
The good and the bad . staff are great ,the Aqua classes…
The staff are great ,the Aqua classes are excellent.
The booking system can be tricky for those of us who are challenged by technology and the showers need an urgent upgrade.
2025年9月22日
Better - Vauxhall Leisure Centre からの回答
Hello
Thank you for your Comments and Feedback.
Kind Regards.
Very nice staff and helpful
Very nice staff and helpful, very quick to get to do my intended session ....no faffing
2025年9月15日
Better - Vauxhall Leisure Centre からの回答
Hello Pauline,
Thank you for your comments and feedback.
Kind Regards.
The showers are very poor
The showers are very poor. One of the three individual showers only has cold water. Both individual and communal showers only run for about 4 seconds at a time.
This is probably only a tenth of the time that other local authority premises offer. This has been the situation for some months.
2025年9月22日
Better - Vauxhall Leisure Centre からの回答
Hi Alan
Thank you for your review.
We are sorry to hear about your experience at the Vauxhall Leisure Centre, and we have passed your feedback on to the management team to review.
We hope this will help improve your experience with us.
Kind Regards
Amir
A modern pool for swimming (no…
A modern pool for swimming (not diving). BUT if you raise an issue, the staff don’t seem motivated to sort it out - which is a great shame.
2025年9月2日
Better - Vauxhall Leisure Centre からの回答
Hi Miss BN
Thank you for your review.
We are pleased to see you are enjoying the swimming pool and appreciate your feedback regarding the staff.
We have passed your feedback on to the General Manager to review.
Kind Regards
Amir
I love love love this gym
I love love love this gym. I love the staff, the cleaness of the gym, the classes. To me it's worth the price 😁. And it's 2 minutes from my home, so accessible for me. Although I wished it was a bit cheaper 😜
2025年8月14日
Better - Vauxhall Leisure Centre からの回答
Hi Teniesha
Thank you for your review.
We are really happy to hear you’re enjoying the gym, our team, the classes, and how clean the centre is. It’s great that we’re so close to home for you, too!
We appreciate your feedback on the price, and we’ll keep it in mind😊.
Kind Regards
Amir
"New Member Experience – Not the Warmest Welcome"
I recently joined the gym and was really looking forward to the experience. Just a small suggestion — as the reception team is the first point of contact and represents the face of the gym, it would make a big difference if they were more welcoming and helpful. Unfortunately, my interaction with the staff member at the Vauxhall center wasn’t very positive, as she was neither kind nor willing to offer basic guidance when I asked for some initial information. A friendly and informative first impression can go a long way, especially for new members.
2025年7月2日
Better - Vauxhall Leisure Centre からの回答
Hi Virginia,
Thank you for sharing your feedback with us.
We’re glad to hear you’ve recently joined the Vauxhall Leisure Centre and appreciate your suggestion regarding the reception team. We sincerely apologise that your initial experience at our centre did not meet your expectations. Creating a welcoming and helpful environment is very important to us, especially for new members, and we’re sorry we missed the mark during your visit.
We will share your comments with the team to ensure we improve the level of service and friendliness at reception. If there’s anything specific you need or any way we can assist you further, please don’t hesitate to reach out. We hope to provide you with a much better experience moving forward!
Kind regards,
Charmaine
Carlos Friday night HITT class is…
Carlos Friday night HITT class is energising, motivating, and fun! Great music, challenging workouts, and it brings amazing energy!
2025年7月4日
Better - Vauxhall Leisure Centre からの回答
Hi Bailey
Thank you for your review.
We are very pleased to see that you are enjoying Carlos's fitness class. It is great to see that the classes are motivating and challenging!
We hope to see you at the next class.
Kind Regards
Amir
I really appreaciate that the teachers…
I really appreaciate that the teachers get in the pool with you and they observe your limits and your strengths and therefore provide some tailored advice that is personal to each learner.
2025年7月4日
Better - Vauxhall Leisure Centre からの回答
Hi Daniela,
Thank you so much for your kind words!
We’re thrilled to hear that you appreciate the personalised attention and support from our instructors at the Vauxhall Leisure Centre. Our team is dedicated to creating a safe and encouraging environment where each individual can thrive. It’s great to know that the tailored advice and hands-on approach are making a positive impact on your learning experience.
We look forward to seeing you continue to progress!
Kind regards,
Charmaine
Very very disappointed with the way you…
Very very disappointed with the way you run your whole business , I cancelled my membership within in a day , because they had a bread down with the sauna , I’m still waiting for my credit ! The most annoying thing , is every day you are asking me to verify my age 66plus , I’ve cancelled my membership , Im done with your complete incompetence!!
2025年6月15日
Better - Vauxhall Leisure Centre からの回答
Hi Mark
Thank you for your review.
We are very sorry to hear about your disappointing experience. We completely understand your frustration regarding the sauna issue, the repeated age verification requests, and the delay in processing your cancellation and refund.
We are sorry to see this has resulted in you cancelling your membership, and your feedback will be passed on.
Kind Regards
Amir
People from the street walking in to have a shower and use the swimming pool
People from the street walked in without a pass behind another person and used the swimming pool to wash their one month dirt-disgusting. Also too many medical members are coming to the centre. It should be a set time for them to come
2025年6月29日
Better - Vauxhall Leisure Centre からの回答
Hi Ms Uakk
Thank you for your review and for bringing this to our attention.
We have shared your feedback with the General Manager at Vauxhall Leisure Centre, and they will discuss your concerns with the staff at the centre.
We hope this will help improve your experience with us.
Kind Regards
Amir
Severe Allergic Reaction After Swimming – Unacceptable!
I am extremely disappointed with our experience at this swimming pool. Both my partner and I visited twice, and after the second visit, we developed severe allergic reactions.
