Big Van World レビュー 

Big Van World からの回答

2025年4月23日

Thank you so much for the fantastic review! We’re glad you had a great experience from start to finish, and that the communication was smooth and clear throughout — that’s exactly what we aim for. We look forward to welcoming you back when the time comes!
Thanks again for choosing BVW,
The Big Van World Team 🚐🌍

Big Van World からの回答

2025年4月23日

Thank you for the great review, Peter! We’re really pleased to hear you were happy with the service and found a van you liked at a good price. That’s exactly what we aim for.

Wishing you many smooth miles ahead, and if you ever need anything else, we’re always here to help!

Thanks again,
The Big Van World team 🚐🌍

Big Van World からの回答

2025年4月23日

Thank you for the lovely review! We’re so pleased to hear you’re happy with your green Sprinter — we thought it was a great choice of paint colour!

Wishing you all the best with your new van, and if you ever need anything else (or just fancy another coffee), you know where we are.

Thank you,
The Big Van World team 💚

Big Van World からの回答

2025年4月23日

Thank you for your feedback, Marianne. We really appreciate you taking the time to share your experience. Friendliness, honesty, and being helpful and accommodating are exactly what we aim for with every customer, so it’s great to hear that came across.
We hope to help you again in the future. Thanks you for choosing Big Van World! 🚐✨

Big Van World からの回答

2025年3月14日

Thank you for your review, Rama! We're thrilled to hear that Mike made the process smooth and that you were able to collect your Sprinter the very next day! ⏳⚡ We always strive for speedy handovers while ensuring a hassle-free experience. Enjoy your new van, and if you ever need anything, we're here to help! 👍🚐 Thanks again, the Big Van World team.

Big Van World からの回答

2025年3月14日

Thank you for your feedback, Alba. We're pleased that Mike provided you with great service while buying your new van. Enjoy and if you ever need anything, we're always here to help! 😊 The Big Van World team.

Big Van World からの回答

2025年3月10日

Thank you for your continued trust in Big Van World, Darren 😀! We appreciate your recommendation and are delighted to have helped you with your second van purchase. If you ever need anything in the future, we’re always here to help 🌟

Big Van World からの回答

2025年3月14日

Dear Mr. Harrison,

We’re sorry to hear that you were unhappy with your experience and would like to clarify the situation.

The delay in collecting your vehicle was due to a part being on order from the manufacturer. While we understand this was frustrating, it was unfortunately beyond our control. Throughout this time, we kept you informed and did everything possible to assist you.

To help resolve the situation, we also offered you an alternative vehicle that was available immediately at a £1,000 lower price, which you chose to decline. We refunded your money.

We take the safety and well-being of our staff very seriously and do not tolerate threatening behaviour.

Providing excellent customer service is always our priority, and we regret that this situation did not meet your expectations. Should you wish to discuss this further, please don’t hesitate to contact us directly.

The Big Van World team

Big Van World からの回答

2025年3月10日

Thank you for your kind words! We're so pleased to hear that you had a great experience with our team and enjoyed the atmosphere. Your recommendation means a lot! If you ever need anything in the future, we’ll be more than happy to help. Best regards, Big Van World 🚐✨

Big Van World からの回答

2025年3月10日

Thank you for your feedback, Paul! We're thrilled to hear that you love your new DAF and that William provided great service. Enjoy your new vehicle, and if you ever need anything, we’re here to help! Thanks, the Big Van World team 🚛🎉

Big Van World からの回答

2025年3月6日

Dear Mr Zorlu,
We’re sorry to hear that you feel this way about your experience with us. However, we’d like to clarify a few key points to ensure an accurate representation of the situation.

Firstly, we encourage potential customers to see all other reviews mentioning Tasmin, as they reflect her professionalism, honesty, and dedication to excellent customer service.

