Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... もっと見る
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レビュアーのコメントを見てみましょう
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... もっと見る
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The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... もっと見る
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We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... もっと見る
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企業情報
Blacks - Hull について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Jameson Street, HU1 3JX, Hull, 英国
- 01482 427387
4.9
優良
305件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great place
I was left to look around in my own time and then Ethan politely asked if I needed any assistance to which I did. We got in some conversation and he helped me find the best of what I need. Will be back soon
2023年3月12日
自発的なレビュー
Blacks - Hull からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
First Class Service
I came in with a decent idea of what I was needing. All the staff were extremely friendly and Josh, who dealt with me, was competent, knowledgeable and more than happy to acknowledge a price match for the Craghoppers items I bought. Will certainly return, to replace my Berghaus coat.
2023年3月8日
自発的なレビュー
Blacks - Hull からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Wanted a Rab jacket
Wanted a Rab jacket - and got one (with discount)
Josh the assistant was very attentive and helpful
2023年3月8日
自発的なレビュー
Blacks - Hull からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
This is a clearly laid out shop…
This is a clearly laid out shop stocking all the outdoor clothing you could possibly need. The staff are lovely, I was assisted by Sonya who was knowledgeable and helpful but not at all pushy. I urge everyone to take advantage of their high street and in particular to support this Blacks store.
2023年3月3日
自発的なレビュー
Blacks - Hull からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Excellent service re out of stock map
Excellent service re out of stock map. Thanks Sonya.
2023年3月3日
自発的なレビュー
Blacks - Hull からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Good service. Excellent prices
My wife and I were served by two young ladies who were cheerful , well informed and kind . Blacks Hull city centre is an excellent shop .
2023年3月1日
自発的なレビュー
Blacks - Hull からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Really helpfull very efficient.
2023年2月25日
自発的なレビュー
Blacks - Hull からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Very friendly team
Team very friendly and helpful when I returned and replaced a pair of walking trousers that did not satisfy my needs, I also picked up an order I made last week.
2023年2月23日
自発的なレビュー
Blacks - Hull からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great customer service
After picking the brains of Gavin in the St Paul's Cathedral store, I returned home and visited the Hull store to make a purchase. Josh must've had around 12 pairs out for me to try, even letting me try an insole. I finally found a pair that felt like slippers and Josh patiently and politely found the same pair in a more preferred colour online to be delivered to my house.
2023年2月18日
自発的なレビュー
Blacks - Hull からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very good service
Not having the my size walking boots that I chose, they were ordered for me, delivered to my home in two days. Very good service and helpful staff.
2023年2月21日
Blacks - Hull からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Very good advice…
Very helpful young man gave good advice regarding the complicated world of sport footware.
2023年2月17日
自発的なレビュー
Blacks - Hull からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Stuart was really helpful
Stuart was really helpful in finding what we wanted. He wasn't pushy, but we wouldn't have found the fleece without his help.
2023年1月27日
自発的なレビュー
Blacks - Hull からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Really friendly and helpful service
2023年2月16日
自発的なレビュー
Blacks - Hull からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Friendly
Friendly, efficient and courteous staff. One staff member was dealing with a challenging customer when we visited and we were impressed with the way in which he dealt with the situation.
2023年2月9日
自発的なレビュー
Blacks - Hull からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Great staff great service
2023年2月9日
自発的なレビュー
Blacks - Hull からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Super service
Excellence in product knowledge and patience in supporting a purchase. Ethan in particular demands praise for his calm and friendly manner.
2023年2月3日
自発的なレビュー
Blacks - Hull からの回答
Hello Lee,
Thank you for taking the time to leave us a review.
It's good to hear that you that you had a good experience in one of our store and you got the support and guidance you needed.
Hope to see you shop with us soon.
Thanks,
Kerry.
Blacks Online Review Team.
Great atmosphere
Great visit, given good,quality advice by staff and all the staff took time to help.
2023年2月2日
自発的なレビュー
Blacks - Hull からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent service today
Excellent service today! Purchased two very reasonably priced men’s fleeces. Wasn’t sure of the correct size for my husband so I asked for assistance. Josh tried several on for me so I was able to see how they looked. Because of this excellent service I bought two. Thanks Josh!
2023年2月1日
自発的なレビュー
Blacks - Hull からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Welcoming Store
Very helpful staff, friendly and made the visit welcoming and relaxed. Good advice on products....came away with a great waterproof jacket.
2023年1月11日
自発的なレビュー
Blacks - Hull からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Really helpful and knowledgeable staff!
2023年1月28日
自発的なレビュー
Blacks - Hull からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
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