Better Life UAE レビュー 

We had the worst experience with Better Life's customer service. We bought a washer-dryer a year ago, and after three months the drum started making a lot of noise. We called the seller, who informed Better Life, but no technician ever came. A couple of months later, the same story, and this happened several times. After one year, the machine broke down and we called again. This time they finally came, but to our surprise they refused to cover the repair (AED 1,200), claiming the warranty had expired. They ignored the fact that we had reported the problem several times while it was still under warranty. I strongly recommend not buying from them, because they won't be there when you need them.

Extremely disappointing experience with Sharaf DG’s / Better Life customer service and after-sales support. I purchased a brand-new wine cooler just 3 months ago, and it has already completely stopped working. I raised a service request, but for the past 15–20 days, their customer support team has done nothing except make repeated, unproductive calls. No one seems to have any clue what is happening or offer a proper resolution or repair timeline.Buying an appliance from Sharaf DG / Better Life turned out to be a huge mistake given the utter lack of warranty support and basic accountability. Very poor standards for a major retailer—would strongly advise others to think twice before purchasing appliances here.

Best decision of my life to buy the BetterLife products.

Amazing shopping experience and service!

Amazing delivery and service support from betterlife team.

I had an excellent experience with Better Life company When i purchasing built in kitchen appliances for my home. From the initial consultation to the Final Installation, the entirely process process was smooth, professional And hassle Free. The team was knowledgable, attentive.

The quality of the Product is outstanding, And they have significantly enhanced both functionality And appearance of the kitchen. I was especially impressed by the company’s commitment to customer satisfaction, timely Delivery, And attention to detail.

I highly recommend Betterlife to anyone looking for premium kitchen appliances and exceptional service. Thank you for making my kitchen look modern, elegant, and fully equipped. A truly five star experience!

Premium Brands, best customer service. Fast and reliable service.

Great experience.

This shop is scam
I went to by a Delonhi coffee machine but the sale people insisted that Sage is better and premium brand and they have very good customer service and will come to me home to fix it if needed
Once I reached home I discovered that it is not working and I bought it back to the shop they refused to replace or refund and they tole me we can’t help you to fix it and I need to deal with Sage directly
They are very bad
Please don’t deal with this shop

I’m very happy and satisfied with better life as I got one branded fridge from it and this is because of favor of Mr. Mahmoud who arranged and supported me and gave me kind and compassionate care and advice to get this nice fridge, really appreciating him and I gratefully thanking him.
Saif Shehab

I had a very disappointing experience with Better Life. The maintenance service provided was far below acceptable standards.

The team arrived late, appeared unprepared, and the quality of work was extremely poor. Issues that were supposed to be fixed were either done incorrectly or left unresolved. I had to follow up multiple times, and even then, the response was slow and unhelpful.

What is most frustrating is the lack of professionalism and accountability. There was no proper communication, and no effort to ensure customer satisfaction after the service.

I would not recommend this company to anyone looking for reliable maintenance services. There are far better and more professional options available in the market.

Very disappointing experience. I have been following up since Monday for a quotation to replace an electric cooker, with no response despite multiple reminders. This was the first time I followed up as a client ready to proceed and pay, yet there was a complete lack of responsiveness. After prolonged follow-up, one team member finally informed me that I need to go to the showroom and purchase a new unit instead, which could have been communicated clearly from the start. This level of service is below expectations and not aligned with the standards usually experienced in Dubai. Better communication and customer follow-up are needed.

I am extremely disappointed with this delivery service. The appliance was not delivered within the promised timeframe, without any valid explanation. Even worse, there was absolutely no respect for the customer — no phone call, no message, no update to inform me about the delay.

I had to chase them myself just to get information, and even then, the responses were vague and unprofessional. When you order a household appliance, you organize your schedule around the confirmed delivery date. Failing to respect the deadline without any communication is simply unacceptable.

This company shows a complete lack of seriousness, professionalism, and customer respect. I absolutely do not recommend this service.

My washing machine stopped working, and I described the issue in detail when requesting a service visit. A technician came the next day, and I paid AED 200 for the call-out/inspection.

During the visit, I was told the machine could not be repaired and that a replacement part was required. I was told an invoice would be sent.

The invoice was only sent two days later, so I ended up waiting 3–4 days in total to understand the next steps. The invoice did not clearly specify the part (no part number or detailed description). After I asked for the part number, I was quoted AED 650 for the part and a waiting time of around two weeks.

Because of the delay and the lack of clarity, I arranged a second opinion with an independent technician. After inspecting and opening the machine, he identified a different cause and repaired it within one day. The washing machine is working normally now.

Based on my experience, the initial diagnosis and proposed solution from Better Life did not resolve the issue, and the proposed cost and timeline were significantly higher than the actual repair that was completed.

Super bad service , employees not respecting clients at all, my order is more than 1 week and not received and customer service not helping at all... not recommended at all

Better life service is pathetic even if product is in warranty, they dont repair it and charge extra for its repair
I regaret to buy from seimens chimney

Our experience with Better Life, the distributor of Smeg, has been incredibly disappointing and the worst we have encountered . We invested in a very expensive kitchen appliance package, including a top-of-the-line Smeg oven, microwave, and other electronics. Shockingly, almost every appliance has broken within the first year.

The most unacceptable issue was the Smeg oven door literally falling off after just one year of normal use. This was the most premium model offered — supposedly the best in quality. Better Life is now refusing to take responsibility because the warranty has just expired, but let’s be very clear:

A luxury Smeg oven at this price should NEVER fail in one year. This is a quality defect, not normal wear and tear.

We have owned far less expensive ovens for many years without a single issue. To pay a premium and have major failures so quickly — only to be told “nothing can be done” — is unacceptable.

Better Life’s after-sales service is unhelpful, dismissive, and unwilling to stand behind the products they sell. We deeply regret purchasing Smeg appliances through them.

Avoid Better Life and avoid Smeg — the price is luxury, but the durability and customer support are absolutely not.

Delivered on time, guys were friendly neatly dressed and completed installation and explained everything.

Very rude customer service
Purchases refrigerator and kettle
Kettel not working properly lot of noise when switched on hardly used it
Given to check and rectify almost 5 days no calls or news about our product
When called nobody picks up call
Regret purchasing product with better life.

Bad experience.. not recommended better life absolutely.

I bought washing machine on February 19 after 2 months it’s not working well, there’s leaking water coming from the drawer and the portal as well.. after the technician checked it he told me the water coming from evaporation temperature and detergent must be like a spoon.. I already have LG and Ariston machines, both working excellent, I use to put same kind of soap and same quantity