Blenheims Estate and Asset Management Limited レビュー 169

NEVER EVER buy/rent a property that is managed by these cowboys.
They will fleece you, hold onto your hard earned money EVEN THOUGH YOU NO LONGER OWN THE PROPERTY!!!
Useless, incompetent, heartless thieves.

We are still awaiting management accounts for the year ended 31/12/2021 for a flat our late father owned, until we receive these we cannot have all our funds from the
sale released by our solicitor. I email them on a regular basis and receive no response. Could not manage a rubbish bin let alone a portfolio of properties

What a terrible management company administering and mishandling our Service Change on behalf of another bunch of charlatans, Persimmon! Their behaviors, performance, conduct, attitude, actions and deeds require a Thesaurus to provide enough descriptive adjectives about their unscrupulous behaviour.
a. Prior to Blenheims appointment, overall cost of maintenance on the estate was £36,427, brought to account with our 2021 service charge payment demand.
b. Blenheims came on board on 1/7/21 and earned management fees of £10,788 for that half year, according to the annual accounts (versus the budget we were charged of £22,704 for this service).
c. The last 3 years we have paid £178,823 as a service charge for the estate and a total of £215,250 since inception. When you also add in the reserve fund, this total becomes £230,250, at a charge to residents who have been here from the start of £974.
d. Post completion of the majority of the estate, we have paid more than £88k for landscaped areas, tree works and arboriculture – 50% of the overall total. Tree works alone in 2021 was £9,2160. Is fair and reasonable? I would say definitely not.
e. We have paid £4,500 for public liability insurance.
f. We have paid over £70k in management fees for Blenheims – 39% of overall total. Comment: I would ask whether this cost versus their performance is fair and reasonable? I would say definitely not.
g. We were charged £16k more in our 2021 bill for anticipated service charge expenditure versus the estate Rentcharge receivable according to the annual accounts.
h. Overall service charge has increased by 2.4% from 2021 to 2022 and 10.8% from 2022 to 2023, 13.5% in two years, significantly more than inflation.
Shameful behavior from a shameless company.
Disgraceful and reprehensible.

I live in a development managed by Blenheims. The service is appauling. I had a roof tile fall from my roof and miss my car by inches. I logged the issue immedialtely with Bleinheims with a ladty who was clueless and wouldn't listen. Nothing happened. i followed up a couple fo days later and a contractor came out and took away the tile with no indication when he would return. I have chased 3 times since then with still no action. If another tile comes off and hits my car or god forbid an individual the claim will be much larger than the replacement of the tile.
I am going to raise with the directors of the management company and look to have them removed. They are also dishonest claiming that the contractor has returned and has tried to contact me which is just not true. If I could rate lower than 1 star I would!!

I never write these reviews but I feel like this VILE company needs one.
Absolute thieving scum bags.
They charge a yearly fee that’s gone from £100 to £179 a year. Well we didn’t pay this, as quite frankly the small patch of grass in front of our house, I could cut with a pair or scissors.
And if they think this fee is for the ‘whole estate’ I could give plenty of evidence of over grown, untouched areas.
Only last month, they cut all of our neighbours plants on their front lawn, and last year a stone flicked up and smashed another of our neighbours car windows, without leaving a note or anything.
So we’re now being threatened with court and a £965.28 bill.
How can these people sleep at night knowing they are charging this amount to people in a world that can barely afford to put food on their table?
There are so many names I could call this horrible, horrible company.
I HOPE THEY GO BUST AND LOOSE EVERY PENNY THEY’VE TAKEN FROM US AND OTHER PEOPLE.

This company is awful, modern day thieves and are not to be trusted or indeed payed anything for their poor non existent service,

