Gym and main pool good, the gym has a great range of equipment. An early morning presence from an instructor around the gym would be helpful as there are only reception staff in early. Some area... もっと見る
企業が回答しました
所在地
所在地を変更Riseholme Road, LN1 3SP Lincoln, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Pool much cooler than expected. Children would find it cold. Changing room floor flooded with water. Standing on a towel to get dried would be pointless. Some clothes hooks in changing rooms broken. M... もっと見る
企業が回答しました
I am so grateful to Lincoln City Council for keeping Yarborough Leisure Centre open. It may not be up to date or as snazzy as other (private) pools but it serves the community and is a lifesaver to me... もっと見る
企業が回答しました
I would like to leave a big shout‑out to Banji at Better Health Gym on Yarborough Road. He is always smiling, always professional, and always makes you feel welcome the moment you walk through the d... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
連絡先
Riseholme Road, LN1 3SP, Lincoln, England, 英国
4.1
ほぼ満足
47件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Gym and main pool good
Gym and main pool good, the gym has a great range of equipment. An early morning presence from an instructor around the gym would be helpful as there are only reception staff in early.
Some areas of the centre are filthy need a deep clean which lets the facilities down, especially door handles, mirrors and toilets.
2026年8月26日
自発的なレビュー
Better - Yarborough Leisure Centre からの回答
Hi there,
Thank you for taking the time to leave a review and share your feedback with us.
We're pleased to hear that you enjoy the gym and main pool and that you value the range of equipment available. We also appreciate your suggestion regarding instructor presence during the early morning hours.
We're sorry to learn that some areas of the centre did not meet your expectations for cleanliness. Your comments regarding the condition of door handles, mirrors, and toilets have been noted and will be shared with the relevant management team for review, as maintaining a clean and welcoming environment is important to us.
Warm Regards,
Hazal
Very satisfied
The area was very clean.
The lockers looked trustworthy.
The limit on numbers meant that you weren't crowded. Very reasonable membership fee.
2026年8月5日
Better - Yarborough Leisure Centre からの回答
Hi,
Thank you for taking the time to leave such a positive review.
We're pleased you enjoyed the clean facilities, secure lockers, and comfortable atmosphere.
We're also glad you found our membership to be good value.
We look forward to welcoming you back to Yarborough Leisure Centre soon!
Warm regards,
Azaria
Better - Yarborough Leisure Centre からの回答
Hi Gillian,
Thank you for your lovely review!
We're pleased to hear you're finding the app easy to use and that you've been enjoying our facilities.
We look forward to welcoming you back again soon.
Kind regards,
Suheera
100% recommend!
I'm fairly new to better but they have absolutely met my expectations from there kind staff and good gym equipment and there is a range of activities they do here like swimming and classes
2026年7月10日
Better - Yarborough Leisure Centre からの回答
Hi Izzy,
Thank you for your fantastic review!
We're delighted to hear we've met your expectations and that you've been enjoying our friendly team, gym facilities and range of activities.
We look forward to welcoming you back again soon.
Kind regards,
Suheera
Teacher wasnt the most friendliest.
Teacher wasnt the most friendliest.. never introduced himself or asked Quinn's name! . Just told him to get in pool. I understand he has a class to teach..but introducing himself would be nice. Quinn was scared and got very upset.. ill give it a couple of more weeks to see if he relaxes other wise I will be taking him somewhere where else. Quinn is only 4 and it was all very overwhelming .
2026年7月11日
Better - Yarborough Leisure Centre からの回答
Hi Clare,
Thank you for taking the time to share your feedback.
We’re really sorry to hear that your child’s first experience did not feel welcoming, especially at such an important stage when building confidence in the water. We completely understand how overwhelming a new environment can be for a young child, and how important it is for them to feel comfortable and reassured from the very beginning.
We’re disappointed to hear that the teacher did not introduce themselves or take the time to engage with Quinn. A warm, friendly introduction and creating a supportive atmosphere are key parts of delivering a positive learning experience, particularly for younger swimmers. Your feedback will be shared with the relevant team so this can be addressed.
We do hope that, over the next few sessions, Quinn begins to feel more at ease and gains confidence in the class. If you continue to have concerns, we would encourage you to speak with the centre directly so they can provide additional support where possible and ensure your experience improves.
