Yearsley Swimming Pool is a great community asset to York! A lovely pool to swim in and and I love when they support the annual Swimathon event. The staff are always friendly and welcoming. And the... もっと見る
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所在地
所在地を変更Haley's Terrace, YO31 8SB York, GB
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Wish I’d discovered this place when I first came to York two years ago but better late than never! Yearsley Swimming pool is a joy to swim in with a friendly dedicated community and staff who are so g... もっと見る
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Excellent long course swimming pool, friendly welcoming staff. Really enjoyed my swim, the pool was quiet with lots of availability. I saw the centre in the press about recent solar panel installati... もっと見る
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The lady, Fay, was speaking to us in an inappropriate and dismissive manner and said, “If you can’t swim, don’t come.” She also stated that we were in York, not London, and that we had to complete a s... もっと見る
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当該企業による記述
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Haley's Terrace, YO31 8SB, York, 英国
3.6
まあまあ
24件のレビュー
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Dear Yearsley
Dear , yearsley swimming pool I want to talk about your worker Fay about her attitude towards me. She was giving us attitude. I have special needs and she was saying that I don’t look special needs there we’re 2 girls not taking the a swimming test and I was forced to.Yearsley I hope u see this bcz ur workers attitude is disrespectful and disgusting my aunt who made fay cry I hope fay or Faye gets fired I definitely won’t be coming back anytime soon the workers were very rude . I would not recommend coming back : fay said straight to my face instead of my aunt ,if u can’t swim I should not come back here ! This place is definitely not worth it please save ur money
2026年8月27日
自発的なレビュー
Better - Yearsley Pool からの回答
Hi Serhat,
Thank you for taking the time to share your feedback.
We understand that the management team has already reviewed the concerns raised and addressed the matter directly.
We appreciate you sharing your experience with us.
Yearsley swimming pool
The lady, Fay, was speaking to us in an inappropriate and dismissive manner and said, “If you can’t swim, don’t come.” She also stated that we were in York, not London, and that we had to complete a swimming test. However, we were not attending swimming lessons or going into the deep end, and we were the only people being required to take the test. Additionally, there was an unclothed man in the men’s shower area. I found this concerning, as young children also use the swimming facilities and should not unexpectedly encounter unclothed adults in areas accessible to them.
2026年8月27日
自発的なレビュー
Better - Yearsley Pool からの回答
Hi Adem,
Thank you for taking the time to share your feedback.
We understand that the management team has already reviewed the concerns raised and addressed the matter directly.
We appreciate you sharing your experience with us.
Better - Yearsley Pool からの回答
Hi Rory,
Thank you for taking the time to share your feedback about Yearsley Pool.
We are delighted to hear that you have found our staff friendly and welcoming, and that you feel the centre offers excellent value for money. Positive feedback like yours is greatly appreciated and will be shared with the team.
Thank you for your kind comments and for your support.
Warm Regards,
Hazal
Nice cool dip on a hot day
Nice cool dip on a hot day, clean, refreshing and nice staff to explain where to get changed and showered
2026年6月30日
自発的なレビュー
Better - Yearsley Pool からの回答
Hi Jonny,
Thank you for your incredible review!
We're so thrilled that you're enjoying your visits, particularly on a hot day when you can have a refreshing dip in the pool.
We're also happy to hear that our team have been so helpful with explaining how to navigate the centre.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Yearsley Swimming Pool - you should definitely visit!
Yearsley Swimming Pool is a great community asset to York! A lovely pool to swim in and and I love when they support the annual Swimathon event.
The staff are always friendly and welcoming. And the centre is always kept clean. I would definitely recommend Yearsley Swimming Pool!
2026年6月22日
自発的なレビュー
Better - Yearsley Pool からの回答
Hi Natalie,
Thank you for your wonderful feedback!
We’re delighted to hear that Yearsley Swimming Pool means so much to you and the local community. It’s fantastic to know you enjoy swimming with us and appreciate events like the annual Swimathon.
We’re especially pleased that our team’s friendliness and the cleanliness of the centre stood out during your visits. Your recommendation truly means a lot to us.
We look forward to welcoming you again soon.
Warm Regards,
Hazal
Emily is a good teacher made me…
Emily is a good teacher made me comfortable and she is very patient.Tought me how its done since it was my first day to learn how to swim.Felt safe and heard.Loved that she was with us in the water made me feel safe .
2026年6月20日
Better - Yearsley Pool からの回答
Hi there,
Thank you for your lovely feedback. We’re so pleased to hear that Emily made you feel comfortable and safe during your first swimming session.
It’s fantastic to know her patience and support helped build your confidence, especially having her in the water with you. We’ll be sure to pass on your kind words to her.
