Bigshotgames レビュー 31

Will make you upload an ID, a selfie, and a utility bill for EVERY SINGLE REDEMPTION and then will still take 2-4 weeks to pay out! Do not play here!

WOW all the post are so mean about this casino .. Customer survive was very nice and answered any questions I have with VERY FAST replies .. You all should understand 1rst time Redemption always take a lil time .. I won 500 on a buy in of 34 SC . I redeemed 100 for first and 400 on the second Redemption . On the 13th of April . U am waiting on my Redemption now .. BUT I will not get on a public web page and say some ugly things to try to speed up the process. You get more from Sugar than spice you all! BE KIND TO everyone everywhere .. YOU never know what someone may be going through .. WOW I am just blown AWAY .. Make sure all of your info is correct , if support emails you then answer their questions . If they need more info . Give it to them . Make their job easier PAYING YOU ! lol. Just uncalled for you all!

Thanks!
Frankie Tedder!

First name: daniel

Last name: Hendel

Email: danielph***@gmail.com

Phone: 61258****1

Zip: 55358

Editcomplaint details
Description of complaint:
They play pirate and hold redemptions after the first. Other reviews share this same claim. The first redemption was done in less that 24 hours and this included KYC verifications. After a week of being told "they are working on it" and "It will be soon" I did some research and It looks like many other people have problems getting redemptions released to them in events almost up to a month or not at all. my first and only successful redemption was sent last month and it was issued and on my debit card within 1 or 2 days. I played 2 weeks later and They only tell me "please be patient" and "there's nothing we (customer service) can do. My $200 redemption has been sittting in "commited" state for 12 days and the doesn't count the 3 day they left it sitting unaccepted.

Awful when it comes to redemption. Their customer service told me it takes 2-3 business days to payout. It's been more than 10 business days. When I reach out for answers I'm told "there's a high volume of redemptions at this time, be patient, and I'll get an email when it's done." They refuse to give me a straight answer or date on when I'll receive it.

Nightmare trying to get a redemption

Absolutely hard to get your redemption it takes way to long waiting on my second redemption and it’s taking even longer this is uncalled for it’s going on two weeks still waiting with the same response be patient? I think I’ve been pretty patient other casinos pay with in 24 hour two weeks is very unacceptable if you win here do not count on it coming in a timely manner be prepared to get a run around and wait two weeks or longer with the same response.

Nice selection of games, but bonus rounds don’t happen & wins are smaller compared to other platforms. It’s a NO for me

Getting pretty much the same run around as a lot of others about a redemption that has been pending now for the better part of a week. My account is fully verified, they're just not wanting to pay up. Which if that's truly the case, fine, but shining me on just for sport, that's ate up.

So far I am very pleased with these guys. They emailed me right back when I had questions. They were able to answer any questions I had without issue, and I'm currently waiting on my redemption. I'll do an update to this review whenever I receive my winnings, but as for now I've had a 5 ⭐️ experience with them....

*Update!*
I received my winnings today! I only waited 2 days after providing them with the KYC documentation necessary for payout. My overall experience remains a 5 ⭐️!

I play alot of online slots with tons of different providers. Big shot has decent games with good purchase packages. I think I spent around 20 and cashed out for 100. Saw their trustpilot afterwards and was immediately hesitant. I have been waiting for this 100 dollars since. It's been over a month and their customer support sucks. It'll tell you your up next to speak to an agent only to maybe get a response 9 hours later. And they have no idea what I'm talking about. Tried telling me I haven't been verified when I've been verified 4 times. The last 3 attempts to figure out the status of my redemption has ended with them telling me due to high traffic it's taking them longer than normal and to have patience. It's been over a month. Anyways, they've been a nightmare and I'm losing faith that I'll ever receive the measly 100.(which was all I was allowed to redeem anyways) If I get it I'll update, but I don't think anyone wants to risk their winnings being put in limbo like this. Edit, Just recieved the 100 dollar redemption. it was frustrating and it took a month and a half

Ok I was definitely skeptical about this site because of all the negative reviews, but one thing about me is I like to be the judge of things myself so I decided to give them a shot. First off, u get some gold coins and 2 sc on signing up. I managed to come up very quickly off the 2 and even got up to 300! I decided to try and cash out to see if the reviews were true. you can only cash out $100 a day not a big deal for me. The verification process was very easy, I did get an email asking for an additional document to verify me. I sent a bank statement. It was all very easy. I believe from the time I put in my redemption to receiving it today, it was 5 days, and I put my redemption in early AM hours. Way faster than Chumba, I waited almost 2 weeks from them and NEVER went back to them after that! Anyways, most sites take awhile when you wait to be verified. And then any redemption after that is faster, so I understand that. Customer service was very quick to respond and were polite and handled things professionally. And the best part I didn't have to make a deposit to get my wins! No money in at all, yet! I will definitely be spending my $ with them. THANKS SO MUCH BIG SHOT GAMES! I hope everyone that decides to give them a shot LANDS A BIG WIN! I sure did, can't complain about free $!

So my updated review! I had always given them 4 stars because they are unfairly reviewed. If they pay you, they should get a good review, no matter how long it takes. But anyway I put in for my review on the 7th of March and it is already in my account!!! So all the ones saying it's not legit is wrong wrong wrong!!! Make sure you get a PDF of your statement to send that's all. They need that! And be patient. It clearly states it takes up to 10 days so just please all of you fix your reviews and if you're hesitant to try them! Don't be! Sure they take longer but at least you know theyre keeping you safe by verifying your the person you say you are! That should AND DOES COUNT FOR SOMETHING!!! YOU GUYS ARE AMAZING! KEEP UP THE GREAT WORK BUT please do try and quicken the redemption time just so more will be apt to use you guys. I personally will still be using you! Thanks for all that you do! And this review is 100% mine and I have proof of them paying I would add if they'd let me!!!

