Better - Wantage Leisure Centre レビュー 

35
TrustScore 5段階評価の4

4.1

Portway, OX12 9BY Wantage, GB


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5つ星のうち3の評価

At present the facilities in Wantage Leisure Centre run by Better UK are in need of refurbishment, especially the showers, toilets and lockers. The IT (website and App) could be more user-friendly whe... もっと見る

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5つ星のうち5の評価

My issue (reinstating a cancelled direct debit) was dealt with in a courteous, prompt and friendly manner. Thank you.

企業が回答しました

5つ星のうち5の評価

On behalf of Janet as she hasn't got a account Attended the Menopause event at the center this evening. We were treated to a taster session of chair aerobics, which I really enjoyed, especially with... もっと見る

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5つ星のうち5の評価

I have been using the Center for a few years now, and have seen it go through a few changes. Like the old saying don’t judge a book by its cover. It may look a little outdated, but in the inside the s... もっと見る

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企業情報

  1. レジャー センター
  2. フィットネス センター
  3. 体育館
  4. 屋内プール
  5. 図書館
  6. 屋外プール

当該企業による記述

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


連絡先

  • Portway, OX12 9BY, Wantage, 英国

4.1

ほぼ満足

TrustScore 5段階評価の4

35件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.1

すべてのレビュー

(35)

過去12か月のレビュー数: 5,239

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5つ星のうち5の評価

Happy Center user

I have been using the Center for a few years now, and have seen it go through a few changes. Like the old saying don’t judge a book by its cover. It may look a little outdated, but in the inside the staff a so helpful, polite and always on hand if I have needed any thing, the gym is clean and has enough equipment for my needs, the pool is now at a good temperature, I use it regularly for my fitness swim as sell as for the family.

2024年10月5日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Good Morning Vicky,

Thank you for your review.

We are delighted to hear that you are enjoying your Health & Fitness at the Wantage Leisure Centre. It brings us immense pride to know that our staff have been helpful friendly and polite each time you attend the centre. We take great pride in providing excellent customer service and maintaining high-quality facilities. Your acknowledgement of our commitment to service excellence is truly encouraging.

We are committed to continuously enhancing your experience and ensuring that your time at the leisure centre is nothing short of excellent. Thank you once again for your valuable feedback.

Kind regards,

Charmaine

5つ星のうち5の評価

Would highly recommend wantage leisure…

Would highly recommend wantage leisure centre. Wide range of facilities for everyone to use.

2024年10月9日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Emma

Thank you for your review and recommendation. 

We are very happy to see you are enjoying your time at our Wantage Leisure Centre and hope this continues!

Thank you for choosing Better. 

Kind Regards

Amir

5つ星のうち5の評価

Functional fitness class is the best!

Functional fitness class is the best!
Finley makes the class just right. Not too hard or easy! The environment is a comfortable one where you feel very happy setting your own pace. Nothing is too much trouble. I’d recommend to all!

2024年10月9日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Dusty

Thank you for your review, 

We are very pleased to see you are enjoying the Functional Fitness class and Finley provides a comfortable environment for members to enjoy. 

We hope this continues and you have the opportunity to try some of the other fitness classes available at the Wantage Leisure Centre.

Kind Regards

Amir

5つ星のうち5の評価

Brilliant!

2024年10月9日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Ruby

Thank you for your review,

It is great to see you are having a Brilliant experience at our Wantage Leisure Centre!

We hope this continues.

Kind Regards

Amir

5つ星のうち5の評価

Great leisure centre

Great leisure centre. Fantastic range of classes with a lovely warm pool and friendly and professional staff. Highly recommended

2024年9月15日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Finlay,

Thanks for your review.

We are so pleased to hear you are enjoying Wantage and that you recommend us - Thanks!

Warm Regards

Hazal

5つ星のうち5の評価

Full marks to the staff at Wantage Leisure Centre

Contacted parent company GLL about membership - prompt and courteous response from Gavin, who politely explained how I wasn't able to get a discount. Although disappointed I could not fault Gavin, nor his colleagues at the Wantage centre, who are without exception, friendly, courteous and helpful - full marks all round. Happy to recommend.