We’re glad you had such a positive first experience and hope you continue to enjoy your swimming journey.
Warm regards,
Hazal
Excellent long course swimming pool
Excellent long course swimming pool, friendly welcoming staff. Really enjoyed my swim, the pool was quiet with lots of availability. I saw the centre in the press about recent solar panel installation.
2026年6月23日
自発的なレビュー
Better - Yearsley Pool からの回答
Hi James,
Thank you for your kind feedback.
We are delighted to hear that you enjoyed the long course swimming pool and found our team friendly and welcoming.
It is great to know that you had a relaxing swim with good availability, and we are pleased you noticed the recent solar panel installation as part of our ongoing improvements.
We look forward to welcoming you again soon.
Warm Regards,
Hazal
Swimming after 17 years
I've only been to the swimming pool at the moment. It is a bit colder than expected but fine once you completely get wet. I like the separate lanes to allow for different swimming abilities. Showers are ok but there needs to be more space for shampoo and items nearby. I have a GP referral but it still is expensive, so I make sure to swim at least 3 times a week to get my money worth
2025年10月1日
Better - Yearsley Pool からの回答
Hello Clare,
Thank you so much for taking the time to share your experience with us — and welcome back to swimming after 17 years!
We're really glad to hear you’re enjoying the separate lanes for different swimming abilities and making the most of your sessions.
Your feedback about the water temperature, shower space, and pricing is very helpful. We understand how important it is to feel comfortable and supported, especially with a GP referral, and we’ll pass your comments on to the relevant team to see how we can improve the facilities and value.
Thanks again for your commitment to swimming regularly — we hope it continues to be a positive part of your routine!
Warm regards,
I first used this pool in the 1970's…
I first used this pool in the 1970's and wanted to go back with my wife. It's a shame the booking process via the app is so difficult when trying to book for two that I gave up.
2025年9月20日
自発的なレビュー
Better - Yearsley Pool からの回答
Hi Adrian,
Thanks for your review.
We are sorry to hear that you had difficulty booking online. You are able to book in centre with a member of the concierge team if you are unable to complete your booking via the website/app.
When you do want to attend please speak with someone at reception and they can also offer support with how to book online.
Warm Regards
Hazal
Long cancellation period which I didn't…
Long cancellation period which I didn't know about so I was charged for extra month when I wasn't there anymore. That said, everything alright at the location plus nice people.
2025年8月1日
Better - Yearsley Pool からの回答
Hello Vlad,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
Please be advised that by signing up for our membership, you are already agreeing to our terms and conditions. Our terms and conditions specify that you must provide us with a notice of 20 days prior to the due date of your next direct debit.
Thank you for your understanding. I hope you have a good day.
Kind regrads
Aaiasa
I had real trouble trying to navigate…
I had real trouble trying to navigate the website its absolutely useless can't book anything kicks u out at the checkout however the customer servies when u ring are amazing so helpful and delilahs swim teacher is outstanding shes loving it thank u Delilahs grandma
2025年7月16日
Better - Yearsley Pool からの回答
Hi Mandy,
Thank you so much for your honest feedback.
We're really sorry to hear you had trouble navigating the website and experienced issues at checkout — we’re actively working to improve that experience. It’s wonderful to hear that our customer service team was able to assist you so well and that Delilah is loving her swim lessons with her teacher! We truly appreciate your patience and kind words, and we hope your next booking will be much smoother.
Please don’t hesitate to reach out if you need any further help!
Kind regards,
Charmaine
Better - Yearsley Pool からの回答
Hello Charles,
Thank you very much for your comments and feedback.
Kind regards
The reception is wonderful
The reception is wonderful, the water is okay. However there is need to increase one to one engagement during swimming lessons as the trainer was attending to three persons at a go and I didn't get the best of attention.
2025年7月17日
Better - Yearsley Pool からの回答
Good Morning Henrietta,
Thank you very much for your comments and feedback.
I will pass on your comments to the centre.
Warm Regards.
Swimming Classes not great
Great first session, met at the door, given instructions. Friendly, welcoming, informative.
However after 3 sessions, I can’t say it’s impressive, you can tell a mile off that the swimming teachers don’t have their own children. Approx 8-10 children per class which is too large for 1 teacher to manage.
If any child is struggling they don’t stop them to help them correct technique just continue with the class. So much for updating the app with their progress when their classes are back to back. They did it for session 1 but not session 2 or 3. I won’t be continuing my direct debit. Disappointing after the initial welcome!
