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Biscuiteers レビュヌ 9,199

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TrustScore 5段階評䟡の4.5

4.4

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5぀星のうち5の評䟡

Wonderful class taught by AgnÚse who explained everything clearly and took us step-by-step through all the processes involved in creating beautiful biscuits. Everyone was so welcoming and we enjoyed d... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

I received this as a gift. It was my first exposure to the Biscuiteers. The beautiful box promised a treasure inside. The biscuit was so pretty and personalised that I felt I didnt want to eat it but... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Beautifully shaped and iced biscuits!! Sent as gifts and absolutely loved!! Now ordering again for someone else. Highly recommend this company, presented beautifully in tin biscuit trays or boxed, ver... もっず芋る

5぀星のうち5の評䟡

I made my first on line purchase with you last week and was so impressed with both speed of service and the iced gift itself . The recipient said that she was absolutely blown away by the personalised... もっず芋る

䌁業情報

  1. ギフト ショップ
  2. パン屋
  3. ケヌキ屋
  4. チョコレヌト職人

圓該䌁業による蚘述

Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.

Biscuit Happiness Guaranteed

圓該䌁業による蚘述

We're here to help
Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

9199件のレビュヌ

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5぀星のうち5の評䟡

Absolutely brilliant value and good use


Absolutely brilliant value and good use of my rewards for a premium product thankyou

2026幎3月21日
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Pam​,

Thank you for leaving us a review about your experience with us!

Thank you so much for your kind words! 

We're so pleased you were able to make the most of your rewards and enjoy one of our premium products. 

It’s great to hear you felt it was brilliant value – that means a lot to us!

Best Wishes, 
The Biscuiteers Team X

5぀星のうち5の評䟡

Excellent service 


Put in a request and it was dealt with quickly and professionally

Many thanks

2026幎3月20日
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Nicola​,

Thank you for leaving us a review about your experience with us!

We're so glad to hear this!

We’re really pleased we could get your request sorted for you quickly.

Best Wishes, 
The Biscuiteers Team X

5぀星のうち5の評䟡

Delivered quickly and the recipient


Delivered quickly and the recipient loved the biscuits. She said they were delicious too!

2026幎3月20日
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Amber​,

Thank you for leaving us a review about your experience with us!

I’m so pleased to hear the biscuits arrived quickly and that they were enjoyed—this is exactly what we hope for. 

Thanks again for taking the time to share your feedback!

Best Wishes, 
The Biscuiteers Team X

5぀星のうち1の評䟡

I should have read all the negative


I should have read all the negative reviews prior to ordering. Mother’s Day gift (purchased after email marketing re ‘Mother’s Day delivery by Sunday’). The delivery was only first attempted to be delivered on Tuesday 17th (2 days late). So do not order for gift occasions such as Mother’s Day or Birthdays where the date actually matters. Customer ‘service’ do not reply and it’s simply not good enough repeatedly blaming the delivery partner you as a company chose, own the customer experience.

2026幎3月17日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Duncan,

Thank you for reaching out to us here at the Biscuiteers, I hope you are well!

I’m really sorry to hear how disappointing this experience was, especially as it was for an important occasion.

I can see that our customer service team has been in touch with you directly to resolve this, but I do want to reiterate our apologies for the delay you experienced.

While delivery is handled by Royal Mail once parcels leave us, we fully understand how frustrating it is when something doesn’t arrive on time, particularly for date-specific gifts. We are continually reviewing our delivery options, including guaranteed weekend services.

Your feedback is really important to us and will be shared internally as we look to improve both our service and overall customer experience.

If there is anything further that I can do for you, please don't hesitate to get back in touch!

Best Wishes, 
The Biscuiteers Team X

5぀星のうち2の評䟡

Mother’s Day gift arrived after Mother’s Day


I ordered a Mother’s Day biscuit gift from Biscuiteers on 5 March, selecting Mother’s Day delivery and paying £4.95 for postage.

