Big Bus Tours London レビュー 11,157

I had a fantastic experience with Big Bus London! I went to the nearest Big Bus stop and the bus was there waiting, so it was very convenient for me to hop on. I so enjoyed the commentary. As I did not have time for the entire red bus loop, I hopped off and the attendant, was so kind to ensure that I got on the correct bus to return to my original red bus stop #19. Winston C was our bus driver who provided exceptional customer service and did a fantastic job navigating the London roads on a busy Friday rush-hour! Thank you for a great start to my trip to London!

Not helpful . Frustrating. Waste of money

Scam! Bought tickets from one of the big bus operators and convinced me that he was cheaper than online - then came up with things like my kids were too old (9, 12 and 14). Ended up paying £154 instead of £126 online. The fact that we realised we were scammed made the trip worse.

I've raised a complaint with Bug Bus Tours over a month ago, with still no resolution.
I bought my ticket from their office on Gloucester Road in London and then one of their reps spent 10 minutes moaning at me at the bus stop because I didn't buy the ticket from her and she missed out on her commission. I will never travel with them again. A bunch of dossers!

I spent more time waiting for buses than actually riding them. Other bus companies had 2 -3 buses pass for every Big bus that might arrive. Commentary was childish. Top floor was cold if it was windy.

Really rude driver. Started berating me for allowing my aged parents to board first instead of showing my London pass. His words, verbatim- “don’t act like you’re turning your phone to show me your pass when you don’t want to”. Really odd behaviour and Big Bus should do better with their training. This was on the Blue Route stop no.15 around 12.30pm 21 March. The attendant was quite nice though.

Paul S and Carlos were fantastic.
Paul was very kind and helpful and ensured i had a superb tour.
Thank you
AJ
Mayor of B&H

Wir hatten uns schon vor 3 Jahren geärgert, nachdem wir das letzte Mal diese Tour gefahren sind

Da wir in diesem Jahr wieder mit Leuten in London waren, die diese tolle Stadt nicht kannten, wurde leider wieder diese Tour gebucht.

So eine ätzende Musik, die 3/4 der gesamten Tour ausmacht, macht einen aggressiv. Unfassbar, was man den Leuten so anbietet.

Die wenigen Informationen, sind überwiegend so nichts sagend, dass man sich besser bei YouTube Videos anschauen sollte.

Für mich und uns war es das letzte Mal und ich kann wirklich nur davon abraten diese Big Bus Tour zu buchen.

Hätte ich mal bloß ein anderes Unternehmen gewählt. Unglaublich teuer und unglaublich enttäuschend. Busse fahren woanders als auf den Plänen angegeben und man muss andere Unternehmen fragen, um den richtigen Weg zu finden. Überall steht, dass die Busse alle 20-30 Minuten fahren - völliger Schwachsinn. Aus einem Bus ausgestiegen um auf den anderen zu warten - 45 Minuten lang rumgestanden. Dazu nicht die Strecke gefahren, die angegeben ist und nur im Kreis gedreht. Die Kopfhörer, die man bekommt funktionieren zwar gut, allerdings hört man mehr gedüdelte Musik als Informationen. Dazu war die Musik immer zu laut und die Informationen zu leise. Kann ich nicht weiterempfehlen.

We planned the trip quite well; we had about 4 hours which should be ample of time for the blue route (should take 3h35m). It was raining a bit, making it close to impossible to see out (a bit of AC might have solved it). We relocated to the top floor. The information and the sights were great for about 30 minutes. Then the bus stopped. It didn't move at all for about an hour. Several times the bus driver said we would start again in 10-15 minutes. When the bus was finally ready to go we were told the bus wouldn't take the full tour, and that we had to change to a different bus to continue. We therefore got off at the designated spot and waited. We had been told the next bus would come in a couple of minutes; but after waiting for 30 min in the rain we gave up.

The communication skills of the bus driver were sub-par and it simply felt like we've been scammed by Big Bus. (It probably wasn't a scam, and I've had good experiences of them in the past; but partaking in this tour was the biggest regret during the entire trip).

Shocking driver decided to overtake another vehicle on wrong side of road through a set of traffic lights almost having a head on crash. Terrible response from customer service who just sent a generic ‘we’ll look into it, safety is our priority, we value blah blah blah’ and closed the case!

