I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... もっと見る
企業が回答しました
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
企業が回答しました
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
企業が回答しました
企業情報
Blacks - Dundee について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
47-49 Commercial Street, DD1 3DG, Dundee, 英国
- 01382 723424
5.0
優良
405件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful and pleasant staff
Well done staff in Dundee. Very helpful and pleasant. Especially Holly and Olga. Nothing was too much trouble.
2023年10月11日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
The customer service provided by the…
The customer service provided by the team at the store, specifically Ewan was super helpful. He guided me about the boots I wished to buy and was really friendly and cooperative.
2023年9月28日
自発的なレビュー
Blacks - Dundee からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Nice staff members who served me
Nice staff members who served me. Polite, courteous, professional.
2023年10月8日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Excellent service welcomed into store…
Excellent service welcomed into store quickly offered assistance but no pressure. Service with a smile. Also good choice of stock.
2023年10月6日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Very professional approach by HOLLY
Very professional approach by HOLLY, knew exactly what I needed and all was done with a big smile 😀 Thanks
2023年10月4日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great shop
Great service ,all staff keen to advise and help wherever possible. Dog friendly too ,thoroughly recommend.
2023年10月3日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great friendly service
I was looking for a new pair of walking boots and Jony was very helpful, friendly and knowledgeable. Very happy with my new boots.
2023年9月24日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great Service
I was served by Dylan, who helped me to find perfect socks and boots for my next hike. Incredibly knowledgeable and gave great advice for a novice like myself.
2023年9月30日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Helpful advisor
Tried on some gloves in store. Another website had them much cheaper online, but the sales advisor was able to discount them to price match. Very helpful and quick process.
2023年9月30日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Looking for an outdoor coat…
I was looking for an outdoor coat /jacket. There was a big selection of styles prices and makers . I was very well served by Olga , so helpful . Very professional with a pleasant and friendly manner.
2023年9月21日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Ewan provided excellent advice and…
Ewan provided excellent advice and pleasant service. As did the cashier whose name I do not have.
2023年9月19日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks - Dundee からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Amazing service
I went to the shop today to buy walking poles, required due to a bad hip needing replaced. The girl who served me (sorry I didn't get her name) was amazing. It turned out that she had been in the same situation with her hip (twice) so she knew exactly what I meant and what I needed. I cannot tell you how much I appreciated the time the spent with me and the advice she gave. She cheered me up immensely, made me feel so positive and now finally being able to walk without limping, with the help of the poles, for the first time in months is incredible. Thank you so much, I'd give the shop 100 stars if I could!
2023年9月13日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Great all round experience
Went in to look for a new pair of walking shoes, was served by Adam who was friendly and knowledgeable and helped me to find the best ones to fit my needs. These were actually in sale so got them for a really good price and treated myself to some new socks too
2023年9月8日
自発的なレビュー
Blacks - Dundee からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Exactly what I needed!
Great shop and very helpful employees! Needed a new pair of shoes and found exactly what I was looking for.
2023年9月5日
自発的なレビュー
Blacks - Dundee からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Trip to Dundee to buy work clothes for…
Trip to Dundee to buy work clothes for our outdoor business - the staff there couldn’t have been more helpful! Lisa and a young guy (didn’t get his name) were great, answered every question we had and we’re keen to help if they could without being pushy, which we really appreciated. A great service we will definitely be back
2023年9月1日
自発的なレビュー
Blacks - Dundee からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Collie Walking Shoes
Two pairs of Peter Storm walking shoes for £60.00. Great service and excellent value for money. Salesman Johnny very helpful. Highly recommend.
2023年8月26日
自発的なレビュー
Blacks - Dundee からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Blacks - Dundee からの回答
Hi Derek,
I appreciate you taking the time to leave us this review.
I am pleased to hear you had a great time with us.
Its great to hear you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Blacks Online Review Team.
Dylan was a really nice guy, friendly and helpful.
Dylan was a really nice guy, helpful and friendly. Good choice of boots and got myself just what I needed.
2023年8月15日
自発的なレビュー
Blacks - Dundee からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Blacks - Dundee からの回答
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。