I had to travel 10 miles just to return this coat. When I've bought it online for over £190 and got free delivery 📦 but when I called Blacks customer service to ask for refund they said okay and I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shopping for a pair of shoes can be rather straightforward. And we expected as much. Yet, Phillip treated us as warmly welcomed guests rather than as marks for a sale. Perhaps (as Phillip said) he was... もっと見る
企業が回答しました
Just what you want from a camping/adventure store. Being a total ignoramus myself, helpful staff (Philip and Maj) gave me plenty of advice, were patient while I dithered, and I ended up with a good pa... もっと見る
企業が回答しました
We were served by Phillip and he was so helpful and knowledgeable about walking boots whilst being amiable and witty. I did not feel pushed into purchasing but I am very pleased with the boots I boug... もっと見る
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企業情報
Blacks - London Tottenham Court について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
248 Tottenham Court Road, W1T 7QZ, Tottenham, 英国
- 02037 577299
4.8
優良
609件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from Samuel and Mo
I ordered several items online for my sons' DofE excursions and general hiking trips. I needed to return two items that weren't suitable. I hadn't been in to a Blacks store before but found Samuel who was at the till very helpful, friendly and professional. I was then assisted by Mo who waited patiently as I tried on different hiking shoes trying to find a pair that were wide enough and a comfortable fit. The range was limited but I was told they were expecting new stock in and so I am hopeful I will find a pair on my next visit. It is a shame there are no stores closer to home.
2024年10月3日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nice store
Nice store, although could be improved by a bigger store and more selection , helpful engaging staff , Phil was chatty , helpful . From the Aussies
2024年10月10日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
We were dealt by Phil and his staff
We were dealt by Phil and his staff, what a nice man, polite, helpful and nothing was too much trouble. Good stock with good discounts too.
I'll be back when I next return from Australia.
2024年10月10日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I was at the Tottenham Court Road…
I was at the Tottenham Court Road Blacks shop for an exchange where I was served by a member of staff by name Tamz who was so great with her service with her manager I thought of writing a review to thank them for the great service they gave me they made me feel valued.keep up the good work
2024年10月6日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Nicest checkout staff
Phillip at the Tottenham Court Road store is the nicest retail staff I've encountered in quite a while. The till didn't work perfectly, the receipt printer jammed, but Phillip made the wait pleasant.
2024年10月8日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Samuel was absolutely fantastic
Samuel was absolutely fantastic! Kitted out my 14 year old son for his Duke of Edinburgh Silver. Was very friendly, knowledgeable, sensible and efficient. This is definitely the place to go!
2024年10月8日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Got served by Philip at Tottenham Ct Rd…
Got served by Philip at Tottenham Ct Rd shop. Needed some trivial stuff, a towel. This was obviously straight forward but worth noting was the friendliness. It’s the small things that make the difference.
2024年10月8日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great service
Went in to buy a new pair of walking shoes. There was a good range on offer. Found what I needed.
Assisted by Phillip who couldn’t have been friendlier or more helpful, he’s a credit to the store.
2024年10月8日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Great helpful service from Maj today…
Great helpful service from Maj today when I returned an item. Super helpful and friendly service!
2024年10月8日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Wonderful service and Inayah is a gem!
The shop is well laid out and it is easy to find what you are looking for. The service is great and a special mention has to go out to Inayah. So kind, helpful with a lovely manner. Unlike those in the St Paul's store!
2024年10月4日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Refreshing shopping experience!
Layout of the shop - trousers all together so you didn’t have to search all over the shop for the same product.
Sizes - you had a proper range of sizes.
Staff - Phillip was efficient, knowledgeable and helpful; proper service.
After a frustrating day trying to get a specific list of things Blacks was everything all the other shops was not. Particular thanks to Phillip who was great!
2024年10月6日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Service with a smile
Thanks Philip for your help with my search in store today. Very happy with my purchase.
2024年10月6日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Phillip was incredibly kind and…
Phillip was incredibly kind and helpful. It made a panicked last-minute shopping mission into a pleasurable and memorable experience. Can't recommend highly enough
2024年10月4日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Philip provided exceptional service as…
Philip provided exceptional service as did his colleague. Apologies I forgot her name. Would very much recommend this location to anyone else. Big props.
2024年10月4日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Easy service and pointed towards the…
Easy service and pointed towards the best deals, Phillip was amazing and made you feel welcome in the shop!
2024年10月4日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Really friendly store
Really friendly store. Phillip was so helpful while I decided on which jacket to buy ( over two days & he remembered me!), he even very kindly gave me a discount. All the staff seemed really chill & nice, good selection of quality stock at good prices.
2024年10月4日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Very helpful and friendly.
2024年10月3日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Samuel was very helpful choosing my…
Samuel was very helpful choosing my walking boots in London store.
2024年10月3日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Polite and knowledgeable staff
2024年10月3日
自発的なレビュー
Blacks - London Tottenham Court からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Blacks - London Tottenham Court からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
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