Awesome deal on camping storage
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We made an order on a Friday and paid extra for 24 hour delivery. At 08.00am Saturday morning we were woken by a telephone call to say that the delivery was started. I was not amused. 8 days later... もっと見る
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I've been going to Blacks- the Holborn branch, for about 10 years now. The staff at this store have always been so helpful, friendly and perlite and as a result, I've picked up a wealth of additiona... もっと見る
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I visited the Holborn/Chancery Lane store (sadly due to close soon) and I was greeted by Henna in a very friendly & professional manner. I needed to exchange a backpack for a larger size and nothing w... もっと見る
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企業情報
Blacks - Holborn について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
10-11 Holborn, Westgate House, EC1N 2LL, Holborn, 英国
- 02071 676791
4.9
優良
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service from the guy downstairs
Great service from the guy downstairs. Recommend this branch
2021年8月19日
自発的なレビュー
Blacks - Holborn からの回答
Hi Charlotte,
Thank you for your great review.
It's great to hear that you've had a positive experience with us.
Were very happy to hear you are satisfied and happy with the service we provide.
If you need any help in the future please let us know.
We hope to hear from you again soon.
Kind Regards,
Rianna
Blacks Online Review Team.
Very belated review
Very belated review - when first wanting to go on a hike, thought to go online and get the required stuff (shoes, bag etc) but then thought it would be wise to go into a shop and at least see what's on offer - a lovely gentleman by the name of Gavin was very knowledgeable and informative, assisting with my enquiries on what I needed and even made sure to measure my feet (hadn't been measured as far as I can recall but know I'm flat footed) and the right shoes to wear as a result or the issues that can result and the right gear needed (needed a new bag but had to help mitigate my over-sweatiness when active).
Very thankful to him that I returned twice afterwards and was assisted by the lovely Jules (earlier review).
Thanks to the team at Blacks Holborn!
2021年8月19日
自発的なレビュー
Blacks - Holborn からの回答
Hello,
Thank you for taking out the time to leave us this great review!
I'm glad to hear you've had a positive shopping experience with us in our Holborn branch.
And I'm really pleased to read Gavin and Jules was knowledgeable and friendly also able to assist with any enquiries.
If you need any further information in the future, please don't hesitate to contact us back.
We hope to see you again soon!
Kind Regards,
Jasmine,
Blacks Online Review Team.
Thanks!
Great service today by all the staff I spoke to but particularly Karen from the Holborn store. She was friendly and helpful, and I came away with some much needed boots (Berghaus Expanse Mids). Looking forward to my next walk. Thanks Karen.
2021年8月17日
自発的なレビュー
Blacks - Holborn からの回答
Hello,
Thank you for your review
Im happy to hear that you had a positive experience in our Holborn store, and that you found our staff to be very helpful.
We hope to see you again soon, have a wonderful day!
Many thanks,
Adam,
Blacks Online review team
Served by Karen and was pleasant and…
Served by Karen and was pleasant and found what I needed and gave good advice, got what I needed. Thanks
2021年8月17日
自発的なレビュー
Blacks - Holborn からの回答
Hi Dave,
Thank you for taking the time to leave this review.
It's great to hear about your positive experience and also the service received from Karen your local Blacks Store.
I will pass this feedback to the store manager for you.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards,
Christian
Blacks Online Review Team.
Richard at the Holborn Branch was…
Richard at the Holborn Branch was extremely knowledgeable and supportive. He even phoned other branches to reserves stock when they didn't have my size in.
2021年8月16日
自発的なレビュー
Blacks - Holborn からの回答
Hello Tom,
Thank you for taking the time to leave such a fab review. Its great to hear that you have received such great customer service from Richard at the Holborn store.
Kind regards
Emma
Blacks online review team
Walking Boots
My husband and I went to Blacks, Holborn, today to buy a pair of walking boots. We were served by Jules who was so efficient and helpful. She genuinely took the time to make sure that we were happy with our purchase and recommended a pair of boots to my husband, who in turn, bought them and is extremely happy with them. Thank you Jules for a lovely shopping experience. I am sure my husband will enjoy many lovely walks even more now with his fab boots!! Sarah & Jim
2021年8月16日
自発的なレビュー
Blacks - Holborn からの回答
Hi Sarah,
Thank you for taking the time to leave this review.
It's great to hear about your positive experience and also the service received from Jules in our Holborn store.
I will pass this feedback to the store manager for you.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards,
Christian
Blacks Online Review Team.
Blacks - Holborn からの回答
Hello,
Thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us and that Gavin was as helpful as possible helping with the fitting ond the choosing of some new boots.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind regards
Emma
Blacks online review team
Great customer service
Thank you to Hira at Blacks Team Holborn for her attentive assistance in helping to find my new hiking boots. Knowledgeable and friendly.
2021年8月13日
自発的なレビュー
Blacks - Holborn からの回答
Hi Alison,
Thanks for the great review. Glad to see you were happy with your experience with the service provided by Hira in our Holborn branch.
Thanks again,
Ming,
Blacks Online Review Team
Great in store service
Great in store service, so much nice than shopping online. Brilliant discount in the sale too!
