Bloom Flower Delivery レビュー 

Please do not use these people. They charged extra for expedited 4 hour delivery and ended up calling the recipient and telling them that the flowers would be delivered 24 hours later. Reason? They do not have a driver. What a cop out!!! Avoid these people. Save your money

I will absolutely never use this company again. I ordered for delivery on Monday paid extra to have a guaranteed delivery by 1 PM. By 7 PM I still have not had confirmation that it was delivered so I emailed asking if it had been delivered they stated that it was shipped and would be out for delivery and delivered the following day Tuesday by 1 PM. It is now 7:30 PM on Tuesday. It has not been delivered and now states that it is out for delivery for Wednesday by 9 PM.
This was very much for a specific situation and wanted to have this delivered to a friend at home while I knew they were there. It’s ridiculous to advertise and promise, satisfaction guarantee and then you deliver absolutely poor results. If you even deliver at all.
The bouquets that you post or advertise are absolutely beautiful, but when you cannot count on anything, it is completely useless. Do not ever use this company.

If I could give this absolutely zero stars I would. This was by far the worst experience I have ever had. Had an order for delivery today. They apparently couldn’t fulfill it but never decided to contact me and tell me that. They just waited until the day passed and my order wasn’t delivered and I had to call. I was then told that they couldn’t fulfill the order. Then the person who I literally couldn’t even understand kept trying to push me to accept a new delivery the next day. Ya, no. I’m good, why would I trust you a second time? The fact that they couldn’t even contact me to let me know is absolutely insane

Do NOT order from BLOOM DELIVERY SERVICE!!
THIS IS A SCAM!
I wish I could add the photo of the measly, unsettling bouquet sent to an ailing friend. My $79.00 gift turned to a charge of $148.10 on my credit card. Why & how? I have never received an invoice showing the charges, yey I have called twice and texted with my request...crickets.
Not only was it unacceptable...I ordered a PLANT, not a puny bouquet.
We have to stop these kinds of business's from supremely ripping us off.
STAY AWAY FROM THIS SITE RUN BY NEW WORLD THEIVES!!
Disgusting and disturbing 😳

The flowers i ordered were not the flowers that arrived at funeral service. I spent $100 on something I could have done myself for $15 and could have done a better job. Also, customer service is a joke. You can only talk to an AI assistant.

DO NOT USE THIS COMPANY!! I ordered flowers on a Thursday to be delivered to a funeral home on Friday. At 8 p.m. on Friday I realized I hadn't received confirmation of the delivery. I called only to be told a supplier issue but no one had reached out to me. Customer Service guaranteed me they would deliver on Sat by 9 a.m. Because I didn't trust it I did a AI chat to cancel and was told the cancellation was being sent. I also called back to cancel via the automated system and was told my cancellation was being processed (double cancellation) . On Saturday at 11 a.m. after not receiving a delivery nor cancellation email I called and the system said it was still being prepped. I then requested a rep to cancel and I requested an email confirming the cancellation. Also, let me add on Friday the rep offered me $6 of a $106 order for my inconvenience. HORRIBLE SERVICE

I would never buy flower's from from them you are better off picking wild flowers. Sent the wrong flowers to the wrong address terrible service stay away! It makes me sad I had to give them even 1 star.

BUYER BEWARE!!! Ordered a beautiful plant/flower basket for a funeral. What I ordered was beautiful. With shipping, handling, taxes and tips was over $140.
Called Bloom Flower Delivery the day of delivery after seeing what was sent. After 4 attempts and a week of waiting for an unanswered reply, called and insisted the AI bot connect me to a human. Got disconnected. Called back and after the AI bot did put me through, waiting over 15 minutes to talk to someone
“somewhere” and was given a reply similar to a standard training flowchart offering a 25% discount. I declined and asked for a supervisor who was unfortunately not available to talk to.
What I ordered and what was sent was IN NO WAY CLOSE. To top it all off it was wilted and droopy looking.
I will never again order flowers from this company.
Services provided were awful, customer service was beyond awful.
Why bother looking at what is available online when they obviously cannot provide what you ordered?

I ordered flowers in a basket several different flowers to deliver to my Aunt in Point, Texas they did not arrive on her Birthday and I was so embarrassed as they were not what I had ordered for her, trying to.get a refund wish me luck disappointed ☹️

On the worst day of my life I entrusted this company to deliver a floral arrangement for my sister funeral services. I paid extra to have the floral arrangement delivered earlier so everything could be in place for the final walk through. The arrangement wasn't delivered on time. I had to make time to call customer service that was very rude. The day of the service looked over at the arrangement and the banner was missing. I have sent several emails looking for a resolution and I keep getting the same answer they are looking into it. I received a text message letting know they will refund my card $5.95 of the $275.71 I spent. This is one of the worst experience I have ever had. I would never recommend this company and they will never get my business again.

Disappointing Experience — Damaged Flowers, Late Delivery, and Poor Customer Service

I would strongly caution anyone considering ordering from Bloom Flower Delivery based on my experience.

My family ordered flowers for my birthday, intending to send me a beautiful and thoughtful gift. Unfortunately, the flowers arrived three days late and in visibly poor condition. Several roses had brown, dried, and damaged petals, and other flowers showed obvious signs of deterioration. I took photographs of the arrangement and the shipping packaging and provided them to the company.

