Bigstock レビュー 17

I did not cancel properly within the free trial period and they refunded me in full even though technically it was my fault. I have not got the refund yet so maybe this is premature. But they said they have done it. So thankyou.

Bigstock als Anhängsel von Shutterstock hat offenbar die Zeichen der Zeit und die Bedeutung von kI generierttem Material nicht erkannt und hält an überkommenem Geschäftsgebaren fest. Für Contributoren/Anbieter, die das BigStock-Portfolio um KI-Inhalte erweitern möchten, ist diese Stock Agentur völlig uninteressant. Dort werden KI-generierte Inhalte, anders als z.B. bei Adobe Stock, sofort geblockt. Damit schaufelt sich die Agentur ihr eigenes Grab.

If I could leave zero stars I would! Bigstock Photos are an absolutely scam. I signed up for a free trial and cancelled the trial immediately because I realised it wasn’t a product I needed.

They continued to take $79 out of my account for 3 months before I realised. I can’t log back into to my account in order to review the membership. I’ve emailed the company 3 times with no response. Now I plan on leaving reviews on every forum in an attempt to get a response and rectification from them.

No experience

I still haven’t received my package threw this company and they took my money and delivered my package to another state

Fairly pointless agency. As a contributor the AI approver rejects pretty much everything with a little artistry applied. Not worth bothering with.

I try to register for free trail , after I ad my bank details they log me out and I never could log back in to cancel my trail! after contacting customer service they told me they never register me and it would be illegal if they took my bank account details, after 2-3 days they took £70 of my bank! I never use the site and now trying to contact them again.

Like others here I cancelled my subscription, didn't receive a confirmation message, but on screen it said it was cancelled, I later found out that they were still charging me, when I raised the issue with them they told me it was in the terms and conditions that they do not refund and that there was no proof that I had cancelled. They still didn't send out any confirmation of cancellation. I'd asked them to remove my payment details to which they didn't respond. They gave me extra credit to use in future but from the experience I'm staying well away from them, I'll use a different stock supplier in future, and check here first. All this happened June 2020, I just came across the email I sent them so thought I'd have a look here.

Is like an unmanned ghost ship, over years sailing in the stock photos sea.

No one in office, No support, few sales ... LoL
Iam contributor...................
-Is anybody here? (Only Echo reply )

Awful company! pretty sure its scam

Beware of Company! The services was decent when I used it. I cancelled my subscription in April 2020. It's Dec 2020 and they have charged my credit card every month and are refusing to give a refund and offered a future credit. They have committed theft.

Be aware of this company. Same experience that other people has already told: We cancelled our annual subscription 2-3 weeks in advanced, and they still charge us the annual fee. Their support team didn't verify anything, they just told you they cannot make refunds... But they didn't verify that the subscription was already cancelled. A complete scam!!!

bad company of shutterstock, Stay away, it costs you money and is completely useless.

I have my portfolio there for 5 years, not many sales but earnings per photo stay the same

Oh Big Stock. You've screwed me over, just like you did so many other people here. I sincerely hope that the money you steal from customers at least go to the photographers and artists.

To compare you to, say, Adobe:
I signed up for a free Spark Post trial right when I signed up with you for the same. I managed to cancel my Adobe subscription today, within a minute of setting out to do so, and wasn't charged. The free trial conditions are the same, except for the fact that they honour their agreement, and you didn't.
I've set up a dispute via Monzo, the card associated with this account. I expect a refund within 7-8 days.

In some similar reviews' responses, I saw that you quoted some small print BS that's apparently beneath the "Start Downloading" button about credit cards being charged 3 days before your renewal date. Firstly, where is this elusive info that none of us saw? The info that you focus on propagating is "Cancel any time". Secondly, if, in fact, you did place that info at 8px somewhere on your site, then the "1 week free trial" isn't quite a week, is it? It's more like a "4 day free trial, and you can download 3 days still after canceling".

I hope you're proud. Amazing that so many people experience the same thing, but all you can say is you'd "clarify" things, not fix them. $79 is a LOT of money for some people, especially the ones who sign up for free trials - they usually need that money.

Just to repeat my direct messages to you: I did try to cancel since yesterday, but the site bugged out on me.

My friend once signed up to use Big Stock Photo but he didn't have a credit card, so he used mine. He recommended I try it. I then filled in my information to try the 7 day free trial but it said I had used the trial before. I presumed this was because my credit card had been used by my friend. I therefore entered in my information again with a new credit card. I then got charged $79 without the free trial. So, I then emailed their customer service. The customer service then replied with this:

"Since you were already enrolled in a free trial, a second trial could not be utilized. If a user tries to enroll in a second free trial, the trial check-out page will state that we only provide 1 free trial per customer and will be charged for a paid plan if they continue. Before you proceed to sign up, the page specifies what plan you are getting. A copy of this page is attached for your review. Since you completed the purchase, this subscription was added to the account.
Under our Terms of Service subscription plans are non-refundable so we are unable to issue a refund for this agreed to month of subscription time. The auto-billing has been cancelled though so that when it ends on February 11, 2020 at 1:38:14 AM EST your plan will simply end and not renew."

So even after I explained and asked for a refund they refused. This is extremely unreasonable. I haven't used their service at all yet, but they charged $79. When you sign up the page changed so little that it is not noticeable that the small writing has changed - so you cannot notice it. I canceled IMMEDIATELY and emailed then IMMEDIATELY to rectify the situation. If this is how BigStockPhoto.com runs their business then you should definitely STAY AWAY because they obviously try to trick their customers and then keep your money. I will now have to go to my credit card company to cancel the payment and show them the screen shots that say 7 DAY FREE TRIAL. If BigStockPhoto do not want to do the right thing for their customers then I have no choice but to leave this review wherever I can to teach people about their deceitful practices.

A reasonable to good selection of photographs and the offer of a free trial is great. Unfortunately, though I cancelled my subscription in plenty of time, they still billed me for the first month. I contacted Bigstock to question this and they have ignored my contact. A rather disappointing experience and I would certainly not recommend this company to anyone.