Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... もっと見る
企業が回答しました
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... もっと見る
企業が回答しました
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... もっと見る
企業が回答しました
企業情報
Blacks - Aintree について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, 英国
- 01513 180615
4.8
優良
728件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good best better
2026年3月7日
Blacks - Aintree からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Helped by Matty this morning
Helped by Matty this morning. Very welcoming and well informed about products and the charity donations.
2026年3月20日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
We were served by Martin and he made…
We were served by Martin and he made sure we got exactly what we needed despite us being clueless
2026年3月14日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Accidentally bought 2 pairs of trainers…
Accidentally bought 2 pairs of trainers drove 40 mins to store to return pair as stated on receipt told would not refund as they had been delivered by Amazon staff rude
2026年3月3日
Blacks - Aintree からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Blacks - Aintree からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Grace was very impressive
Grace was very impressive, good product knowledge, helpful and went the extra mile to ensure we got the right fit.
I'd make the journey again after the store refit just to look around.
2026年2月18日
自発的なレビュー
Blacks - Aintree からの回答
Hello,
Thank you for clicking on 4 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Blacks Customer Care Team
Friendly Staff, Helpful Service
Grace and Jamie were both wonderful assistants for our shop - sorted us out for the upcoming camping trip!
2026年2月18日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Assistant Callum, was so helpful.
Had to return an item.
Blacks , Aintree Liverpool. Assistant Callum was so helpful, and showed understanding to my situation as my wife has Dementia.
A credit to your company.
2026年2月13日
Blacks - Aintree からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
No one knows the composition of the boots
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w
‘Waterproof’ and the label on the box saying ‘water resistant’. It took several hours of waiting on the phone to eventually talk to an advisor to clarify the matter. He hadn’t a clue and kept reading the inline blurb which was unclear. A total waste of several highly frustrating hours. I’ve reluctantly returned the boots.
2026年2月8日
Blacks - Aintree からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Blacks - Aintree からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Superb service, as usual, from the Blacks staff at Aintree.
Superb service, as usual, from the Blacks staff at Aintree.
2026年2月13日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
All arrived on time now have the coat…
All arrived on time now have the coat on.
Just right light and warm
2026年2月4日
Blacks - Aintree からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Helpful customer service
We were greeted and served in a very pleasant manner by Eric.
He was very helpful, and answered all our questions.
2026年2月5日
自発的なレビュー
Blacks - Aintree からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Blacks outdoor,Never had any issues…
Blacks outdoor,Never had any issues with the staff who have always been very helpful and friendly .
2026年1月28日
Blacks - Aintree からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Simple easy transaction
Simple easy transaction, helpful friendly polite staff member who served me
2026年2月4日
Blacks - Aintree からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I went to buy rubber bungs for my Leki…
I went to buy rubber bungs for my Leki Sticks previously bought in Blacks on-line sale. I ended up buying walking shoes and socks as well, which I had been thinking about. I wasnt pressurised at all. I found all the Assistants helpful and friendly.
2026年2月4日
自発的なレビュー
Blacks - Aintree からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Bought a coat in shop
Bought a coat in shop. sales assistant was very helpful. Had to order one on line because they didn't have size. It arrived quite quick.
2026年1月29日
Blacks - Aintree からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Blacks - Aintree からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Blacks - Aintree からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Always really friendly & knowable…
Always really friendly & knowable service in Blacks. Actually quite refreshing as you don't get it everywhere!
Vicky was very helpful & patient as my son tried on all the gloves!
2026年1月12日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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