Better.org has just taken over Wycombe Rye Lido. They have repainted, repaired and re-signed key areas to freshen the place up. Staff are as good as ever. Sign in uses their mobile app so no worries a... もっと見る
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所在地
所在地を変更Bassetsbury Lane, High Wycombe, England, GB
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After taking over the Lido, in less than one week they have cleaned the whole place thoroughly and started to repair things that need mending. The staff are really friendly accommodating and seem enga... もっと見る
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Lido has significantly improved in just a few weeks of new management, very encouraging to see. Staff are friendly and helpful.
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I love the pool on the rye but the changing facilities in general are pretty awful. Lockers are all broken and the floor is dirty and always wet. There needs to be someone cleaning the facility consis... もっと見る
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企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Bassetsbury Lane, High Wycombe, England, 英国
3.9
ほぼ満足
13件のレビュー
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Lido has significantly improved in just…
Lido has significantly improved in just a few weeks of new management, very encouraging to see. Staff are friendly and helpful.
2026年7月23日
Better - Wycombe Rye Lido and Gym からの回答
Hi Mike,
Thank you for your fantastic 5-star review of Wycombe Rye Lido and Gym.
We're delighted to hear that you've noticed such positive improvements and that the changes under the new management team have made a difference to your experience. It's especially encouraging to know that you found our staff friendly and helpful, as providing a welcoming environment is a key priority for us.
We really appreciate your kind feedback and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Amazing staff.
The staff, especially Toby and Rhys, are wonderful. They welcome you cheerfully and nothing is too much trouble. I cannot praise them enough.
The facilities, particularly the number of lockers with broken locks, can be mildly irritating but, I understand, the new management are planning refurbishments.
2026年7月22日
Better - Wycombe Rye Lido and Gym からの回答
Hi Christine,
Thank you for your lovely review!
We're so pleased to hear Toby and Rhys have made such a positive impression. We'll be sure to pass on your kind words to them.
We also appreciate your feedback about the lockers. Improvements are planned, and we hope you'll notice the difference soon.
We look forward to seeing you again!
Warm regards,
Azaria
Better have made a great start in…
Better have made a great start in dealing with the minor silly problems the lido was suffering with. Retaining the previous staff and merging with new staff members has worked really well ..thank you
2026年7月21日
Better - Wycombe Rye Lido and Gym からの回答
Hi Gary,
Thank you for taking the time to share your feedback.
It's great to hear you've noticed the positive changes at the lido. We're pleased the transition has gone smoothly and that the team have made such a good impression.
We appreciate your support and look forward to welcoming you back soon.
Kind regards,
Suheera
Better.org now at Wycombe Rye Lido
Better.org has just taken over Wycombe Rye Lido. They have repainted, repaired and re-signed key areas to freshen the place up. Staff are as good as ever. Sign in uses their mobile app so no worries about finding your membership card. Slight downside is their app doesn’t connect with mobile calendar; latter gives you reminders and fits alongside other appointments.
2026年7月14日
Better - Wycombe Rye Lido and Gym からの回答
Hi Karen,
Thank you for your review!
We're delighted to hear that you're pleased with the recent improvements at Wycombe Rye Lido and that the refreshed décor, repairs, and signage have made a positive difference.
It's also great to know that our team continues to provide the high level of service.
We appreciate your feedback about the app and calendar integration, and we'll be sure to pass your comments on to the relevant team for further review.
We hope to see you again soon!
Warm Regards,
Kaisha
Its been a bit neglected before they…
Its been a bit neglected before they took over but they seem to be trying to sort out some of the equipment and resumed the service quickly. I did nt give them five stars yet as there are still areas like changing rooms that will need to be takled at some point. So far so good
2026年7月15日
Better - Wycombe Rye Lido and Gym からの回答
Hi Susan
Thank you for your review.
We are pleased to hear you've noticed improvements since Better took over and that efforts to repair equipment and restore services have been positive.
We also appreciate your comments regarding the changing rooms, and your feedback will be shared with the relevant team.
Kind Regards
Amir
Improving facilities
In the short time since Better have taken over Wycombe Lido there has been a noticeable improvement in the facility. Maintenance has taken place and plans in place for further steps. I feel they are taking positive steps.
2026年7月14日
Better - Wycombe Rye Lido and Gym からの回答
Hi Andrew,
Thank you for your review!
We're delighted to hear that you've noticed positive improvements we've made since we began operating our new Wycombe Lido.
It's great to know that the maintenance work and planned future enhancements are making a difference.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
Brilliant new owners!
After taking over the Lido, in less than one week they have cleaned the whole place thoroughly and started to repair things that need mending. The staff are really friendly accommodating and seem engaged with the job in hand (not bored). And the way the high demand for swimming (over the heat waves) has been handled is really impressive. The pool never feels over full or our of control ( whereas it often did under previous management.)
2026年7月14日
Better - Wycombe Rye Lido and Gym からの回答
Hi Sarah,
Thank you for your fantastic review!
We're delighted to hear that you've noticed such positive changes in such a short time, from the thorough cleaning and repairs to the overall atmosphere.
It's especially rewarding to know that our team has been friendly, welcoming, and engaged, particularly during the recent heatwaves.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Smoothly run gym ,with an easy booking…
Smoothly run gym ,with an easy booking system. Plenty of exercise class choices and helpful staff
2026年7月13日
Better - Wycombe Rye Lido and Gym からの回答
Hi Bryn,
Thank you for your kind review!
We’re delighted to hear that you’re enjoying your visits, find our gym space smoothly run, and appreciate that our booking system is easy to use.