I was also concerned by the shipping information on the packaging. The company advertises local florist delivery, but the box and shipping labels identified Arabella Bouquets and an out-of-state floral shipping operation. I asked the company for clarification about how my order had been fulfilled.

What made this experience even worse was the effort required to get a meaningful response. I spent hours trying to reach an actual person and explain the problem. Despite providing photographs and clearly explaining both the late delivery and the condition of the flowers, the company did not offer the full refund we requested.

Instead, my family was offered $10, then 20% of the order price, and finally a 50% refund. We had explained the problem, supplied documentation, and given the company opportunities to make things right. Yet we were left with the impression that resolving a legitimate complaint fairly was not a priority.

My family spent their money trying to do something thoughtful for my birthday. I felt terrible that their gift arrived looking the way it did, and I felt even worse watching them have to spend additional time pursuing a reasonable resolution.

The flowers were disappointing, but the customer service was even more disappointing. A company should stand behind the products it delivers, particularly when the customer provides clear photographs of the condition in which they arrived.

Based on this experience, I would not order from Bloom Flower Delivery again. I hope other customers research their options carefully before trusting this company with an important occasion or a gift for someone they care about.

I wish I read the reviews before hand. Ordered flowers for a friend said they would be there by 5 even tho I ordered earlier in the day and paid extra for the 4 hour delivery frame. Live chat is AI and still no response probably the worst company I’ve dealt with I will be reporting this as fraud to my bank do not use this service.

Everything was a disaster . They should be put out of business Offered me 15 percent back. I WANTED ENTIRE MONEY BACK!!THIS PLACE IS EMBARRASSING,,,,!

Their website promises hand delivery, freshness, and 100% happiness guarantee. I got none of these. My flower order was left on pavement in hot Arizona sun with no notification to anyone of delivery. A garbage man found it hours later and took it to the office inside. Much of the arrangement was wilted. Bloom Delivery did not offer to re-deliver, but did offer a 10% refund which I still have not received.

Ordered a dozen roses at 9:00 AM this morning and paid for expedited same day delivery for someone at her place of business within 4 hours - Started calling after 1:30 PM, 1st get lied to by their AI agent who said the order was out for delivery. I simultaneously went online to track the order and called them again at 2:00 PM. I spoke to a CS rep, Jean who informed me that my order had not even left yet and said they started the cancellation process. None of this helps me since her Birthday is today. Now I have to wait for the cancellation to go thru and get my $105.87 credited back to my card. Meantime, I called an actual florist in that town, had to re-order and my flowers will be delivered to her place of business in the morning. I should have checked their reviews before ordering since everyone seems to have a complaint about them. Never ever again. Even if I have to physically walk into a floral shop. This company is a scam and should be closed.

Flowers for funeral were not delivered on time and refund was requested. It has been 2 weeks and I am still waiting on the refund and clear communication about it. I keep getting told that someone will be in contact with me soon and I hear nothing.

So my poor elderly father tried to order a plant for a friend &a month later, and lots and lots of communication with Bloom, we still had no plant and they almost refused to give him a refund. So they tried resending the plant, and let me tell you= What a hassle!!!! I intervened and asked 3 different times for a refund.They still tried to deliver the plant& after 6weeks& my poor father's frustrations the plant was delivered 3 days after the 2nd confirmation but still awaiting a "confirmation photo" says Bloom.
RIDICULOUS!!!!!!
DO YOURSELF A FAVOR& JUST SEARCH AN ACTUAL LOCAL FLORIST& GIVE YOUR $$ TO THEM& SKIP THIS SCAMMMMM!!!!!!
SCAM
SCAM
SCAM
& SHUT THIS COMPANY DOWN!!!!!!

I placed an order for flowers, balloons, and a card five days in advance of my cousin’s 80th birthday, only to discover that nothing had been delivered. When I called customer service to find out what had happened, the representative could offer no explanation beyond a vague claim that there was a “shortage of flowers.” She appeared to be reading from a script and was unable to answer my questions, address my concerns, or offer any meaningful explanation for the failure to fulfill an order placed well in advance. What made the experience particularly frustrating was the complete lack of accountability or any apparent effort to resolve the problem. An 80th birthday is a milestone that cannot simply be rescheduled, and the company's failure to deliver, compounded by its woefully inadequate customer service, turned what should have been a joyful occasion into an entirely avoidable disappointment. I find this level of service unacceptable and would strongly discourage others from trusting this company with an important occasion.

Do not order from Bloom Flower Delivery
bloomflowerdelivery com they will not deliver on time, even 3 or 4 days later. You will get frustrated and it will take another week for refund. Just find a local florist and request them to buy online

Their website advertised SAME-DAY DELIVERY, so I ordered flowers and even paid extra for expedited delivery. The flowers never arrived. They rescheduled the delivery for the next day, and once again, nothing was delivered.

Trying to get help was just as frustrating. Nobody answered the phone, and the chat support was terrible. When I finally got a response, I was told the order was “in transit” and would arrive the NEXT day another delay after two missed delivery dates.

It’s ridiculous to advertise same-day delivery, charge extra for expedited service, and then keep pushing the delivery back with no clear updates. Horrible customer service and a completely frustrating experience. NEVER ORDER FROM THIS PLACE!