The next morning, we both woke up with intense redness, itching, and rashes across our arms, face, and torso. My skin began peeling, and my partner developed large red patches on his stomach. These symptoms have now persisted for 5 to 6 days and have not improved despite our efforts to treat them.
We have never experienced anything like this at any other pool. This raises serious concerns about the water quality, chemical levels, and hygiene maintenance at this facility.
I strongly urge the management to conduct an immediate inspection of the pool’s water treatment process. This is not just a minor issue—it’s a public health risk, and other swimmers may also be affected without realizing it.
We will not be returning unless there is a clear explanation and corrective action taken. I hope this review encourages greater attention to safety and cleanliness for all future customers.
2025年6月26日
Better - Vauxhall Leisure Centre からの回答
Hi Ash,
Thank you for sharing your concerns. We are very sorry to hear about the allergic reactions you and your partner experienced following your visits to Vauxhall Leisure Centre. Your health and safety are our top priorities, and we take your feedback extremely seriously.
Please be assured that our pool water quality and hygiene standards are regularly monitored and maintained in line with strict regulations. However, we understand how distressing your experience has been, and we sincerely apologise for any discomfort caused.
We have immediately escalated this matter to our management and technical teams to conduct a thorough inspection of our water treatment systems and facility hygiene procedures.
Thank you again for bringing this to our attention.
Kind regards,
Charmaine
It's always the little things ....
I recently joined Vauxhall Better Gym and whilst facilities are good here are some of my reflections after my initial session ....
1. Ladies Toilet - dust and dirt in corner crevices. Handsoap bottles need refilling. Feels a bit grubby
2. Gym Floor - 3 machines I counted were out of service but an engineer was present to repair
4. No antibac wipes or tissues available to wipe down machines after use despite bottles of antibac available
5. Machine Hogging - can't believe this continues to happen! Why do members literally sit and read their phones before repeating reps?
6. No members of staff available on gym floor.
Above all staff and members are friendly. Hope above is useful!
2025年6月10日
Better - Vauxhall Leisure Centre からの回答
Hi Maria,
Thank you so much for taking the time to share your detailed feedback with us. We’re glad to hear you found the facilities good and appreciated the friendliness of our staff and members.
We’re sorry to hear about the issues you experienced during your visit. Your comments about the ladies’ toilet cleanliness and soap availability, the out-of-service machines, and the lack of antibacterial wipes are very important to us. We’ll be addressing these immediately to improve the overall experience for everyone.
Regarding machine hogging and staff presence on the gym floor, we understand how frustrating that can be. We’re working on ways to encourage better gym etiquette and increase staff visibility during peak times.
Thanks again for your helpful feedback. We hope your next visit will be even better!
Best regards,
Charmaine
Friendly Staff
Friendly helpful staff when enquiring about a membership.
Easy to set up and get started.
2025年4月28日
Better - Vauxhall Leisure Centre からの回答
Hi,
Thanks for your review.
We are so pleased to hear that the staff were so friendly and helpful and that you have decided to continue your fitness journy with us!
Warm Regards
Hazal
Really nice pool to use
The pool and pool changing area etc, being new compared to many centres, is a pleasure to use - only thing is it’s popular for a small pool.
I also enjoy the playlist - such random and often great songs - really curious who picks them! (The Ting Tings? Deep cuts)
Bit frustrating the WiFi doesn’t work as loading your barcode is trickier.
Also the ladies’ loos can often be neglected - out of paper or soap etc
2025年4月2日
自発的なレビュー
Better - Vauxhall Leisure Centre からの回答
Hi Rachel,
Thank you so much for sharing your feedback!
We’re really glad to hear you’re enjoying the new pool and the playlist—it’s always fun to have a good mix of tunes while you’re exercising in the gym. As for the WiFi and the ladies’ restroom, we appreciate you pointing these out. We’ll be sure to look into improving the WiFi connectivity and ensuring the facilities are stocked and well-maintained. We truly value your input and will keep working to make your experience even better at the Vauxhall Leisure Centre.
Thanks again!
Kind regards,
Charmaine
Good instructors, facilities not amazing
I had very good time during my Saturday class with Rosemary. However they are going to discontinue this class. Some people can only workout properly on a weekend and instead of increasing number of classes, you even want to reduce them?
Please change filters of water dispensers, they are worn out ( red light ) since weeks now.
2025年4月5日
自発的なレビュー
Better - Vauxhall Leisure Centre からの回答
Hi Sabino,
Thank you for sharing your feedback with us. We understand your frustration regarding the change in classes over the weekend. As a company, we are always striving to improve accessibility to our facilities for our customers, so we recognize how disappointing it can be when a class is canceled. We will be working closely with our Centre Team to explore options for offering more weekend classes in the future.
Additionally, we appreciate you bringing the issue with the water dispensers to our attention. We will ensure this is raised with our team and promptly addressed.
Thank you again for your valuable feedback.
Kind Regards,
Sarah H
Aurora is the Best Coach …
Aurora is the Best Coach I was very tired and stressed but when she did the class. She manage to help to go through it. I love the way she is on point with breath and movement . How she cares about avoiding injuries. Please we need her during the week. I can't make it on sunday
2025年4月2日
自発的なレビュー
Better - Vauxhall Leisure Centre からの回答
Hi Mrs Gladays,
Thank you so much for your kind words!
We're thrilled to hear that Aurora’s class helped you feel more energised and supported. She truly cares about each individual’s well-being, and it’s great to know her focus on breath, movement, and injury prevention made a positive impact. We’ll definitely pass along your request for more weekday classes—hopefully, we can accommodate your schedule soon!
Kind regards,
Charmaine
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。