À fuire quasiment pas de bus qui circulent donc quand il y en a un qui passe il est blindé
Le chauffeur ne marque pas les arrêts et est hyper désagréable car ne répond pas à vos questions (bus de LXI2AZL de 17h13 ne s est pas arrêté à plein d arrêt et quand je lui ai juste dis « excuse me » pour lui demandé où il allait s arrêter il m a répondu sèchement « driving driving » une honte
Nous avons opté pour cette activité et nous les avions utilisé 2 fois sur 2 jours et pour environ 20min de trajet après les avoir attendu les 2 fois entre 30/40 min je déconseille fortement cette activité qui est sans intérêt et vous fait du temps

Miserable experience, started at Victoria, took 45 mins to do 5 stops, each requiring extended wait for passengers.
Slow, uninteresting, with the commentary absolute drivel.
Decided much better value to get a taxi to do a personalised mini-tour for half the price!

Fuad was really helpful and the tour was really smooth

Fuad was the most supreme part of the tour, such a great guy. We enjoyed the tour

Wonderful Christmas Lights bus tour which doubled up as a great sightseeing trip of the main London sights. Charlotte the tour guide and Rob the bus driver were excellent.

Never again taking the bus tour. Obviously the walking tours boost the review rating, which I wished I realised before buying the tickets for the bus! After being stuck in London traffic (which we appreciate, we're in London!!!) but we seemed to pass a couple of the places twice! But then to everyone's dismay, the drive turns off the engine, grabs his backpack and gets off!!!! We sat on the bus for almost 20 mins, waiting for a new driver. Guessing his shift was over!!! The routes are only one direction, so we were stuck on the bus. A lot of unhappy passengers. 3 1/2 hours to cover red and blue route.... Gilligan's boat trip was only meant to be 3hrs!!!! Sadly, there was no point getting off to visit the places we would have liked to because we were afraid we would be stranded due to the time ticking over and buses finishing.
The commentary would have been good if it was in sync with the travel. You would pass a landmark wondering what it was only to be told about about it minutes later or the commentary would be talking about a landmark and you would be spinning your head to find it, only to see a landmark that could have been what they were talking about. A very disappointing experience.

The owner seriously needs to make sure his staff are doing their job. Kabil who works on the Westminster bridge. London eye end. RUDE. ARROGANT. SHOVED A LEAFLET IN MY HAND. There was a protest which I k ow can't be helped, KABIL stood there and said nothing. Left a crowd of us waiting. He was stood with a fellow colleague chatting with other bus reps from different companies. We asked for help for him to blank us and it was rep from top view bus company who gave the the info that we had to go to Buckingham Palace to get the bus. We had limited time to enjoy our experience due to going home. Our trip was cut short due to this and when we got on it went in a circle. Over again. So upset and disappointed. We bought this trip for my daughters 13th birthday. We are so disappointed.

Men geeft aan dat de bus om de 20 tot 30 min rijdt. We hebben steeds ruim een uur moeten wachten. Nadat er dan eindelijk een bus kwam moesten we staan! Dan kan je natuurlijk niks zien. We hadden een kaartje voor 48uur want dan hadden we ook een tour met gids bij het kasteel. De gids kwam niet opdagen en vervolgens gaf deze organisatie aan dat dat ons probleem was. Schandalig.

Overpriced & Underwhelming – Don’t Waste Your Money

We were really disappointed with Open Top Buses New York. We paid $60 per adult (2x) and $55 for our child (1) — a total of $185 USD — and honestly, it was a complete waste of money.

Unlike other cities, such as Philadelphia where the same company had actual guides giving interesting history and facts, in New York it was just a dull recorded voice. It offered almost no real knowledge or insight, which made the whole experience feel cheap and uninformative. For the price, I expected much more.

On top of that, the staff were very pushy. Everywhere you went, even as you were about to line up, employees kept asking if you wanted to buy tickets. It was constant and annoying.

The schedule was also misleading. They advertise buses every 20 minutes, but when one finally arrived, we were forced to sit there for another 20 minutes until it filled up before leaving Times Square. That’s not what we paid for.

Overall, this was overpriced, poorly managed, and not worth the hype. $185 USD could have been far better spent elsewhere. Next time, we’ll just take the train.