2024年9月30日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Terry 

Thank you for taking the time to leave a review. 

We are very happy to see Gavin and the team at the Wantage Leisure Centre have been able to provide a great service and assist with any enquiries you may have had. 

We have passed your feedback on to the General Manager and hope you continue to enjoy your experience with Better. 

Kind Regards

Amir

5つ星のうち5の評価

excellent really friendly staff and…

excellent really friendly staff and brilliant experience
Looking forward to next week

clean facility's first time back in 30 years !!!
I am speaking on Jaxon's behalf as he is unable to type and nearly 3 years old, but he was a joy and loved Claire the teacher

2024年7月31日
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Ridge

Thank you for your review and welcome back!

We are very pleased to see you a Jaxon have had a brilliant experience at our Wantage Leisure Centre and Jaxon enjoyed his class with Claire. 

We hope you both continue to enjoy your time with us and thank you for choosing Better. 

Regards

Amir

5つ星のうち1の評価

Poor Quality Gym and Sauna

As someone who prioritizes cleanliness and hygiene in my workout environment, I found this gym to be severely lacking in several critical areas. General air smell in the gym was poor, and there was a noticeable musty smell that made exercising unpleasant, gym not well maintained. The sauna was equally disappointing. It was clear that regular maintenance and cleaning were not a priority. The lack of cleanliness and hygiene in the gym, sauna, and toilets is a significant issue that needs urgent attention. The price is cheap but is so is the quality.

2024年7月1日
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Mubtasar,

Thank you for your review.

We are disappointed to hear of your experience at Wantage and have forwarded your comments to the centres management team so they can investigate and resolve.

Warm Regards

Hazal

5つ星のうち5の評価

Friendly staff

2024年1月17日
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Good Evening Niki,

I hope this message finds you well. I wanted to take a moment to express my gratitude for your review.

Your words have truly uplifted our team and we are thrilled to hear that you have experienced nothing but friendly and professional service at the Wantage leisure centre. We are committed to providing exceptional experiences and are pleased to know that we are succeeding in our efforts.

Thank you for being a part of our community. We look forward to continuing to provide you with great activities and facilities that inspire and empower you.

Warm regards,

Charmaine

5つ星のうち1の評価

Entering the car park was I thought a…

Entering the car park was I thought a bit bumpy with the metal flow ramp … later revealed on way home that it had split my oil sump… £450 to repair.
Tried ringing to complain got cut off several times then no answer.

2023年12月4日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Good Morning Shelley,

Thank you for your review.

I am very sorry to hear that your car has been damaged whilst entering one of our Better operated facilities. If the damage was caused due to the metal flow ramp please speak to staff at the leisure centre directly so you can show them where and how this happened.

Kind regards,

Charmaine

5つ星のうち2の評価

A deep clean needed

The staff are always friendly and helpful. The reason I have rated my experience so low is the cleanliness of the facilities, particularly the toilets and shower rooms. The toilets are stained and the floor filthy. The shower floors are also stained with mouldy grout. The disabled toilet along the main corridor was equally poor.

2023年9月27日
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Good Morning K,

Thank you for your review.

I am very sorry to hear that the cleanliness at the Wantage leisure centre is below standards. I will pass on your comments for the immediate attention of the centre manager so they can look into the points you have raised and resolve these issues. 

We appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areasand provide a better service.

Kind regards,

Charmaine

5つ星のうち2の評価

Gym equipment is dirty

Gym equipment is dirty, out of date and rusty. Water machine leaking, damp on floor and wet floor sign propped up. WiFi does not work. No showers working in the swimming pool. Pool water is very cold. Pool changing rooms are dirty on the floors and cubicles. General paintwork needs addressing throughout. An expensive gym membership, now cancelled.

2023年8月8日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Good Afternoon Katie,

Thank you for your review.

Thank you for taking the time to write us a review regarding the issues you have been facing at the Wantage Leisure Centre. We are very sorry to hear that you have cancelled your membership due to the issues you have mentioned. I will escalate your feedback for the attention of the centre manager so each of the issues you have raised can be looked into and resolved in a timely matter.