Unfortunately the parcel did not arrive until Monday 16 March, the day after Mother’s Day. Royal Mail tracking shows it was dispatched at 18:18 on Friday 13 March from Croydon, which meant it entered the network very late for a weekend delivery to Inverness.

In my view that dispatch timing made a late delivery fairly predictable. I had ordered over a week in advance, so there was ample time for the item to have been sent earlier in the week, which would have made delivery before the occasion much more likely.

Customer service were polite and responsive, but they maintained that because the standard Royal Mail service is not guaranteed, they would not refund the £4.95 postage, even though the gift arrived after the event it was purchased for.

The biscuits themselves are lovely, but when you are buying an occasion-specific gift, delivery timing matters. The experience left me disappointed, particularly as this was my first time ordering from the company.

Update following Biscuiteers’ reply:

Biscuiteers have since explained that orders are typically dispatched late in the day before the requested delivery date, and in this case via a Tracked 24/48 service. However, this just reinforces my concern — dispatching at that time, using a non-guaranteed service, creates a clear risk of missing time-sensitive deliveries, particularly for locations such as Inverness. In my view, if specific dates are offered at checkout for occasions like Mother’s Day, the dispatch timing and delivery method should be aligned with achieving that outcome.

2026幎3月16日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Mairi,

Thank you for reaching out to us here at the Biscuiteers, I hope you are well!

I’m really sorry to hear how disappointing this experience was, especially as it was your first order and intended for such an important occasion.

To provide a bit more context, our orders are typically collected by Royal Mail at around 5:30pm the day before the requested delivery date and sent via their Tracked 24 service. This service delivers around 95% of parcels the next working day, with the remaining 5% arriving the following day. Because of this, we’re unfortunately unable to guarantee specific delivery dates.

Having looked into your order, I can see that it was actually dispatched earlier than our usual process using a Tracked 48 service. This meant it entered the network ahead of schedule for UK delivery. Unfortunately, it then experienced a delay in transit with Royal Mail and fell into that small percentage of items delivered a day later than expected.

While I completely understand your concerns around timing, the delivery was made within the advised delivery window outlined at checkout. That said, I am very sorry that it missed the occasion it was intended for, as I appreciate how important that timing is.

Thank you for your feedback — it’s really valuable and will be shared internally as we continue to review both our processes and how we communicate delivery expectations.

If there is anything further that I can do for you, please don't hesitate to get back in touch!

Best Wishes,
The Biscuiteers Team X

5぀星のうち1の評䟡

Don’t believe the delivery date

Placed my order on friday13th at 0934 hrs for delivery on Saturday14th for my friend coming out if hospital. This is Monday16th and still not delivered - had to ask her if she’d received anything in the post - which ruined the surprise. I’ve email twice and no reply yet - how disappointing and they had the cheek to send me an email with a discount code - I dont think I’ll be using that thank you

2026幎3月16日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Janice, 

We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.

After reviewing your order, we found that the product placed was an item from our café menu which should not have been available to order through the app, as café menu items are not products that we are able to ship to customers. 

We completely understand how confusing and disappointing this must have been, particularly as the order was intended as a thoughtful surprise for a friend coming out of hospital.

As soon as this was identified, the issue was raised with our Ecommerce team so they can investigate why the item appeared as available in the app and ensure this is corrected to prevent the same situation happening again.

We’re very sorry for the upset and frustration this experience caused.

Best Wishes, 
The Biscuiteers Team X

5぀星のうち2の評䟡

Website error became my problem ‘sorry nothing we can do’

After several great experiences, I was met with poor service following a website error. After adding a discount code the delivery address was amended without any acknowledgment.

Minutes after the order was placed I contacted the company, who didn’t respond until after the order was despatched and all I got was - sorry too late. No aknowledgement of the error or even offer to investigate.

Won’t be coming back.

2026幎3月13日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Aliki, 

We’re sorry to hear that you were disappointed with your experience.