I thought hey everybody’s saying bad things about the casino but tried it out anyways ended up winning a small little $100 dollars went to redeem email says 24-72 hours but customer support says 4 businesses days. If I do get my money I won’t ever play here again. I don’t like how when you log in it’s like they are basically hassling you to cancel your redemption. Every time I sign in it says you can’t add money because you have a pending redemption but you can always cancel it. I don’t like that support is rude won’t ever play here again!!!!

Do not play here, do not deposit. Over a week since my redemption, said it would be soon & keep getting a run a long and saying it will be soon but day and day again still no redemption.

I requested to redeem the $2,150 I won. You can only redeem $1,000 at a time. It took 2 days for them to email letting me know the information I sent to verify my account needed to be in PDF format. I sent it AGAIN. It took another 2 days to inform me they want me a picture of the front and back of the debit card I used to purchase a package. Keep in mind they did not need this information when they took the money from this debit card and I was not redeeming to the debit card I was redeeming to my bank account. I informed them that I used a cash app card and it's virtual. I sent screenshots proving it was a cash app card it had my name on it and it was virtual. I received several emails saying I needed to provide that information. I replied to all of them with the same information it is a virtual card I cannot take a picture of the front and back but I have sent you screenshots of the virtual card. Customer service started to reply with these really snotty rude incredibly demeaning emails. Though I'm explaining to them that this is something I can't do they were replying with "here's a helpful hint when you're repeatedly asked the same thing over and over that means we need the info we are asking for" " Autumn as per our previous emails we are requesting pictures of the card number....." " Why are you still emailing without sending the correct information, we asked for" and so on and so on this went on repeatedly for 3 days. I had to find a another way to contact customer service get a hold of a supervisor explain to a supervisor what was happening with the virtual card and that's not the card I'm redeeming on so you don't even need that card and why are you see your customer service rude. The reply I got was, " Autumn we are waiting for a response from our kyc team, so until we get that there's nothing we can do for you" the next day when I had no reply to that email I again had to take a different route reaching out at that point they decided they needed a financial statement from my cash app account. However this is how it was worded. " If it even really is a virtual card through cash app" I wish trust pilot would let you post screenshots because the messages I received from this customer service was astounding it literally left me speechless numerous times I cannot believe the unnecessary attitude the rude Ness and complete unprofessionalism from numerous customer service agents this wasn't just one person. I finally received confirmation that my redemption had been approved and it would take 48 to 72 hours for the funds to reach my bank account. That was Monday morning it's now Wednesday night I still have not received my redemption. I've played in several online casino never ever have I been treated or talked to the way big shot games customer service spoke and replied to me. And they all say it will take 24 to 72hrs for funds to be available after the redemption is approved I don't ever recall waiting longer than 24 hours. And since I have to go through this nightmare two more times to redeem my full winnings it's literally going to take about two and a half weeks to receive the money that I won. I will not give this platform another penny I will never return to this platform I do not recommend stay far away from Big shot games. Whoever is training these customer service Bullies needs to be trained in customer service

as I'm reading the reviews there's definitely a trend in bad behavior and poor and rude customer service. I am still trying to redeem 600 I made my first purchase almost 2 weeks ago and won it's been hell trying to get my winnings I too got the email saing I needed more verification but I was fully verified by there kyc app I useca virtual card so I dont have to put my physical card online I seht screevshots they want a bank statement since the purchase is recent. the statement hasn't generated yet so I sent a screenshot of the purchase they won't accept either and there chat people are rude enail is ignoring meuuggh this too much

I just want to share my experience with this site. So I signed up on this site like two days ago. They provide 2SC for signing up. I was able to turn the 2SC into 100SC, so of course I redeemed. I did the kyc and it was verified. So I used my Mastercard to receive the redemption but I got an email from support telling me that I had to use a Visa card and that I need to verify my proof of address and provide a copy of the card used for purchase on their site. Kyc is the proof of address and I had never made any purchase. So I provided my light bill and proof of my Visa card. Today they emailed me again saying that they want proof of the Mastercard that was never used on their site. I’m still going backs and forth with them about this. So I’m just giving the heads up to others not to play here because it’s evident that they are delaying my redemption because I won from the sign up bonus. Please avoid BigShot Games!!

Good choice of games got my redemption fast after I sent my info for my KYC I Recommend

I had a very strong playing experience initially, but the redemption and verification system has been completely inaccessible for over 100 hours.

Clicking the redeem/verification flow consistently fails:
• Blank page or empty file download on mobile
• HTTP 500 server error on desktop
• Same result across multiple browsers (Safari, Chrome, Firefox)
• Same result across multiple devices (iPhone and laptop)

I went as far as:
• Clearing all cookies and browser data
• Resetting phone settings
• Confirming my IP/network with my cellular provider
• Testing both mobile and desktop environments

Nothing works because the issue is clearly server-side. The verification endpoint fails before a user can even begin the process, so no redemption amount can be entered and no verification can be completed.

Support does respond, but only to acknowledge it’s a technical issue. After more than four days, there is still no resolution and no ETA provided.

This may be a new platform with growing pains, but a redemption/verification system being unavailable for this long is unacceptable. I’m posting this so other users are aware of the current state of the platform.

I will update this review if and when the issue is resolved

Edit was never resolved and I just self excludes permanently to avoid ever using this site again

Terrible website. Deposited $10 to test out and none of the games would load . Support told me to “try again later in the day” Then I went and read reviews on the website so I asked them to delete my account . They asked why and I said because of reviews I read . All they said was my account was deleted and “take care”. Don’t play here .