We appreciate you taking the time to provide this feedback. Through feedback, we identify improvement areas and provide a better service.

Kind regards,

Charmaine

5つ星のうち1の評価

Wantage Leisure Centre

I have been going to the Wantage gym with my friend between two and three times a week from 6.15am-7.15am since our membership started in June 2023. The gym is filthy, the equipment is mostly broken, and the facilities are appalling. There are rarely staff manning the front desk and so whenever you need someone you’re lucky to find someone. The air conditioning in the gym is rarely turned on so it can be stifling but when you ask someone to turn it on they will do so, but reluctantly. I only asked once as I got the impression I was asking too much. The changing facilities are frankly disgusting: There is the communal changing and shower room where the showers are either ice cold or scalding hot, so either way it is hard to wash yourself. OR you can go to the sauna changing room which has private showers but is so hot from the sauna you need another shower by the time you’ve got dressed. Also, a dead bug fell out of the cracked ceiling tiles when I was there last time and someone had peed in the corner of the changing room – I couldn’t find a member of staff to inform about that so I had to leave them a note on the front desk. There has been one occasion where the gym didn’t open until about 6.30am as no one arrived to unlock, therefore I wasn’t able to get my full work out as I am on a tight schedule in the morning. All of that, I have put up with as it’s a local gym and I don’t want to lose it, I have been hoping that it will get refurbished and it would then be a great space. But today, enough is enough. There was a member of staff on the desk this morning who barked at us to sign in – I know we should have but there hadn’t been the scanner there last week so we couldn’t, and I guess we didn’t think about it this morning. It’s a Monday at 6.15am! I asked the man where the scanner was and he told me to scan the QR code on the desk. It didn’t work. He got all huffy and brought the scanner up for me to scan in like I usually do saying that they don’t want people doing that. He was incredibly rude, it was so unnecessary. Especially as we never usually see staff at all. Anyway we got on with our workout. As I have said, the facilities are poor – the gym is tiny and there is no workout space. The centre does have a studio and a couple of weeks after we got our membership we found a rare member of staff and asked if we could use it and he said yes. We were actually discussing this morning how it was the only good thing about the centre. At the end of our workout, the member of staff from the front desk came barrelling into the room telling us that we can’t use the studio space. We asked why and told him that someone else had said we could. He told us that we could hire it out if we wanted to use it. I asked where we were supposed to workout (we do HIIT workouts and the gym doesn’t have the space) and he told us we should use the gym and function room (the function room has no air con and hardly any space). We said that as no one else was using the room could we not use it, and he told us we could use it if we paid extra to rent it out. The way he spoke to us was incredibly rude and unnecessary, both of us were very upset. Personally, it ruined my morning – the gym is important for my mental health as a destress and this encounter has left me feeling upset, angry, and stressed out. My friend and I have decided we will no longer be using the Wantage leisure centre as it now has no redeeming features - we will be driving further afield.

2023年8月7日
自発的なレビュー
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Good Afternoon Hannah,

Thank you for your review.

First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.

We are very sorry to hear of the above issues you have been experiencing at the Wantage leisure centre. We are also disappointed to hear of your experience when you interacted with a member of our staff. I will escalate these issues directly for the attention of the centre manager so they can investigate these issues and resolve on your behalf.

Please accept our sincere apologies for the inconvenience caused during this time.

Kind regards,

Charmaine

5つ星のうち5の評価

Learning to swim

I am 22 months old and my teacher Vicky is amazing. I am learning to float, blow bubbles in the water, jump in, climb in and climb out. I don’t like saying goodbye because I want more.

2023年6月20日
Better - Wantage Leisure Centre ロゴ

Better - Wantage Leisure Centre からの回答

Hi Lynne,

Thank you for your wonderful review!

We are happy to hear you are enjoying your swimming lessons with Vicky and are progressing with us.

Don't think of it as goodbye when your class finishes, think of it as 'See you next time!'

Warm regards

Hazal

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