When placing an order on our website, we do advise customers to check all details carefully during checkout, including the delivery address, before completing payment. The order is processed using the information entered at that stage.

Unfortunately, once an order has been dispatched we’re no longer able to amend the delivery details. As your order had already left us by the time we were able to review your message, we weren’t able to make any changes on this occasion.

We’re sorry for the frustration this caused and appreciate you taking the time to share your feedback.

Best Wishes, 
The Biscuiteers Team X

5぀星のうち2の評䟡

Beautifully Presented Dry, Stale, Disappointing Biscuit

I received this as a gift. It was my first exposure to the Biscuiteers. The beautiful box promised a treasure inside. The biscuit was so pretty and personalised that I felt I didnt want to eat it but my nephew (who gifted it) insisted that I did. And that's where the illusion of the perfect gift ended. I only ate a corner which was dry, and tasted stale - urgh! I wont tell my nephew because I dont want to hurt his feelings but it was a real disappointment.

2026幎3月10日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hey, 

Thank you so much for your feedback, and I’m really sorry to hear that your first experience with our biscuits was disappointing.

This certainly isn’t the standard we aim for, and we’d really appreciate the opportunity to look into this further for you. 

If possible, please could you reach out to our Customer Service team on yum@biscuiteers.com with the product details and the address the order was delivered to so that we can investigate this properly.

We hope to be able to resolve this for you and turn your experience around.

Best Wishes,
The Biscuiteers Team X

5぀星のうち5の評䟡

Biscuit company is very good

2025幎8月29日
Biscuiteers ロゎ

Biscuiteers からの回答

Hi Katie,

Thank you so much for your lovely Review!

We’re absolutely delighted to hear that you had a great experience with Biscuiteers. 

It means a lot to us that you took the time to share your feedback, and we’re so pleased you enjoyed everything.

If there's ever anything more we can do for you, please don't hesitate to contact our team on yum@biscuiteers.com. 

Best Wishes, 
The Biscuiteers Team X

5぀星のうち1の評䟡

Customer service fail

I ordered a gift from Biscuiteers for a friend’s 50th birthday and the experience was extremely disappointing.

Royal Mail attempted delivery on the Monday (her birthday) but my friend wasn’t home. I then received a message from Biscuiteers saying Royal Mail would attempt delivery again the following day, so I asked my friend to make sure she stayed home to receive it. The biscuits never arrived.

The only reason I realised there was an issue was because I checked with my friend and she confirmed nothing had been delivered. I tried calling Biscuiteers but couldn’t get through to anyone, so I emailed them again. They only responded two days later and simply told me to contact Royal Mail myself to arrange redelivery.

For a company positioning itself as a premium gift brand, I expected them to take responsibility for resolving delivery issues with their courier rather than pushing it back onto the customer.

Ironically, the person who finally responded to me had the title “Customer Happiness Manager” — but there was very little effort to actually resolve the issue or help in any meaningful way. I was far from happy with the service.

The gift that was supposed to arrive on Monday finally turned up on Saturday — a delay of five days — by which point the special occasion had long passed. A very poor customer service experience overall.

2026幎3月6日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi there, 

Thanks for taking the time to share your feedback, and we’re very sorry to hear that this experience was disappointing — particularly as the biscuits were intended to mark such a special occasion.

From the Royal Mail tracking on this order, the first delivery attempt on Monday was unfortunately unsuccessful as no one was available to receive the parcel. After this attempt, Royal Mail held the parcel pending a redelivery request. This information is available via the tracking link that is sent automatically once an order has been dispatched.

As Royal Mail requires redelivery instructions directly from the recipient or sender, we’re unfortunately unable to arrange this on a customer’s behalf, as we’re not able to confirm when someone will be available to receive the parcel or which date would be most suitable. For that reason, redelivery requests need to be submitted through the Royal Mail tracking page.