It’s great to know that the variety of classes and the support from our helpful team have also made a positive impression.
We look forward to seeing you again soon.
Warm Regards,
Kaisha
Frustrating system that doesn't help customers
On the whole, it is quite frustrating to use their online booking system (I don't have space for apps on my phone) to book fitness classes at my local gym, particularly when the classes are popular and you have to be added to a waitlist, then respond immediately after being notified the space is available by logging in to grab it, only to find it is already gone. I have complained about this as it does not work for customers as well as the previous system of telephone notification when a space becomes available, as missing out frequently on my chosen sessions means I do not feel I am getting the value of the cost of my membership. In response to my complaint about this, the customer service rep advised me I must try to book 6 days in advance to get a space, which really isn't terribly practical especially when they also fine you £3 for any missed session, which again never happened before under the previous management. Although the customer service rep said she understood my frustration, she also expressed indifference as to whether I would continue as a customer. Therefore I don't see that this company actually cares about its customers or their health and fitness needs, it just seems to exist for its own financisl benefit - not really what you'd expect from something billed as a 'charity'.
2026年7月15日
Better - Wycombe Rye Lido and Gym からの回答
Hi Jane,
Thank you for taking the time to share your detailed feedback.
We’re really sorry to hear about your experience with the online booking system. We understand how frustrating it must be to rely on waitlists, only to miss out on available spaces, especially when classes are in high demand. Your comments about the previous telephone notification system and how the current process impacts your ability to attend sessions are very important, and we appreciate you highlighting this.
We also recognise your concerns regarding booking in advance and the missed session charge, and how this can affect the overall value of your membership. We would also like to add that you do not need the app in order to book - you can book via the main website.
Additionally, you can cancel up to four hours before the activity starts and not incur a fee. This means that if you were to book as soon as the sessions are released (7 days in advance at 10pm for members and 5 days for non-members) and then cancel later on in the week, the space can be released for another customer to book and you will not incur any penalties (providing you cancel more than four hours before the start time).
Your feedback is extremely valuable, and it helps us better understand where improvements are needed to support our members’ health and fitness journeys.
Warm Regards,
Hazal
Terrible login process and app
Terrible login process and app. The transfer of my membership from fusion to better, was definitively not a better experience, and a terrible intro to better. Let’s hope they live up to the Better name, so far no evidence of that
2026年7月15日
Better - Wycombe Rye Lido and Gym からの回答
Hi Stephan,
Thank you for your feedback.
We’re really sorry to hear about your experience during the transfer from Fusion to Better, and the difficulties you’ve faced with the login process and app. We understand how important it is for these systems to work smoothly, especially when joining us or transitioning memberships, and we’re sorry that this was not the case for you.
A poor first impression is never what we want for our members, and we completely appreciate how frustrating this must have been. Your comments will be shared with the relevant teams to review both the transfer process and the app experience, as we’re always looking for ways to improve and make things easier for our members.
Please do bear in mind that we have only taken over the operation of this facility on the 1st of July, so it will take us time to rectify issues from the previous provider.
We do hope that your future experiences reflect the standards we aim to deliver, and thank you for giving us the opportunity to improve.
Warm Regards,
Hazal
I love the pool on the rye but the…
I love the pool on the rye but the changing facilities in general are pretty awful. Lockers are all broken and the floor is dirty and always wet. There needs to be someone cleaning the facility consistently for you to maintain good levels of hygiene and please sort the lockers out.
2026年7月6日
Better - Wycombe Rye Lido and Gym からの回答
Hi Anne,
Thank you for your feedback.
We’re really pleased to hear that you enjoy the pool at Wycombe Rye Lido. It’s great to know that part of your experience stands out positively.
We’re very sorry to hear about the condition of the changing facilities. Your comments regarding the cleanliness, wet floors, and the state of the lockers are concerning and do not reflect the standards we aim to maintain. We completely understand how important a clean and well-maintained environment is for our members.
We will ensure your feedback is shared with the management team so they can review cleaning schedules and address the locker issues as a priority. Please do bear in mind that we have only taken over the operation of this facility on the 1st of July, so it will take us time to rectify issues from the previous provider.
Thank you again for taking the time to share your experience, as it helps us improve our facilities and service.
Warm Regards,
Hazal
I have just become a member of Wycombe…
I have just become a member of Wycombe Rye Lido. Better has taken it on, as it went into liquidation. It would have been a huge community loss if it had been shut. The main problem is the maintenance of the building, or lack of it. Needs a complete overhaul, costs money and needs investment, which we are starting to slowly see with Better. The previous staff have been supported by Better Colleagues in the transition period. So helpful and smiling 😊 I have found the team. Thank you for keeping Wycombe Rye Lido and Making it Better 🌟
2026年7月15日
Better - Wycombe Rye Lido and Gym からの回答
Hi Dawn,
Thank you for your thoughtful review!
We're delighted that Wycombe Rye Lido has been able to remain open and continue serving the local community.
We appreciate your recognition of the improvements being made and understand your feedback regarding the issues that still need to be reviewed.
It's also wonderful to hear your kind words about the team, and we'll be sure to share your feedback with them.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
Only my second visit since you took…
Only my second visit since you took over from Fusion but everyone is really friendly and helpful
2026年7月14日
Better - Wycombe Rye Lido and Gym からの回答
Hi Diane,
Thank you for your lovely review!
We're delighted to hear that you've had such a positive experience since we began operating our new Wycombe Rye Lido and Gym.
It's great to know how welcome, friendly and helpful our team has made you feel during your visits.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
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