Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different ou... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... もっと見る
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Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... もっと見る
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Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
企業が回答しました
企業情報
Blacks - Dundee について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
47-49 Commercial Street, DD1 3DG, Dundee, 英国
- 01382 723424
5.0
優良
400件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Blacks - Dundee からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Helpful assistant recommended styles…
Helpful assistant recommended styles that fitted my foot width. Good quality and good value for product.
2025年12月27日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Easy & enjoyable to shop at
Lisa was so helpful, it made the whole shopping experience easy and enjoyable. She gave good advice & helped me find what I needed without being pushy.
2025年12月9日
自発的なレビュー
Blacks - Dundee からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Excellent customer service
I visited Blacks (in a panic) before a trip to Iceland and Craig couldn’t have been more patient and helpful with everything. He was very knowledgable and gave excellent advice to someone who didn’t really know what they were looking for. Thanks to him I was prepared and comfortable in all weathers on my trip.
2025年11月18日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Fantasic Customer Service…
I purchased a pair of Berghaus Waterproof trousers, however I forgot to present my £50 gift card when paying on card for my item.
The member of staff was very helpful and called a Supervisor who promptly sorted out the transaction to include my gift card. Very helpful, friendly and fantastic customer service.
2025年11月29日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Great service here as always
Great service here as always, ever helpful when searching for gear. Thanks Lisa.
2025年11月23日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Lisa was extremely helpful and patient…
Lisa was extremely helpful and patient with us as we purchased 3 pairs of walking boots and a pair of walking shoes. Outstanding service, thank you.
2025年11月17日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
KNOWLEDGEABLE PEOPLE
Staff are good, knowledgeable (I tested that was camping gas compatibility code number) and very helpful.
Would definitely recommend this store. Well done people you deserve bonus!
2025年11月5日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Staff were welcoming and very helpful…
Staff were welcoming and very helpful in providing detailed information on products and further information that helped us make a decision. Staff were also friendly and efficient. Made the visit a fun and enjoyable one.
2025年11月2日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Half sizes
I bought a pair of meindl boots from Lisa. She was most helpful as I needed a half size.
Blacks is one of the few outdoor shops that sell half sizes. Well done Blacks !!!
2025年9月26日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Was helped today by Lisa
Was helped today by Lisa, she made the experience of picking my new walking shoes a good one. I picked something that I probably wouldn't have thought off and at an excellent price. I've always liked Blacks as an outdoor shop it's well stocked. Keep up the good work Dundee Blacks.
2025年10月7日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Blacks - Dundee からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Was helped by George who gave great…
Was helped by George who gave great advice with patience on buying walking boots to someone who really didn't know what they were looking for!
2025年9月4日
自発的なレビュー
Blacks - Dundee からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent service
Excellent service. Very polite, helpful assistant. I was greeted and asked if I needed any help. Not at all pushy. Excellent choice of walking shoes at good prices. Tried on several pairs and given good advice on what to look for in a good pair of shoes. Very friendly assistant.
2025年8月27日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
We were served by George who was…
We were served by George who was excellent in helping us pick a tent that was suitable for us. He had great knowledge, answered all our questions and nothing was too much bother for him. Excellent service.
2025年8月4日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Really helpful and friendly staff.
2025年8月18日
自発的なレビュー
Blacks - Dundee からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Very friendly staff
Very friendly staff, I was looked by George when choosing some sandals. We had a good conversation, I say we, it was mainly myself boring him with my experience of lockdowns in China during COVID, and falling through a frozen lake in north east China, breaking bones etc. The sandals he recommended are very comfortable and just what I require.
2025年8月12日
自発的なレビュー
Blacks - Dundee からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service Blacks Dundee
Fantastic service supported with store order an also an online order making sure everything was sorted all at once, shout out to Jony who supported us today.
2025年7月31日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Suberb!
From the warm welcome at the door, all of the staff were friendly, professional & knowledgeable. As a customer service trainer, the experience in Dundee Blacks was ten out of ten! Thank You!
2025年7月26日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Very helpful and patient
Very helpful and patient, gave me space to browse and very quick to return with sizes for trying on. Knowledgeable about the pros and cons of different boots and friendly atmosphere throughout visit. Thanks Lisa!
2025年7月23日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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