I went to the store yesterday to find some replacement summer walking trainers. Lee was very helpful, and quickly found me a suitable pair. I’m sad the store is closing as the service is always outsta... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Greeted by Lee who offered help in my search for a hiking shoe. He was knowledgable, polite and friendly, providing the service I expected. I came away content I'd made the right purchase at a great p... もっと見る
企業が回答しました
Lee is so knowledgeable and helped me choose the right tent and accessories. I know the shop is closing but please don't let talent like him leave.
企業が回答しました
Both me, my partner and my friend went in to Shrewsbury Store 04/04/2026 this was yesterday and we were made to feel very uncomfortable. From the moment we walked in we were followed around by staff a... もっと見る
企業が回答しました
企業情報
Blacks - Shrewsbury について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
27-28 Shoplatch, SY1 1HS, Shrewsbury, 英国
- 01743 297272
4.9
優良
701件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lee helped me choose some hiking shoes
Lee helped me choose some hiking shoes, very knowledgable and extremely helpful
2026年7月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Lee is so knowledgeable and helped me…
Lee is so knowledgeable and helped me choose the right tent and accessories. I know the shop is closing but please don't let talent like him leave.
2026年7月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service.
Greeted by Lee who offered help in my search for a hiking shoe. He was knowledgable, polite and friendly, providing the service I expected. I came away content I'd made the right purchase at a great price. Many thanks, Shrewsbury.
2026年7月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent service
I went to the store yesterday to find some replacement summer walking trainers. Lee was very helpful, and quickly found me a suitable pair. I’m sad the store is closing as the service is always outstanding, the store is conveniently located, and I always find what I’m looking for.
2026年7月14日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
North Ridge size 9
Lee found me a pair of size 9's North Ridge trainers at special discounted price. Bought them straight away as they fitted perfectly. Steve
2026年7月14日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was great
2026年6月25日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Best store in Shrewsbury
I was so disappointed to hear the store is closing, I’ve had nothing but a great experience from this store. Today we went to kit up for our Arctic trip and was helped by Lee who was the most sound guy, great advice and really looked after us. Staff are always so kind, polite and helpful here. Thank you. Will be sad to miss this core store in Shrewsbury.
2026年6月20日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Visited the store today to purchase sandals
Visited the store today to purchase some sandals for my daughter. Lee was really polite and helpful. Thanks for your great customer service.
2026年6月20日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great experience!
I was welcomed in store with smiles and we had a lovely bit of chat.
I was collecting a reserved item and was served promptly by Charlotte and Lee.
The staff were all very personable which is admirable in the circumstances as they know the store is closing in September.
Good luck all X
2026年6月20日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Had in store what I wanted
Had in store what I wanted. Pity the store will be closing for good in September
2026年6月13日
Blacks - Shrewsbury からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
New Hiking Shoes
Was assisted by Lee when buying new hiking shoes. He was very knowledgeable about the ranges and I ended up purchasing the same model as he was wearing.
2026年6月20日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service from Dan
Excellent customer service from Dan. We arrived shortly before closing time but even so Dan took the time to provide a choice of sizes to make sure I had the correct fit.
2026年6月16日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Blacks - Shrewsbury からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was lovely and helpful and helped…
Lee was lovely and helpful and helped me find some boots that should fit my needs perfectly. he wasn't too pushy about just making a sale and took the time to help me figure what I need
2026年6月18日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Really helpful advice from Lee today…
Really helpful advice from Lee today when choosing camping gas.
2026年6月17日
自発的なレビュー
Blacks - Shrewsbury からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Went in to buy a new sleeping bag and…
Went in to buy a new sleeping bag and got excellent advice on what would be suitable. Lee was highly knowledgable and happy for me to take bags out of their cases to properly see them and he was then more than happy to re-pack them for me!
2026年6月17日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Good choice of clothing despite being a…
Good choice of clothing despite being a closing down sale. Staff very helpful.
2026年6月16日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Knowledgeable and helpful staff
Visited the store looking for children’s walking shoes. After several failed attempts at finding help locally, finally walked out with 2 new sets of walking boots! Lee was polite, knowledgable and accommodating, a welcome relief in customer service!
2026年6月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great customer service made sure I got…
Great customer service made sure I got the correct size shoe - thanks Lee
2026年6月15日
自発的なレビュー
Blacks - Shrewsbury からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Immy was very helpful choosing sandals!
2026年6月13日
自発的なレビュー
Blacks - Shrewsbury からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。