I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... もっと見る
企業が回答しました
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
企業が回答しました
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
企業が回答しました
企業情報
Blacks - Dundee について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
47-49 Commercial Street, DD1 3DG, Dundee, 英国
- 01382 723424
5.0
優良
405件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to order
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
2026年9月10日
Blacks - Dundee からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Ordered on quick delivery friendly and…
Ordered on quick delivery friendly and knowledgeable staff
2026年8月27日
Blacks - Dundee からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks for outdoors.
Very good.experance at the shop.today. Staff member was very helpful with boots and waterproof jacket that I purchased nothing seamed to be any trouble for her. Will definitely back when I need new boots.
2026年9月8日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Exceptionally friendly and helpful…
Exceptionally friendly and helpful staff (Lisa) today, finding two sets of boys’ walking boots. Thank you!
2026年8月24日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Nice, relaxed shopping experience
Lovely welcome and nice relaxed atmosphere. Julia was particularly helpful and patient with my indecision over walking shoes! Highly recommended.
2026年8月21日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great service
Great service, help and advice from Lisa. I was even allowed to try walking socks on to make sure I had correct size. Plenty of choice and a decent price.
2026年7月29日
自発的なレビュー
Blacks - Dundee からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Excellent as always!
I was given some excellent advice by Jony (might be Tony). Thank you, great service as always.
2026年7月25日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks - Dundee からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Julia was very helpful with good advice…
Julia was very helpful with good advice when I was purchasing walking boots.
2026年6月21日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Super friendly and knowledgeable staff
Super friendly and knowledgeable staff. Went in to buy some boots and was served by Lisa. Got exactly what I wanted.
2026年6月23日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks Dundee is an excellent store…
Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different outdoor store - she was excellent and worked hard to help me get my goods replaced. A huge thank you to her
2026年6月20日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Blacks - Dundee からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
The staff are always very helpful
The staff are always very helpful. I always find great deals and exactly what I’m looking for. If I can’t find it in store I’ll order online and collect from store. Blacks Dundee has been a big yes for me for years. To sleeping bags, and my favourite camping gear.
2026年5月31日
Blacks - Dundee からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Winter pro Trousers
Great sale price on winter trousers ,speedy despatch , speedy delivery , thanks
2026年5月23日
Blacks - Dundee からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Vegan Walking Boots
This was only my second time in the store and I was lucky enough to be served by Lisa.
I went thinking they wouldn't stock vegan boots but Lisa found a pair instantly that were right up my street, beautiful fit and so very comfortable when on.
Lisa made me feel at ease and went above and beyond to help me pick the best cleaning and protection products, along with a selection of comfy hiking socks. If all the staff are like Lisa, Blacks will do exceptionally well.
Thanx Lisa for all your help!
2026年3月17日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Blacks - Dundee からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Blacks - Dundee からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Helpful staff
Helpful staff, good range of kit. We found everything we were looking for, assisted by the cheerful Lisa.
2026年5月6日
自発的なレビュー
Blacks - Dundee からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Fantastic customer service
Jony the sales assistant was really friendly and helpful. I tried on three different pairs of walking trainers and was able to find a style that was comfortable and suited me.
2026年5月4日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Jony was very helpful
Jony was very helpful. Gave us valuable information and helped us decide which boots to choose. Thanks
2026年4月22日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
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