I have bought from the company BGASTORE.ie before without any problems. The last time I subscribed to the website accidently and received lots of emails on framing advice and then a discount code... ãã£ãšèŠã
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Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... ãã£ãšèŠã
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Ordered two mirrors with trepidation if I'm being completely honest based on reviews. After missing out on one of the mirrors I really wanted I decided to go ahead. BGA were brilliant. Very efficient,... ãã£ãšèŠã
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... ãã£ãšèŠã
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3.1
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FRAME SCARBOROUGH ACRYLIC GLASS BLACK 30X40 CM
Order frames on the 10/11/2025 and itâs now the 07/01/2026 & they still have not arrived. Still in Germany going by the tracker. Delivery from Sweden to Ireland should not take this long and the Christmas period is no excuse as I placed my order in early November.
Very poor communication on delivery updates & reasons for delays. I initially contacted the seller a month after the order date only to be told that it had still not left the warehouse. Frames finally arrived on the 15/01/26. The 6 frames came in two boxes that were well packed and protected in the boxes. When I opened the two boxes 2 out of the 6 frames had very poor mitre joints with large gaps. I cannot use these frames and donât know how they managed to pass any sort of quality control? The only excuse that I can think of is there is no quality control, cause there is no sticker on any of the frames stating that they passed quality control & anybody inspecting my frames should have failed them for this reason.
I have photographs of the poor workmanship itâs just a pity that I canât upload them to trustpilot for others to see.
2026幎1æ7æ¥
BGASTORE.IE ããã®åç
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. I have checked the email you sent us and have already replied to you, as I would like to follow up on the damaged frames you received and help resolve the matter.
We kindly ask you to check your email, where you will find our response requesting a photo showing the two damaged frames side by side. This will allow us to proceed with your case as quickly as possible. We will be forwarding the damaged and defective corners to the manufacturer.
We hope to improve your experience and would appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Dreadful courier company used
Dreadful courier company used.
I won't be ordering again
2025幎12æ7æ¥
BGASTORE.IE ããã®åç
Hello,
thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly ask you to contact us at info@bgastore.ie so that we can help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you and have a great day!
Took much longer than expected toâŠ
Took much longer than expected to arrive but very happy with the the product when it arrived
2025幎11æ16æ¥
I am still waiting for my purchaseâŠ
I am still waiting for my purchase which I made at the end of November. It is now early January. Not happy.
2025幎11æ29æ¥
BGASTORE.IE ããã®åç
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sorry for the long wait youâve experienced.
After checking your order, we can confirm that the item Frame Vemdalen Acrylic Glass Oak 31x49 cm is a made-to-order frame, manufactured on demand. The frame was scheduled to arrive from our manufacturing warehouse in the last week of December. Due to the holiday season and backlog during that period, some incoming packages have unfortunately not yet been unpacked.
We have now flagged your order to be prioritized so it can move forward as quickly as possible.
We sincerely appreciate your patience and understanding. We hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day!
Nightmare - avoid
Ordered on the 7th December for a Christmas present and over 4 weeks later my order still hasn't arrived. Incredibly disappointed and absolutely no communication from BGA. I even got an email to say how was my order and it still hasn't arrived.
2025幎12æ7æ¥
BGASTORE.IE ããã®åç
Thank you for sharing your feedback on Trustpilot. We truly value your input and are very sorry for the frustration this situation has caused, especially as the order was intended as a Christmas present.
After checking the tracking information, we can see that there has unfortunately been no update since 23/12. We have already contacted the courier to investigate this delay and are currently awaiting their response. We will keep you informed as soon as we receive further information.
We sincerely hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your patience and understanding, and have a great day!
Product never delivered- trulyâŠ
Product never delivered- truly disappointing experience
2025幎11æ27æ¥
BGASTORE.IE ããã®åç
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved.
Thank you and have a great day!
1 month later still waiting for frameâŠ
1 month later still waiting for frame without any meaningful engagement from bgastore just chat bot emails
2025幎12æ6æ¥
BGASTORE.IE ããã®åç
Weâre really sorry to hear about the long delay and understand how frustrating this experience has been. This is certainly not the level of service we aim to provide.
We are still trying to get a clear update from the courier regarding your delivery, but unfortunately we have not yet received a response from them. We will send you an email today with an update and outline the possible next steps so we can work toward a resolution as quickly as possible.
We truly hope to turn this around and improve your experience. Once the matter is resolved, we would really appreciate it if you would consider updating your review.
Thank you for your patience, and have a great day!
Poor Service
Very very disappointed with the service. We made an Order on the 5/12/2025. The estimated delivery time is 2 - 6 working days. We also paid express service. On tracking the estimated deliver date was the 15/12/2025. The Order was part of a Christmas present. As we live in Ireland we didnt expect delivery time to be 2 - 6 working days. As of the 5th January 2026 (One month) since our order the item has still not being received
2025幎12æ5æ¥
BGASTORE.IE ããã®åç
Thank you for sharing your feedback on Trustpilot. We truly value your input and are very sorry to hear about your experience.