BLENHEIMS ESTATE MANAGEMENT are Owned By FIRSTPORT, Both The Most APPALLING Companies You Will Ever Have To Deal With . They Are Grossly Negligence on Our Freehold Development, Breaches Of Their Contract, NEVER,EVER ANSWERING EMAILS , CHARGING HUGE FEES, FOR Years Of Wrong Accounts, A Total Disregard For Our LEGAL TP1s, With NO CUSTOMER SERVICE WHAT SO EVER . LUCY HOARE Is Supported To Be Our Representative, She Calls Herself A Regional Manager,OUTRAGEOUS, SHE HAS NEVER PERFORMED ANY ROLE HERE WHAT SO EVER. NEVER ANSWERS EMAILS , TOTALLY IGNORES EVERYONE. WHAT IS SHE PAID FOR , WHEN SHE DOES NOTHING ! THEN YOU ESCALATE YOUR COMPLAINTS, THIS GOES TO JONATHAN HOLMES, SUPPOSED TO BE THE MANAGING DIRECTOR, WELL NEVER IN MY LIFE TIME Have I COME ACROSS SUCH A MAN. TOTALLY INCOMPETENT, ARROGANT, BELIEVES HES TO IMPORTANT TO DEAL WITH 9YRS OF COMPLAINTS, SO EVERY EMAIL SENT TO THIS MAN , HE STATES “ THANK YOU FOR YOUR EMAIL IT WILL BE PAST TO OUR SELECT TEAM “ THATS IT !!!! YOU NEVER EVER GET A REPLY , AN ANSWER FROM ANYONE . These ABUSES , MISCONDUCT, GROSS NEGLIGENCE, RECEIVING OUR FEES , Which They CONSTANTLY Increase , FOR NO WORK And A TOTAL BREACH OF THEIR CONTRACT.
IN APRIL 2023 , These Management Companies Appalling Conduct Was DISCUSSED IN The HOUSE OF COMMONS . MP’S Constituents, Wanting Action To Stop This ABUSE Of Freeholders In New Builds , Forced To Sign Up To THIS “ MONEY MAKING RACKET
And Having To Deal Constantly With These Companies NEGLIGENCE., FIRSTPORT BEING THE BIGGEST Abusers Of LEASEHOLDER , Then Taking Over Companies Like BLENHEIMS Who Deal With Us Freeholders , Who At The Moment DO NOT Have The Same Rights As Leaseholders . It Was Promised that A” Bill”
Would Go Through Parliament This Year To Change The Law, Certainly We’ve All Heard That Before.
It Is Paramount We ALL Contact OUR MP’S TO PUSH FOR THE LAW TO CHANGE .
When You Buy A Freehold Home with A RMC Most Have No Idea What They Are Getting Into .
You Need Volunteer Directors , On Our Small Development, All Who Volunteer Do So For There Own Self Importance, To Protect Their Own Homes , Have No Understanding Of Company Law , Which Has Led To Breaches Of Company Law and Our TP1s .
These Management Companies We Employ, Its Their Job In Their Brief To Act On Complaints, Support Homeowners Etc. All These Failures Have Resulted In Down Grading Our Small Development in “An Area Of Outstanding Natural Beauty “, The Lose Of A Caring Neighbourhood And A Total Disregard For Our Legal TP1s .
A POSTSCRIPT, BLENHEIMS REPLY 26th MAY 2023.
I Have Never Read Such A DISHONEST Load Of RUBBISH ! We Were Subjected To Another ZOOM Meeting, TOTALLY UNACCEPTABLE, This Was So Directors Could Not Be Held Responsible For Their On Going Negligence. On 8/9 People Bothered Out Of A Possible 30/35 Meeting Last HALF AN HOUR. BOTH ZOOM MEETING 2022/23 . ALL COMPLAINTS SUBMITTED WEEKS BEFORE IGNORED.
PERHAPS YOU COULD TELLS US ALL , “WHAT TIMELESS EFFORTS “ THE DIRECTORS & BLENHEIMS HAVE ACCOMPLISHED EVER ON OUR DEVELOPMENT and FOR THE GOOD OF ALL LIVING HERE .

PLEASE LIST ALL YOUR ACHIEVEMENTS & DIRECTORS .

BLENHEIMS BREACHES OF “ DATA PROTECTION “
YOU HAVE BROKEN COMPANY LAW .
MY REVEIW OF YOUR COMPANY, NO WHERE DO I STATE WHICH DEVELOPMENT I LIVE .
YOU HAVE DELIBERATELY TRACED MY WHEREABOUTS, THAT IS ILLEGAL .
AGAIN IT SHOWES YOUR GROSS NEGLIGENCE!

Just spoke to Blenheims in Paignton. No wonder the accounts are always wrong, with a half with like that dealing with them, did not have a clue. Also no idea about customer service, seemed to forget he's working for us. Seemed to be insinuating the flats in the block paid different service charges, wouldn't surprise me.

despite complaining in writing several times our estate management company / Blenheims send contractors in in 'all weathers' dangerous machine operators sliding around my house on ride on mowers.
the house, drive and surround private property are left covered in green waste. I'm left to sweep up the drive and paths, wash down front doors and clean windows etc. I have documented evidence including photographs and video footage as proof. submitted bills for my time and resources to no avail. They treat people / home owners like complete mugs!

