Blacks - Lincoln レビュー 344

TrustScore 5段階評価の5

4.8

233-235 High Street, Unit 1A, LN2 1AT Lincoln, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Went into two similar shops in Lincoln, from different chains. One was appalling customer service but Blacks was the total opposite. A gentleman called Stuart was attentive, helpful and professional.... もっと見る

企業が回答しました

5つ星のうち5の評価

Great personal expert service ensuring you purchase the right walking shoe to suit your needs. Tom took his time to explain all the pros & cons ensuring the best most comfortable fit for me. Nothing w... もっと見る

企業が回答しました

5つ星のうち2の評価

Lovely products … shame about the staff On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited! Three members of... もっと見る

企業が回答しました

5つ星のうち5の評価

Great Store, always helpful and today was no exception. We were served by William Knight, looking for some wide fitting walking shoes. William had a good knowledge and, a very likeable personali... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店
  5. ランニング用品店
  6. 靴屋

Blacks - Lincoln について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

  • 233-235 High Street, Unit 1A, LN2 1AT, Lincoln, 英国

  • 01522 305730

4.8

優良

TrustScore 5段階評価の5

344件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Swift delivery

Swift delivery, great service - Blacks Lincoln.

2026年5月8日
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

5つ星のうち5の評価

All good as usual

2025年5月22日
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Jenny was really helpful and lovely…

Jenny was really helpful and lovely during my visit. She ensured I had all the knowledge I needed for my camping trip! Thank-you Jenny!

2026年4月3日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent service

Excellent service. Smart polite knowledgeable assistant, happy to converse but not pushy. Good product (Merrell) at reasonable price. Thanks.

2026年3月31日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

My wife and I needed new footwear and…

My wife and I needed new footwear and decided to go to blacks. It was early Sunday morning, Blacks had a large range of models of shoes but Simon (Trav)went out of his way to help us. He is very knowledgeable which helped a lot for my wife to select the correct pair.

2026年3月29日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Buy regular from this store

Bought from this shop many times,the items are always top quality,and the staff are so friendly and helpful and the prices are reasonable too.A great range of items to select from.

2026年2月23日
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Excellence

Having browse around shop, from sale on, upon leaving the store I slipped on wet floor, no assistance from staff, grazing knee & tearing trousers. Complaining to Manager (Natalia) of this, offering sympathy & understanding giving me discount on new pair of combat trousers. The completing accident form (on tablet) for me. This was excellent service & compassionate to do this.

2026年1月30日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち2の評価

Lovely products … shame about the staff

Lovely products … shame about the staff
On a wet grey day you would think that shop staff would be ready to speak to customers about their needs …not on the day that I visited!
Three members of store staff stood by the door way chatting about what they would buy with their discount is not a welcoming environment for a shopper .
Then, when I had my selection there was no anticipation of my needs so I had to wait for one of the three to come over and take my money .
Disappointing. Wish I’d gone on line to shop, at least I would not be made to feel that I was an inconvenience!

2026年1月27日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

5つ星のうち5の評価

I received fabulous customer service…

I received fabulous customer service yesterday at Lincoln when purchasing some walking boots. The young man who attended to me was friendly, helpful and professional. It would be hard to find such great service elsewhere. Thank you!

2026年1月12日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

5つ星のうち5の評価

Jess helped us exchange a coat

Jess helped us exchange a coat, she was lovely, a little gem. Very friendly polite and professional.

2025年12月6日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

5つ星のうち5の評価

Excellent Customer Service

The helpfulness, advice and understanding of the brilliant Jenny. Jenny put my nervous, first-time backpacking daughter at ease and gave excellent advice.

2025年10月30日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

New walking shows

Dropped into Blacks for some new walking shoes where I found a good selection on offer. Excellent customer service from William. Would definitely recommend.

2025年10月28日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

5つ星のうち5の評価

Great service!

Visited yesterday and were looked after by Tom & Sam. Great service, sound advice & very patient as it took me a while to decide! Thank you ☺️

2025年10月16日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

✨Brilliant service & quality ✨…

I went into Blacks in Lincoln today and I found all the staff extremely helpful and friendly. I spoke with the first young lady who greeted me & was very kindly directed upstairs to Emma (I hope that was her name). This young lady was extremely friendly and very helpful & knowledgeable. It didn’t take me long to find some walking shoes suitable for me. There was no rush, no sales pattern pressure, just very useful knowledge about the types of walking shoes available etc. Great advice etc Thank you 🙏

2025年10月14日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great service at Blacks in Lincoln

Great service at Blacks in Lincoln. Got a new pair of boots, and Tom provided knowledgeable support for this purchase.
As always the staff at Blacks provide excellent support particularly relating to footwear.

2025年10月9日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Excellent service from Jess

Excellent service from Jess

2025年10月4日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

We received excellent service

We received excellent service, very knowledgeable and professional staff (Jenny and Jess). Most notably is the very well laid out store (in Lincoln).

2025年9月28日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

5つ星のうち5の評価

Really helpful staff

Really helpful staff - The extremely knowledgeable Jenny talked me through bags and shoes I needed for an upcoming camping trip with my beautiful Mrs. Safe to say a super happy customer with some super good kit! Thankyou Jenny, you’re a credit to the store!

2025年8月20日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Today I was served by Nicole at the…

Today I was served by Nicole at the Lincoln store. I was buying hiking boots for my son. Nicole was polite and informative. It was a pleasure to be served by Nicole and I'd certainly recommend the Lincoln store.

2025年8月5日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Outstanding customer service

Outstanding customer service. The original item was still new but it was actually faulty. I was given a replacement without any fuss - I had a pic of the transaction but no receipt so I'm really pleased and very grateful that it was sorted so easily. Thank you!

2025年7月7日
自発的なレビュー
Blacks - Lincoln ロゴ

Blacks - Lincoln からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

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