Popped in to get some new walking shoes for dog walking in the winter months and was served by Joe. He really knew is stuff and was very informative about the different brands and features availab... もっと見る
企業が回答しました
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My son and I visted the Bury St Edmunds store looking for walking boots/shoes for his pending walk of the West Highland Way. Faced with different styles, prices and confusion, we were greated by Joe a... もっと見る
企業が回答しました
Served by Joe upstairs for a new pair of boots. With difficulty in finding something that is comfortable and fits my feet , it is always difficult but Joe was happy to get out as many different boots... もっと見る
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Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... もっと見る
企業が回答しました
企業情報
Blacks - Bury St Edmunds について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, 英国
- 01284 339342
4.9
優良
1131件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Blacks - Bury St Edmunds からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Bought a pair of Scarpawalking boots walking boots…
Bought a pair of Scarpa walking boots in the Bury St Edmunds store and felt that Joes knowledge of their range of boots was very encouraging.
2024年12月23日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Mountain shoes
10/10 outstanding customer service from Hollie and Joe today whilst buying shoes for myself and my girlfriend. Both members were extremely patient, understanding, attentive and polite throughout the process of finding the right shoe & fit topped off with great discounted prices at the end.
These guys are a credit to their company and deserve a pay rise!
2024年12月23日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great service buying shoes
Fast efficient service when buying walking shoes/trainers
2024年12月19日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Joe and Charlie provided excellent…
Joe and Charlie provided excellent service- great product knowledge and very personable. Nothing too much trouble. Thanks
2024年12月1日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent Customer Service as Always
I was served by Joe and Hollie today. As always the staff in this shop are always so helpful and cheerful. I think it is one of the most friendly shops in Bury St Edmunds.
2024年12月20日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I was served by a member of staff who was both knowledgeable and helpful as well as polite
I was served by a member of staff who was both knowledgeable and helpful as well as polite.
2024年12月17日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Amazing service as always in the but at…
Amazing service as always in the but at Edmunds store - especially Jamie and Charlie - superb! Would always buy from there
2024年12月17日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Blacks - Bury St Edmunds からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
We were having a rubbish day!!
We were having a rubbish day!!
We came in to Charlie who greeted us and could not of been more helpful.
We left very happy!
Thank you Charlie. :)
2024年12月16日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Charlie was really helpful and went out…
Charlie was really helpful and went out of his way to try and find the right hiking boots for me. Great customer service
2024年12月12日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A friendly and comfortable place to shop
Charlie was really helpful and patient in our choice of boots. I always find the staff in this store incredibly friendly and helpful - that’s why I keep going back!
2024年12月11日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Charlie was very helpful
Charlie was attentive, helpful and knowledgeable. Thank you Charlie.
2024年12月3日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service
Charlie was really knowledgeable and super helpful in finding the right walking boots for my requirements. Thank you!
2024年12月1日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful staff
So easy to find what you need and staff are really helpful. Charlie helped me to choose some boots and fit a rucsac. Really knowledgeable and patient.
2024年12月1日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Really knowledgeable about products…
Really knowledgeable about products really helpful understanding that different boots had different sizing about them.
Also was multitasking and mentoring another junior member of staff
Really pleasurable experience
2024年11月30日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Good customer service
Good customer service. 'Joe' was helpful and friendly. Great item at a very fair price.
2024年11月25日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great experience
Great experience! Thank you to all the staff who assisted us during our visit!
2024年11月27日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Buying walking boots
Charlie was very helpful with walking boots & very knowledgeable. He helped me find the right pair & was very patient with me. I was grateful of a discount for being a walking group member.
2024年11月26日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Top quality service.
I spent 45 minutes with Joe who looked after me really well as I tried on numerous pairs of boots before settling on a pair which I think will serve me well. Joe had an excellent understanding of the various footwear options and talked me through the options carefully and patiently. An excellent retail experience. Thanks Joe.
2024年11月24日
自発的なレビュー
Blacks - Bury St Edmunds からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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