Terrible experience as a customer of this organisation, they have failed to communicate clearly, missed steps in their own processes and written very aggressive e mails. I would never recommend this company, they have been appalling to deal with. Sarah T

If I could give zero out of 5 I would. Blenheims are Mercenary! They have no interest in managing costs, rather they appear to have regular contractors without any tender process. Nor do they
Seem interested in customer service or moving managed property to owner managed. Extortion is another opinion I would use.

STAY AWAY! This is an extremely badly managed company. Emails and telephone calls are either ignored or answered EXTREMELY late. Repairs are always dealt with extremely late. Blenheims has no in-house London repair team. Service charge demands are issued late, and service charge reconciliations are issued years late. Blenheims uses very poor quality cleaners and very low quality contractors. The personnel are constantly changing and some are completely ignorant of the requirements of the job. AVOID, AVOID, AVOID.

Several complaints made and the service remains awful. The level of customer service is appalling. Complaints are dealt with in a very condescending and a blame the customer way. Had the same complaint last year, which they promised to resolve. Same issue this year and I get a phone from a rude young girl essentially blaming me. From what I can work out they charge an extreme amount of money for their “services”, which seem to be non existent and do very little in the way of work or support. We are tied into this company because of Cavanna, which I am extremely disappointed about. Would give zero stars if I could. Developers should avoid this scam company.

Horrendous property management company. Very slow or zero responses to emails.

Our property manager, Lindsey Brown, makes little effort to support with issues and mostly does not respond to communication, and there is absolutely no follow up on issue resolution.

Resident funds are completely mismanaged- with Blenheims choosing to carry out expensive and frivolous cosmetic works rather than focusing on maintenance and ensuring the reserve fund is sufficient to cover emergency works or when they themselves miscalculate insurance policy renewals. CONSTANT requests for additional funds with the assumption that all residents and owners have a limitless supply of cash to cover the consequences of their incompetent funds management.

My advice is to avoid this management company completely.

I have given 1 star but would rather not give any. Since Lisa Hurley took over 2 years ago as Property Manager in Plymouth, the service has been appalling. She rarely answers resident's emails unless prompted many times. Even then, she chooses what she will answer, and if she does answer, it's normally in such a condescending way. We have had so many issues, yet she fails to keep us informed unless we keep asking what is going on, or she doesn't treat anything with any urgency, when for some people, things become critical if not repaired quickly. She is the worst property manager for a long time here and we are all fed up with the way things are.

Great service from Racheal Langley and the property transfer team. They dealt with my request very quickly and ensured all my paperwork was sent to my solicitor very quickly. Thank you.

Most awful experience for a few years. Bleinhaims have caused so much trouble and frustration at every single event when we needed help. Most unhelpful and dismissive approach and a very useless manager Lindsey Brown. She is unable to cope with problems and never delivered an appropriate nor timely solution for any type of problem big or small. We had to make formal complaints about her more than once and no solution was found by the company. Seems they are re either understaffed or have no possibility to deal with incapable members of staff. A lot of email tennis at every problem big or small; always excuses found to say why things are not getting done when you need them the most, never a constructive and timely solution. Very poor. Awful service. I do not recommend to anyone.

The service charges are the most expensive in our postcode, without any explanation why.
The cost of living in a flat in Swindon is brought to the same level as mortgaging a house due to the prices these guys charge.
In 5 years of owning our flat they increased charges over and over and now we are in a situation where we're selling the apartment in deficit due to the people being put off by the immense amount of service charges.
2200 per annum for a flat, really?
They didn't fix a thing we asked for, everything was bodged by handymen. The landscaping consists of a person walking around once a month, without any tools.
The outside and inside of the common areas look like we're long due a freshen up.
The fire system is always faulty.
The lights in the common areas either work or don't - regardless of the timed switches.

This company is an absolute Joke .they don't pay suppliers on time ..... a true story .equipment ordered from a supplier and requested they set up an account to pay for those goods.the supplier get those goods in they still don't set up an account nor do they pay for the good .supplier sells their goods due to this and again the cycle repeats .in excess of 3 months for this to happen .water leak reported back in February .countless times they have been contacted by different means and not dealt with a speedy fashion with damp affecting properties and is still not fixed as of today's date well as water line not that far from dmpc .this is not a singular occurrence at this site for this issue .projected costings printed in an extremely small font and only covers a small % of the piece of paper .one property contravenes sites rules and totally different pictures are sent.. i hope this builds a picture of there extremely poor and expensive services they provide

Impossibile to communicate - no email replies - we have been trying to get mail boxes installed in the hallway as post is being thrown all over the floor and therefore getting misplaced. After several years of pushing the issue to be resolved there has been no attempt to do anything about it. We pay high rates for a substandard service