Thank you again for your honest feedback.
Warm Regards,
Hazal
Hi yes the staff and facilities were…lovely place
Hi yes the staff and facilities were excellent, just what I wanted from my visit.
2026年6月11日
Better - Yarborough Leisure Centre からの回答
Hi Stephen,
Thank you for your lovely review!
We're so thrilled to hear how friendly our team have been, and we're thrilled that you're enjoying our facilities at Yarborough Leisure Centre.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
First audit
First audit, impressed by staff politeness, flexibility and helpfulness. All equipment in good working order. A pleasant experience.
2026年6月10日
Better - Yarborough Leisure Centre からの回答
Hi Neil,
Thank you so much for your review of Yarborough Leisure Centre!
It's brilliant to hear that the staff made such a great impression with their politeness, flexibility, and helpfulness, and that all the equipment was in good working order. That's the standard we strive for every day, and it's great to have it confirmed!
We look forward to welcoming you back soon!
Warm Regards,
Hazal
Friendly and helpful staff
The lady on reception at Yarborough was very helpful and friendly which made my return to swimming and exercise really easy after a lot of years away and a great many changes. I'm just swimming at the moment and loving it. All the staff are very friendly and helpful.
2026年5月30日
Better - Yarborough Leisure Centre からの回答
Hi Wendy,
We're so pleased to hear that your return to swimming has been such a positive experience at Yarborough Leisure Centre.
It's wonderful to know that the support and encouragement from our team helped make the transition back into exercise an enjoyable one.
We appreciate you taking the time to share your feedback and wish you every success on your fitness journey.
Best Wishes,
Azaria
Good customer servicr
Good professional, friendly staff. Good facilities, clean helpful good value.
2026年5月11日
Better - Yarborough Leisure Centre からの回答
Hi Carron,
Thank you for your review!
We are so delighted to hear that you are enjoying Yarborough Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Better - Yarborough Leisure Centre からの回答
Hi James,
Thanks for your review.
We are so pleased to hear that you are enjoying Yarborough Leisure Centre!
Warm Regards
Hazal
Happy to be back
Happy to be back
After spending a year away from the complex it was lovely to return to a friendly atmosphere. It started off with a very helpful front desk, Bangee, who ensured I had the right membership and made my absolute day when he said that the complex now had a Wattbike, brilliant.
Have been a couple of times now since rejoining and attended my first Group Ride last night, 21/04/26, with a great instructor. It was also nice that people in the complex say ‘hello’.
I only have one suggestion at this time which is to see if it would be possible for a further Wattbike on the complex so that I would be able to ride with friends.
Overall somebody has done a great job in taking this complex onwards and upwards, thankyou.
2026年4月21日
Better - Yarborough Leisure Centre からの回答
Hi there,
Thank you so much for such a thoughtful review, it’s really great to have you back with us!
We’re so pleased to hear that your return has been a positive one!
We’ll be sure to pass your kind words on to Bangee and the instructor, they’ll really appreciate it.
Thanks as well for your suggestion about adding another Wattbike, it’s a helpful piece of feedback, and we’ll make sure it’s shared with the team for consideration.
We look forward to seeing you around the centre again soon!
Warm regards,
Azaria
I am so grateful to have the pool open
I am so grateful to Lincoln City Council for keeping Yarborough Leisure Centre open. It may not be up to date or as snazzy as other (private) pools but it serves the community and is a lifesaver to me. Hoping ‘Better’ keeps up with the cleaning, it’s not easy when the decor is past its best but for me if the facilities are kept clean, I will never complain about the pool.
2026年4月19日
自発的なレビュー
Better - Yarborough Leisure Centre からの回答
Hi there,
Thank you for your lovely review!
We’re so pleased to hear how important Yarborough Leisure Centre is to you and the community.
It’s great to know the facility continues to make a positive difference.
Thank you again for your kind words and support, we look forward to welcoming you back soon.
Wram regards
Azaria
The gym is well equipped and clean
The gym is well equipped and clean. Staff are helpful.
One star off because I can’t login to EGYM for progress updates as they don’t have a centre code
2026年4月2日
Better - Yarborough Leisure Centre からの回答
Hi GV,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying your time at Yarborough Leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received. We have also taken your feedback on board and have ask the centre to look into this.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Better - Yarborough Leisure Centre からの回答
Hi David
Thank you for your review.
