kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... もっと見る
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I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... もっと見る
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Lovely staff, very helpful when items were missing from our delivery but sorted it out with out any fuss Its a shame that particular store will be closing Staff a credit to the company
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Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... もっと見る
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企業情報
Blacks - Cardiff について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, 英国
- 02920 021658
4.8
優良
339件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer support
Great customer support, helped me find the correct equipment I needed within my price range.
2023年7月11日
自発的なレビュー
Blacks - Cardiff からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Luke was excellent very helpfull and…
Luke was excellent very helpfull and knowledge would definitely shop here again
2023年7月11日
自発的なレビュー
Blacks - Cardiff からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Luke was very attentive and a great…
Luke was very attentive and a great salesman, knowledgeable on the products we purchased.
2023年7月11日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Luke was very helpful today
Luke was very helpful today, highly recommended the store
2023年7月10日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Luke was extremely helpful with my Duke…
Luke was extremely helpful with my Duke of Edinburgh shopping. I can not recommend him enough.
2023年7月10日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Enjoyable shopping experience at Blacks and excellent customer service.
I enjoyed my recent shopping experience and visit to Blacks at the Cardiff Bay Retail Park. Amber, the sales assistant, was most helpful and provided a very pleasant and professional level of customer service. I was highly satisfied and appreciated her advice and patience.
I will definitely visit again and return to Blacks in the not too distant future.
Thank You 😊.
2023年7月8日
自発的なレビュー
Blacks - Cardiff からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I’d give more than five stars if I…
I’d give more than five stars if I could!
We bought a drive away awning which broke while still under warranty within the first year. Rebecca in this store was extremely helpful with the refund of the broken awning and went above and beyond to help us with purchasing a replacement at a point where lots of items were out of stock. She was really knowledgeable, friendly and really went out of her way to help us.
Can’t thank her enough and I’d recommend this store to anyone for the level of customer service!
2023年7月6日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Luke provided a great service in store…
Luke provided a great service in store today. He provided great advice on the differnet options regarding waterproof coats and trousers. I’m a happy customer.
2023年7月3日
自発的なレビュー
Blacks - Cardiff からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Luke was very helpful and knowledgeable…
Luke was very helpful and knowledgeable in going through the different types of bags. I was able to buy what I needed for my trip.
2023年6月30日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks - Cardiff からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Luke was very helpful and attended to…
Luke was very helpful and attended to us promptly
2023年6月30日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Luke
Luke
Purchased boots from shop assistance Luke who was more then helpful in showing the range of items in store
2023年6月30日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Staff were really friendly and helpful.
2023年6月30日
自発的なレビュー
Blacks - Cardiff からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Really helpful staff (especially Luke!)
2023年6月30日
自発的なレビュー
Blacks - Cardiff からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Blacks - Cardiff からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Got served by Luke amazing service I’m…
Got served by Luke amazing service I’m getting ready for a festival and new to camping he explained everything I needed in detail and was friendly even let me use his phone since mine had no data
2023年6月29日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Luke was very helpful
Luke was very helpful. We left happy and with everything we needed.
2023年6月29日
自発的なレビュー
Blacks - Cardiff からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Waters shoes, but water-annoying voice...
I made an enquiry over the phone about a pair of Watershoes.
The young lady with the annoying voice was very helpful with finding out the sizes for me.
A great service but maybe I'll wear earplugs when calling next time...
2023年6月23日
自発的なレビュー
Blacks - Cardiff からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Cardiff bay store
Went into the Cardiff bay store on 29th may to buy a leatherman tool. I was greeted by Luke who was very helpful and nothing was too much trouble. I will be back for some first class service
2023年5月29日
自発的なレビュー
Blacks - Cardiff からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Absolutely brilliant over the phone and…
Absolutely brilliant over the phone and I’m the shop I spoke to the same person on phone as I met in the shop his name is as Luke well recommended as he was so very helpful, Cardiff bay Blacks
2023年6月12日
自発的なレビュー
Blacks - Cardiff からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
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