We would really like the opportunity to look into this matter and help resolve it for you. Please contact us at info@bgastore.ie, and we will do our best to assist you as quickly as possible.
We hope to improve your experience with us and would appreciate it if you could consider updating your review once the issue has been resolved.
Thank you, and have a great day!
Ordered on the 5th
Ordered on the 5th, back and forth for a month. 3 times due to deliver, never did. Missed Christmas (it was a sentimental present for someone). Then said it was delivered on the 2nd of December. Never delivered. Terrible service. So disappointing.
After receiving a response, only after this review was posted. I still have no resolve. No item, no refund. No reply.
Truely a terrible experience the whole way through to date
2025幎12æ5æ¥
BGASTORE.IE ããã®åç
Thank you for your feedback and for sharing your experience with us. We sincerely apologize for the long delays and for the frustration this situation has caused, especially given the sentimental importance of the order and the missed Christmas delivery.
We are also sorry for the late response. We have now resent the affidavit of non-receipt to you. Once we receive the completed affidavit, we will ensure that the case is properly handled and resolved as quickly as possible.
Thank you for your patience and understanding. We truly regret the inconvenience and are committed to finding a resolution for you.
Not clear at all that they ship from Sweden and very poor communication & customer service!
Not clear at all that their products ship from Sweden, the Irish website domain and the lack of info on the website that itâs from Sweden causes confusion. I ordered on 5th December for Christmas but still no sign (in the interim, there was also no emails to say that it had been delayed for a particular reason, not even an email to say it had been shipped. You only get the purchase confirmation email). I contacted customer care and a AI bot responded to me (whoever is telling CEOs that customers want AI in customer service is the best conman of all time because there is nothing worse!). At lease the bot gave me my tracking link and it was only then did I see that my frame had left Sweden, gone through Germany, and was marked as on the way to Ireland by 17th December. I waited but still nothing and so the day after Christmas, when I had bought a replacement present for the recipient, I then asked to speak to a human. A Sabrina replied and explained that because of the distance, plus bad stormy weather causing shipping delays, my frame had been delayed. While I totally understand that weather events are out of a companyâs control, the complete lack of communication from BGA was really bad customer service. A simple email from their AI bot to explain that it had been shipped/delayed by storms/arrived in Germany/whatever stage of the journey it was on wouldâve been helpful. You donât even receive a tracking link email from BGA, I only got it because I contacted customer service. The frame finally arrived the week after Christmas on the 29th when it was supposed to be a gift. The only solution Sabrina offered me was a free return if I sent back the frame because you usually have to pay to return the item. I didnât think this was satisfactory at all and felt that BGA should offer to refund me the shipping at the very least. When I said this to Sabrina, I got no response and itâs been radio silence since. Itâs now January 4th, I got an automated email asking to review BGA and so hereâs my review. Do not buy from here if itâs a gift or an urgent purchase!!
2025幎12æ5æ¥
BGASTORE.IE ããã®åç
Hello, Thank you for taking the time to share your detailed feedback. Weâre truly sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially when the order was intended as a gift.
We would like to sincerely apologize for the lack of follow-up after your last contact. Due to the holiday rush, severe weather conditions, and an unusually high volume of customer inquiries during that period, our response times were unfortunately longer than expected. That said, we fully acknowledge that our communication should have been clearer and more proactive.
We will make sure to look into your case and the points youâve raised, as feedback like yours is very important for us to improve both our communication and overall customer experience.
We hope to have the opportunity to improve your experience, and we would truly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you for your time, and have a great day!
Their service is terrible
Their service is terrible. They charged â¬40 for what I thought would be a frame and mount but it was only the mount. It took weeks to arrive and then when I looked for a refund they charged â¬6+. I then got an email to say that they wouldnât refund because it was customised! â¬46 for a piece of card, they are scam artists!
2026幎1æ3æ¥
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BGASTORE.IE ããã®åç
Hello,
Weâre very sorry to hear about your experience and we truly understand how frustrating this must have been. This is certainly not the experience we want our customers to have, and we sincerely apologize for the disappointment caused.
We understand your concerns regarding the pricing, delivery time, and the refund process, and weâre sorry that this was not communicated clearly or handled in a way that met your expectations.
We would really appreciate the opportunity to look into this matter further and see how we can help. Please contact us directly by email at info@bgastore.ie, including your order number, and weâll be happy to review your case in detail and assist you as best we can.
Thank you for taking the time to share your feedback â it helps us improve our service.
Have a great day!