We are very pleased to see that you found the registration process easy and that you find the Better APP easy to use!
It is also great to see that you are enjoying the gym facilities, and we hope that you reach your health and fitness goals with us.
Kind Regards
Amir
I would like to leave a big shout‑out…
I would like to leave a big shout‑out to Banji at Better Health Gym on Yarborough Road. He is always smiling, always professional, and always makes you feel welcome the moment you walk through the door. He remembers everyone’s name and treats every member with genuine kindness. He’s a real asset to the centre, a true gem and a perfect example of what great customer service looks like.
2026年2月10日
自発的なレビュー
Better - Yarborough Leisure Centre からの回答
Hi Diane,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Yarborough Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Changing rooms are very tired and…
Changing rooms are very tired and dirty. The cleanliness and smell has not improved with this new ownership.
The dirt is not new dirt, it's built up nasty slimy grime which needs serious attention.
I left this gym before as I was disappointed with it's cleanliness levels, and I was hopeful the new ownership would improve matters.
Hopefully this can be addressed or I will need to consider cancelling my membership again.
Thanks for taking the time to respond. It is a shame I cannot upload pictures of the built up grime and dirt nor can I share a smell. Hopefully it will improve over time.
2026年2月23日
自発的なレビュー
Better - Yarborough Leisure Centre からの回答
Hi Fliss,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the Concerns you’ve raised.
Once we’ve received an update, we’ll update our response to your review.
[Update]
Hi Fliss,
Thank you for your patience!
We've received an update regarding the changing rooms, and they were jet-washed recently.
Please note that any dirt and build-up are checked regularly, throughout the day, by our concierge and management team to ensure we're maintaining our usual hygiene standards.
Regarding the poolside changing village, we appreciate that these facilities are aged, but we scrub this area with a surface cleaner after the closure of our centre.
We have also installed air fresheners since the change in ownership, to keep the place smelling refreshed.
Our General Manager is also more than happy to speak to you regarding any further concerns you have and would be glad to arrange a coffee meeting at your convenience.
We welcome any further feedback you may have.
[Update]
Hi Fliss,
No worries at all, and thank you for your update!
You're always welcome to email us via customerservices@gll.org with this information.
We can share this with the wider team for further investigation.
We greatly appreciate our customers' feedback, as it helps us improve.
Please note that the offer is still available if you'd like to meet with our General Manager to discuss this further.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Drains, etc
Toilets clogged - probably because there's no toilet tissue, just huge rolls of hand paper. Steam room drains so blocked that there was 2-3 inches of water swilling around our feet.
2026年2月22日
自発的なレビュー
Better - Yarborough Leisure Centre からの回答
Hi SK
Thank you for your review.
We are very sorry to hear about this issue at Yarborough Leisure Centre, and we appreciate you bringing this to our attention.
Your review has been passed on to the General Manager to look into, and we hope this will assist in resolving the issue you have raised.
Kind Regards
Amir
Better - Yarborough Leisure Centre からの回答
Hi Jayne
Thank you for your review.
It is great to see that you had a positive experience at the Yarborough Leisure Centre and that the centre staff have been able to add to this!
We hope to see you again soon.
Kind Regards
Amir
Better - Yarborough Leisure Centre からの回答
Hi Danielle
Thank you for the review.
We are sorry to see that the Healthsuite was unavailable on your recent visit, and we hope that you were able to enjoy the other facilities available at Yarborough Leisure Centre.
Kind Regards
Amir
Better Yarborough Leisure Centre Lincoln
I’m very happy with the positive changes that Better have brought to Yarborough Leisure Centre Lincoln since it reopened in August 2025. Very clean and welcoming.
The reception staff are helpful and engaging. The classes are all good but limited which is understandable as better have had to build from zero and is now at over an as better have had to build from zero and is now at over 1000 members. I’m looking forward to a new timetable expected in January 2026 when hopefully there will be more day classes and variety. Instructors are mainly excellent. Keep up the good work and thank you.
2025年12月16日
自発的なレビュー
Better - Yarborough Leisure Centre からの回答
Thank you very much for your appreciation and your great feedback, Sheila!
We are looking forward to next year's improvements!
Kind Regards
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。