We completely understand how frustrating it must have been for the gift to arrive after the birthday had passed, and we’re sorry that this affected the experience. We do appreciate you sharing your feedback and will ensure it is passed on internally.

Best Wishes, 
The Biscuiteers Team X

5぀星のうち1の評䟡

I should have read the negative reviews


I should have read the negative reviews more closely. Yes, Biscuiteers will no doubt flag up that I did make an error in the postcode of my order . Apple sometimes picks up and pre-empt your address. I thought I changed it but part of the post postcode remained incorrect
 However the actual address name town and everything was 100% correct. This caused raw mail to not be able to deliver the item that I’ve ordered for my niece’s 21st birthday. This company were less than sympathetic from the outset. It was very difficult to get hold of them their communications were lacking. I have no idea what your actual project would’ve ever been like as I’ve lost my £16 and my niece’s 21st birthday chocolate treats. All in all a complete disaster I’m afraid I won’t be using them again. I’ve used the sponge.com cake card company or many occasions and this one has been brilliant. So I suggest people look elsewhere if you want a reliable gift delivered on time to the correct address. What a shame it could’ve been a great gift. Sadly it was a waste of time and a waste of money.

2026幎3月9日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi there,

Thank you for taking the time to share your feedback. I’m very sorry to hear how disappointing this experience has been, especially as the gift was for your niece’s 21st birthday.

From reviewing the order, it appears the postcode entered at checkout did not match the rest of the delivery address. Unfortunately, when this happens it can prevent Royal Mail from completing delivery, even when other address details are correct.

As the parcel is already in transit with Royal Mail, we’re unable to amend the delivery details at this stage. We are currently waiting for the parcel to either be successfully delivered or returned to us by Royal Mail. As soon as one of these outcomes occurs, we’ll be able to review the situation further and advise on the next steps.

We completely understand how frustrating this must feel when you were hoping to send a special birthday gift, and we will absolutely review the options available once the parcel’s status updates.

Please do be assured, we have not yet closed this on our side as we are committed to ensuring that orders do make it where they're meant to go!

Best wishes,
The Biscuiteers Team

5぀星のうち1の評䟡

Do Not Use This Company

I started my order online, halfway through I remembered I had an account with them so I signed in. The order went through but on the day it was supposed to be delivered, Sat 28th Feb, I received an email from Biscuiteers & Royal Mail saying there was a problem. Biscuiteers’ message said they would respond as soon as possible on an automated email. Digging deeper with Royal Mail it seemed like the Flat number was missing - this must have occurred when I signed in to my account but I know I added it at the start of the order. I thought I had managed to re-arrange the delivery for Tue 2nd March with RM & even got a reference number but nothing was delivered, again! I emailed & called Biscuiteers only to be met with an over cheery message saying at busy times it might take longer than 24 hours & I could email or leave a voice message, I’ve done both quite a few times now. Meanwhile, I tried to track the parcel with RM only to be told it was returning to sender - even though I had updated the address. So, the special birthday delivery was missed, no contact at all from Biscuiteers. I am going to claim a Chargeback from my credit card company. Biscuiteers have really let me & my daughter down but they keep sending me marketing emails & even asked for feedback on my last purchase! I sent feedback twice in the hope it would trigger a response. It feels like they are going out of business & I want a refund. I would not recommend this company.

2026幎3月5日
自発的なレビュヌ
Biscuiteers ロゎ

Biscuiteers からの回答

Hi there,

We're very sorry to read about your experience and the disappointment this has caused, especially as the biscuits were intended for such a special birthday. We completely understand how frustrating this must have been.

Please do be assured that we are not going out of business. Unfortunately, we did experience a temporary staffing issue on our customer service lines earlier this week, which meant some enquiries took longer than usual to reach. We are now back at full operating capacity and working through all outstanding messages as quickly as possible.

If you would be happy to do so, please could you email us at yum@biscuiteers.com quoting your order number, along with a contact phone number and a convenient time to speak. Our Customer Happiness Manager will then give you a call directly so we can talk through what has happened and look at how best to resolve this for you.

