Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
企業が回答しました
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レビュアーのコメントを見てみましょう
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... もっと見る
企業が回答しました
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... もっと見る
企業が回答しました
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... もっと見る
企業が回答しました
企業情報
Blacks - Aintree について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, 英国
- 01513 180615
4.8
優良
727件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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collection as expected date...would…
collection as expected date...would have prefared delivery service at checkout. thanks
2026年6月12日
Blacks - Aintree からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Blacks - Aintree からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Eric was really excellent he exchanged…
Eric was really excellent he exchanged some walking shoes that didn’t fit with no fuss - and then helped me find some that did fit. Really good service.
2026年6月21日
自発的なレビュー
Blacks - Aintree からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great shop and Staff in Aintree…
Great shop and Staff in Aintree Liverpool .
The Aintree store aims at more of the top brands compared to other stores .
Camping & Hiking to clamping they have a great array of items on display.
Plus many top clothing brands
2026年5月29日
Blacks - Aintree からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service
I’d been trying for over a month to buy a tent carpet and tent footprint from other retailers that were running a promotion, but without any success. I popped into Blacks today, and the customer service was outstanding. Eric was incredibly helpful; after I explained the difficulties I’d been experiencing, he took the time to make the necessary enquiries and was pleased to let me know that they could match the price. His assistance and professionalism made the whole experience hassle-free. Blacks will definitely be my first choice next time I need something.
2026年6月6日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
D of e
Staff were friendly and commadating, matty, Eric and Sean all helped me find what I needed, even looking in the back to find my items, even honouring the d of e discount
2026年6月6日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Thanks to Eric
Thanks to Eric, what a guy lovely and so helpful making my return run smoothly. Very professional. Also good understanding. Many thanks mate. Cheers
2026年6月3日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Blacks - Aintree からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Very quick and efficient
2026年5月16日
Blacks - Aintree からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service …
Went to the store to buy a waterproof coat and with the advice from Jamie came out with exactly what I was looking for. Great quality and good value for money. Even advised that they do a particular discount which I had and took advantage of. I also bought a couple of cotton T-shirts which they had an offer on if you buy two. Well recommended and thank Jamie. 👍🏼
2026年5月11日
自発的なレビュー
Blacks - Aintree からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Great store, good value, high quality items
I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items. The staff were polite, courteous and helpful. I like the new look for blacks, it feels calm to shop, there is a nice selection in a variety of different outdoor categories. I have always shopped at blacks, and will continue to. I am impressed by the new look, competitive prices and friendly service.
2026年5月13日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Absolutely brilliant customer service…
Absolutely brilliant customer service from Jamie today at blacks really helpful and accommodating shop is a lot better than last time I visited lots of new stock especially on the mountain equipment and trailberg stuff
2026年5月9日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Really helpful, great service
Visited Blacks in Aintree to buy some boots for a charity trek. Matty was really helpful and knowledgable, talking me through the options and helping me to decide the best boots to suit me and my budget. Happy customer!
2026年5月5日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Edale walk for charity in the Peak District 12.5.26
Matty one of the staff really explained in detail the walking boot I required very thorough and understood the product and what I was looking brilliant service and discussed the benefits of walking two way conversation
2026年5月5日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent friendly service from Sean
Excellent friendly service from Sean, helped me choose the right footwear m.
2026年5月1日
自発的なレビュー
Staff very friendly and helpful
Staff very friendly and helpful. Staff member when and retrieved pair of shoes from stock room for me. Staff member also gave the expert advice on appropriate clothing.
2026年4月29日
自発的なレビュー
Blacks - Aintree からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks - Aintree からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Blacks - Aintree からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Usual great service knowledgeable staff
Usual great service knowledgeable staff
Five star 🌟
2026年4月2日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The price and the the well documented…
The price and the the well documented guide on the product
2026年3月25日
Blacks - Aintree からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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