2025年6月11日
Better - Yearsley Pool からの回答
Hi Laura,
Thank you for taking the time to share your feedback. We’re glad to hear that you felt welcomed and informed during your first session at the Yearsley Pool. However, we’re truly sorry to hear that your experience in the subsequent classes didn’t meet your expectations.
We understand your concerns about class size and the level of individual attention provided. We strive to maintain a supportive environment for every child, and it’s disappointing to learn that this wasn’t reflected in your sessions. We also appreciate your feedback regarding progress updates and will look into improving consistency in communication.
Your comments are important to us as they help us identify areas for improvement. If you’re open to it, we’d love the opportunity to discuss this further and see how we might better support your child’s learning experience.
Thank you again for your honesty, and we wish you all the best moving forward.
Kind regards,
Charmaine
Access and information
Staff helpful and informative about enquiry. The class I attended was enjoyable as well as very professional
2025年4月15日
Better - Yearsley Pool からの回答
Hi Susanne,
We’re so happy to hear that you’ve enjoyed our fitness classes at Yearsley Swimming Pool! Our team works really hard to ensure that inquiries are handled quickly and professionally, so it’s wonderful to know that this was your experience.
We look forward to welcoming you back to our fitness classes very soon!
Kind regards,
Sarah H
Great first swimming lesson for Luca
Great first swimming lesson for Luca. Excellent facilities and teachers.
The reception area of Yearsley Swimming pool is a bit confusing and crowded: it was not clear whether we needed to scan in or not, and there wasn’t anyone on reception on Sat morning at 10am.
2024年11月9日
Better - Yearsley Pool からの回答
Good Morning Professor Hallett,
I hope this message finds you well.
Thank you for taking the time to provide your feedback on your child's swimming lessons. We are truly delighted to hear that they are enjoying their experience at the Yearsley Swimming Pool. It’s wonderful to see children develop their skills and confidence in the water.
As a reminder, we kindly ask that you check in at the reception desk each time you arrive for lessons. This helps us maintain a smooth and organised process, ensuring that everything runs efficiently for all participants. Our staff will be there to assist you and answer any questions you may have.
Thank you once again for your support. We look forward to seeing you and your child at the pool!
Best regards,
Charmaine
Better - Yearsley Pool からの回答
HI Customer
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Truro Leisure Centre. Should you have any questions or queries, please feel free to reach out!
Kind Regards
Amir
1st lesson absolutely brilliant
1st lesson absolutely brilliant. Granddaughter learnt to put her face in water, using a noodle and the teacher working her legs, floating on her back with help, her confidence was building so much that with the help of the teacher she jumped into the pool twice!!!!! She was absolutely buzzing. 2nd lesson different teacher she learnt nothing spent 25 minutes of the 30 minute lesson hanging on to the side of the pool. The teacher dragged her across pool 3 times by her noodle while talking to the other children. Tried to speak to the guy on reception he didn’t seem interested. Very disappointed and a waste of money. 1 st week 3 in class, 2 nd week 4 in class. We will see what week 3 brings.
XXXXXX UPDATE XXXXXX
3rd lesson
Spoke to duty manager John Paul what a lovely guy he went out of his way to genuinely apologise for last week’s shambles.He Spoke to the teacher for this week Rachel and another teacher Emily WOW they went out of their way to give and make up for last week’s shambles.not able to praise them enough. Thank you John and your lovely team for restoring our confidence.
2023年9月12日
Better - Yearsley Pool からの回答
Good Morning Lorraine,
Thank you for your update.
We are delighted to hear that your granddaughter's following lesson was great following your feedback. Would you mind updating your stars on your review to show the service has now improved and you are now happy with the lessons?
Kind regards,
Charmaine
Thumbs up for Yearsley
I use the Yearsley pool in York. The staff are polite and helpful. Any problems with booking, the Better switchboard staff are really good and take tome to help.
2023年9月8日
自発的なレビュー
Better - Yearsley Pool からの回答
Good Morning Gillian,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Yearsley Pool and the staff are polite and helpful when you require support. We hope you continue to enjoying utilising this facility with the great activities they have on offer.
Kind regards,
Charmaine
KC is the instructor for her level
KC is the instructor for her level. He is very professional and engaging. The level of cleanliness of the facility is top notch, for a swimming area that always wet. The staff are well coordinated as well
2023年8月25日
Better - Yearsley Pool からの回答
Good Afternoon Mira,
Thank you for your review.
We are very happy to hear that your child is enjoying their swimming lessons at the Yearsley swimming pool and the swim Instructor is very professional and engaging. We are also delighted to hear that the cleanliness of the centre is maintained to a level we would expect, especially in the wet areas. We hope your child can continue to enjoy their lessons at the Yearsley Pool and I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
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