Worst experience dealing with thisâŠ
Worst experience dealing with this company. Still have not received my item and they have done nothing to get it resolved for me
Update: still no sign of my delivery
2025幎12æ2æ¥
BGASTORE.IE ããã®åç
Hello,
We are truly sorry to read about your experience, and we sincerely apologize for the frustration and disappointment this situation has caused. This is absolutely not the level of service we aim to provide.
We take your feedback very seriously. We will review your case in detail to understand what has gone wrong and to see how we can resolve this matter properly. Our intention is always to help our customers and find a solution, and we regret that this has not been your experience so far.
Thank you for taking the time to share your feedback.
Have a nice day!
Still no reply to my email
Still no reply to my email, so no, Iâm not leaving a review.
2025幎11æ11æ¥
BGASTORE.IE ããã®åç
Hi,
Weâre very sorry for the delay in responding to your email. We completely understand your frustration, and this is not the level of service we aim to provide.
Please be assured that your email will be handled immediately, and our team will get back to you as soon as possible to resolve the matter.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Have a great day!
Rubbish company
Rubbish company. I've ordered several picture frames in 2025. Always took 3 weeks to deliver. My last order was on 9th December. It's 31st Dec now and still no sign of my order being delivered. No phone number to call, and tracking still states that my parcel is still in Germany since 15th Dec. Don't deal with this lot. Very quick to take your money, but don't fulfil what they promise.
2025幎12æ31æ¥
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BGASTORE.IE ããã®åç
Dear Eamon. Thank you for your review. As we ship out from Sweden to Ireland this normaly will take several business days exclusing the weekend. See also the delivery information on the website. There were issues due to the december rush, bad weather that no ferries could transport and an overload on parcels that had caused a big delay in deliveries. If you send us a mail with your order number we can check on the status and invertigate with the transport company. Apologies for the delay. With kind regards.
Don't order from BGA, especially if you live in Ireland
Ordered a frame on Dec 9th to be delivered to Wicklow, Ireland and despite the website stating delivery time is 2-6 working days, it still hasn't arrived. Going by the tracking, the item has touched down in several countries across Europe and hasn't even come near Ireland yet. The only replies you will get from BGA are bot replies. You will not get through to anyone who can actually look into any issues with your order. They use a .ie domain but they shouldn't even deliver to Ireland. It's been a disaster and a waste of time and money. Don't order from here especially if you live in Ireland.
2025幎12æ31æ¥
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BGASTORE.IE ããã®åç
Thank you for taking the time to share your feedback with us on Trustpilot.
Weâre very sorry to hear about your experience and sincerely apologize for the delay in the delivery of your order. The extended transit time was unfortunately impacted by the high order volume during the Black Friday period, followed by delays related to the holiday season. We understand how frustrating this must have been and regret the inconvenience caused.
Please be assured that your feedback regarding delivery times and communication has been noted and will be shared internally so we can continue to improve our service.
If your package has still not been received, we kindly ask you to contact us directly at info@bgastore.ie
Our team will then be able to look into your specific order, review the tracking in detail, and follow up with the courier on your behalf.
Thank you again for your feedback, and weâre truly sorry that your experience did not meet expectations.
Happy holidays.
I ordered my frame a month ago and itâŠ
I ordered my frame a month ago and it still hasn't arrived and I haven't been given an update
2025幎11æ29æ¥
BGASTORE.IE ããã®åç
Hello,
Weâre very sorry to hear about the delay with your order and that you havenât received an update yet. We understand how frustrating this must be, and we sincerely apologize for the inconvenience.
We will take a closer look at your case as soon as possible and follow up with you directly via email to provide an update and help resolve the issue.
Thank you for bringing this to our attention. We appreciate your patience while we look into this.
Have a great day!
Mirror arrived damaged
Mirror arrived damaged. Took a week to get a response from BGA!!
2025幎11æ26æ¥
BGASTORE.IE ããã®åç
Hello,
We are very sorry to hear that your mirror arrived damaged. This is of course unfortunate and not in line with our desired quality standards.
We also sincerely apologize for the delay in our response. During busy periods, response times can unfortunately be longer than usual, but we fully understand how frustrating this is and we are sorry for the inconvenience it has caused.
Please rest assured that your case is important to us. We will handle it as soon as possible and make sure you receive help with the next steps to resolve the issue.
Thank you for your patience and for bringing this to our attention.
Incredibly slow delivery
I received my tracking number on 1st December but my parcel arrived on the 28th December. Your courier service let you down.
2025幎11æ29æ¥
BGASTORE.IE ããã®åç
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Absolutely disgraceful company !
Absolutely disgraceful company !!
I have not received my order that was supposed to arrive on dec17th I have had no update from the company or estimated delivery date!! They keep lying to me about the status etc etc!! The order is no good to me now as it was for a Christmas present!! Would not under any circumstance order a thing from this company
2025幎12æ29æ¥
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BGASTORE.IE ããã®åç
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
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