We are very sorry again for the disappointment caused and would truly appreciate the opportunity to put things right for you.

If there is anything further that I can do for you, please don't hesitate to get back in touch!

Best Wishes, 
The Biscuiteers Team X

5぀星のうち5の評䟡

Wonderful product

Wonderful product, speedy, efficient delivery

2025幎8月21日
Biscuiteers ロゎ

Biscuiteers からの回答

Hey Carole,

Thank you so much for your kind words!

We're delighted to hear you’re happy with both the biscuits and the speedy delivery. It really does mean a lot to the team here at Biscuiteers.

If there's ever anything further that we can do for you, please don't hesitate to get in touch with our team on Yum@biscuiteers.com.

Best Wishes,
The Biscuiteers Team X

5぀星のうち1の評䟡

The saga continues - no goods no refund

The saga continues. My goods were not delivered on time and consequently not received by the recipient. Biscuiteers continue to respond to my complaint with a repeated AI generated response and not utilise a human being to deal with the issue. Somewhat similar to the daily (sometimes twice daily!) marketing messages you receive. I have now challenged the payment through my bank but it shouldn’t have had to get to this. Terrible service, do not recommend.

2026幎1月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Overpriced gingerbread kit

I purchased the gingerbread house kit for my daughter and I to put together this Christmas. We were genuinely excited – the photo of the finished house looked beautiful.

When we opened the box, though, we were really disappointed. There were nowhere near as many decorative items as shown in the picture. Only one colour of beads, very limited icing, and the instructions were pretty light-touch – basically “look online for inspiration.” Looking online doesn’t magically give you multicoloured sweets.

The end result was a bit of a flop, and for the amount of fiddling involved and the price we paid, it just wasn’t that fun. The tin isn’t particularly reusable either – who really wants a tin that says “DIY Gingerbread House” on it year-round?

For nearly £40, I’d honestly say buy the ingredients yourself and have a giggle doing it from scratch instead.

I did email them to give feedback (hoping they might try to make it right), but was told there’s a photo showing exactly what’s included – so essentially, more fool me.

So make sure you’re happy with the actual contents listed, not just the styled photos of the finished result.

2025幎12月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Biscuiteers are a wonderful company and


Biscuiteers are a wonderful company and the biscuits taste delicious many thanks

2025幎7月11日
Biscuiteers ロゎ

Biscuiteers からの回答

Hey William,

Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed the biscuits and appreciate your kind words.

It really means a lot to us, and we hope to make your next Biscuiteers experience just as sweet!

If there is ever anything more that we can do for you, don't hesitate to contact our team on yum@biscuiteers.com. 

Best Wishes, 
The Biscuiteers Team X

5぀星のうち4の評䟡

Nice biscuit 


A nice biscuit they have a good range they are yummy and make a nice gift and have some fun designs

2025幎8月4日
Biscuiteers ロゎ

Biscuiteers からの回答

Hey Sheelagh,

Thank you so much for your lovely review!

We're delighted to hear you enjoyed the biscuits and the range of designs.

It's wonderful to know they made a fun and tasty gift – that’s exactly what we hope for with every box we send.

If there's anything further we can do to help, please do reach out to our team on Yum@biscuiteers.com.

Best Wishes,
The Biscuiteers Team X

5぀星のうち1の評䟡

Horrible

I know these biscuits had had good reviews from others but I can’t agree. They tasted horrible but maybe eating them isn’t the point! They were worse than tasteless, they just tasted of the sugar in the icing. No attempt had been made to add any flavourings to either the biscuits or the icing. How easy for example would it be to add some lemon or some ginger. We ate the two boots but will throw the other two biscuits away.
And I was totally shocked at the price. £25 for four tiny biscuits. They were a present.
Only good thing to say is that they were nicely decorated.

2026幎2月1日
自発的なレビュヌ

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