Regarding your concerns:
• The "rear bumper" you mentioned was actually the number plate board, which had been temporarily secured after the removal of the box at your request. This was done to ensure it could be safely driven to the bodybuilder for the recovery back to be fitted.
• The air leak you referred to was a minor issue from a pipe, which we replaced immediately while you waited. The number plate board was not designed to be pulled, and that caused it to come loose, which we then secured again.
• We offered a £150 discount (gesture of goodwill) and even proposed to repair the air leak at our cost once the body was fitted.
• You did have the opportunity to raise complaints—and in fact, you did so to Tasmin, the General Manager, and the Director. We take all feedback seriously and were open to resolving any concerns.
• Unfortunately, your physically aggressive behaviour was noted by multiple staff members, including those in other departments who were not even involved in the discussion. Other customers have also made reference to the behaviour they witnessed.

Finally, the vehicle purchased was a 6-year-old lorry with 308,000 km on the clock, which had been fully prepped with a six-weekly check at our HGV site before collection.

We take pride in our transparency and high customer satisfaction, as reflected in numerous positive reviews. We regret that your experience did not meet expectations, but we stand by the fairness and professionalism of our team throughout the process. While we are always open to resolving concerns professionally, we have a zero-tolerance policy for physical aggression toward our staff. Under no circumstances will we allow intimidation or hostility in our workplace.

Best regards,

Big Van World Team

Big Van World からの回答

2025年2月25日

Thank you, Chris! We’re so pleased to hear that Tasmin went above and beyond for you. Providing great service is what we strive for, and we truly appreciate your high recommendation. We look forward to helping you again in the future! 🚐

Big Van World からの回答

2025年2月18日

Thank you for sharing your experience, Jessica! We’re really pleased to hear that our Big Van World team were able to provide you with an efficient and helpful service from the start. It is great to hear your kind words about our Sales Manager Tasmin & how she went the extra mile to provide support with your finance company. Your recommendation means a lot 😃✨

Big Van World からの回答

2025年2月18日

Thank you for the five star review, John! Your recommendation means a lot to us and we’re here whenever you need us in the future! Thanks again, the Big Van World team 🌟

Big Van World からの回答

2025年2月18日

Thank you for the review, Jake! We’re thrilled to hear you recognised our friendly, no-pressure approach to customer service. It’s always our goal to make you feel comfortable and well-informed, and your kind words truly reinforce that we’re on the right track. We appreciate your recommendation and look forward to helping you again in the future!

Big Van World からの回答

2025年2月5日

Thank you for your review, George. We are so pleased you had a great experience here at Big Van World. If there is anything else we can help with, we are a phone call away! Thank you 😀

Big Van World からの回答

2025年2月5日

Thank you so much, Mr. and Mrs. Gwinnett, for taking the time to share your wonderful experience! We’re thrilled to hear that Simon, the team, and our director Michael were able to provide you with first-class service from start to finish. It was a pleasure helping you find the perfect Transit Custom, and we’re delighted that you’re loving your new van. Thanks again for choosing Big Van World – safe travels and enjoy every mile! Come back and see us soon!

Big Van World からの回答

2025年2月5日 に更新

Thank you so much for your wonderful review! We’re thrilled that your husband is loving his new Honda CRF 450r and that our team made everything so smooth! It’s especially great to hear how our part exchange process helped you get an amazing deal. We always strive to offer the best value for your trade-in, and it’s fantastic to know that it made a difference for you. Your recommendation means a lot to us. Thanks again for choosing Big Van World, and we wish you many exciting rides ahead!

Big Van World からの回答

2025年2月5日

Firstly, thank you so much for your loyalty, that means an awful lot to us! And secondly, thank you for taking the time to leave a review and share your experience. We're thrilled to know that each visit leaves you with a smile and a smooth changeover experience. We’re proud to have earned your trust time and time again and look forward to welcoming you back for many more smooth px deals ahead. A big thank you from the team at Big Van World.

Big Van World からの回答

2025年2月5日

Thank you so much for sharing your experience! We're thrilled to hear that Tasmin made every step of your purchase smooth and enjoyable. Her friendly, helpful approach is exactly what we strive for at Big Van World, and we’re so proud to have her as a part of our team. Your kind words mean a lot to us—thank you for recommending both Tasmin and our company. We look forward to helping you again soon!