2021年8月5日
自発的なレビュー
Blacks - Holborn からの回答
Hello Niel,
Thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us. We are very pleased to hear that you received excellent in store service and had a great time shopping with us. We are glad to hear you are impressed with the discounts too.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Lauren
Blacks Online Reviews Team
Fantastic staff
I went to the Holborn blacks store and received the most fantastic help! Henna spent loads of time with me going through bags and was really helpful in picking the right one. She was also so friendly and welcoming. Tarin was also a huge help and very lovely. All around great staff at the store! Thank you
2021年8月5日
自発的なレビュー
Blacks - Holborn からの回答
Hello Antonia,
Thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us. We are very pleased to hear that you received excellent customer service within one of our stores, we're happy to hear you were welcomed and treated with care.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Lauren
Blacks Online Reviews Team
Faulty tent replacement
I had purchased a berghaus tent which id had for a few months, but it ended up having some faulty issues. I’d tried to get the problem sorted via go outdoor and blacks online. Id been passed from pillar to post for weeks without getting anything sorted. The team at Holborn were extremely helpful and nice, ensuring that this issue was promptly resolved !
2021年8月2日
自発的なレビュー
Blacks - Holborn からの回答
Hello J New,
Thank you for your kind words and your lovely review.
I am sorry that the issue could not be resolved online, however i am happy to hear the issue is now resolved.
We are very happy that you have had a great experience with our company.
We appreciate all of the feedback we receive so that we are able to learn and improve our business, as well as being able to send praise to the correct department following the review.
Kind regards,
Customer care.
Saved £5 through sales assistant advice
Tas was really helpful. I saved myself £5 on delivery through her advice and got the item I wanted.
2021年8月1日
自発的なレビュー
Blacks - Holborn からの回答
Hello,
Thank you for taking the time to leave this review. It is great to hear about the positive experience you have had with us. It's great to hear one of our agents assist you so well.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Lydia
Blacks Online Reviews Team
Excellent customer service and product knowledge
I have recently purchased some Scarpa midrise walking women's walking boots following excellent advice from Gavin. He was patient and clearly very knowledgeable.
My partner was served by Karen and was also given excellent information and customer service.
This was at the store in Holborn, London.
2021年7月31日
自発的なレビュー
Blacks - Holborn からの回答
Thank you so much for your feedback Elizabeth!
I'm so glad to hear that you were happy with the service you received in store.
We can see that this was the Holborn store so passing this on and we look forward to seeing you around here again soon!
Many thanks!
Celeste,
Blacks Online Reviews Team
Smooth returns
Just returned a pair of boots. The process couldn’t have been smoother, or the staff (Jules) any more helpful
2021年7月31日
自発的なレビュー
Blacks - Holborn からの回答
Hello Jacob,
Thank you for taking the time to leave this review. It is great to hear the positive experience you have had with us regarding the returns process.
If you need any advice in the future please feel free to get back in contact with us.
We hope to be hearing from you again soon.
Kind Regards,
Lydia
Blacks Online Reviews Team
Blacks - Holborn からの回答
Hello Nicola,
Thank you for your review
Im happy to hear that you had a positive experience with us,and that you loved our friendly customer care team.
We hope to see you again soon, have a wonderful day!
Many thanks,
Adam,
JD Online review team
Fantastic Service
I'm in the Chancery Lane branch at least once a week and am impressed with the general service and helpfulness of all the staff. Richard however is a stand out who's knowledge of the brands, willingness to help, and general demeanor are exceptional. Give the man a raise or a promotion. He's an amazing bassador of your brand.
2021年7月23日
自発的なレビュー
Blacks - Holborn からの回答
Hi James,
Thank you for your positive review.
Great to hear of the brilliant service you received from Richard and the team at our Chancery Lane Store.
Thank you for choosing to shop with us!
Take Care
Alisha
Blacks Online Review Team
Thanks so much!
Great customer service when I popped in to buy a rucksack and a raincoat from Blacks. Richard and Charlotte super helpful and knowledgable about the products and really friendly 😊
Thanks so much! ⭐️
2021年7月20日
自発的なレビュー
Blacks - Holborn からの回答
Good afternoon Ben,
Thanks for leaving this review.
I greatly appreciate your time taken to leave great feedback on your recent store shopping experience.
I'm glad the team were able to aid in finding the right product for you.
Thanks again
Ming
Blacks Online Review Team
Very pleasant experience:)
I came to the store to buy the camping equipment today at the Chancery lane Blacks store, Gavin and Charlotte were extremely helpful and helped us to sort out all the gears super patiently. Really appreciate their help! Also a good selection of products in the store and of good value :) will definitely come back again for anything else I need later
2021年7月20日
自発的なレビュー
Blacks - Holborn からの回答
Hi Lei,
Thank you for your positive review.
Great to hear you were please with the product selection and the service from Gavin and Charlotte.
Thank you for choosing to shop with us!
Many Thanks
Alisha
Blacks Online Review Team
Tarin and Henna in the Holborn store…
Tarin and Henna in the Holborn store were great. Got me exactly what I needed, couldn’t have been more helpful and were super bright and cheerful. Excellent experience.
2021年7月17日
自発的なレビュー
Blacks - Holborn からの回答
Dear Charles,
Thank you for your recent review and I'm glad to hear that your experience in-store was a good one.
Hopefully, we'll see you again in the future.
Many Thanks,
Aimee,
Blacks Online Review Team
Walking Boots
I was served by Richard and was impressed by his dedication and professionalism, I was only able to make a purchase due to Richards support in pointing out what best met my requirements and budget. Blacks can be very proud you Richard as member of staff and if you could clone (hahaha) I'll have a Richard in every store!!!!
2021年7月15日
自発的なレビュー
Blacks - Holborn からの回答
Hi,
Thanks for your review.
Your feedback in regards to our colleague David in store, is greatly appreciated. We are happy to hear that he is providing the service we endeavour to provide to all of our customers.
Thanks again,
Ming
Blacks Online Review Team
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