Blue Mountain レビュー 

Bad experience with attempting a free trial and being charged for a full year. Technically I pressed the wrong button, but the website made it really difficult to figure out. A better company would have been clearer and not resorted to what is essentially trickery. At least I was able to turn off the auto-renew.

They informed me that I had been auto-renewed after the fact and then refused to give a refund. I had not used their service for years. Owned by American Greetings Corporation and not run ethically.

Actually 1 star is too many. I feel ripped off. I signed up for a month subscription which didn't register. When I went in the site to fix it I accidentally agreed to a further years subscription. When I wrote to explain the error I received a standard letter referring me to their terms stating no refund. I wrote a second time to explain the error and received the same response. What should have been a joyful experience has become a distressing one. I wish I had never started.it has left a bad taste

Cannot even get into the site to send a Xmas card on Xmas eve. Would not recommend this Company.

I've had ab account for several years. Obviously I can't speak for other user's experiences but I've had great performance from the website; have never tried the phone app.

Lot's of ecards. I've sent all sorts cards for birthdays, graduations, thank you - even condolences. Annual fee is reasonable for unlimited use and the cards always arrive on time.

Some of their personalized animated "Mash Ups" use name brand celebrities and are very clever. The Idina Menzel (of "Wicked" and "Frozen" fame) personalized birthday card based on "Fame" is amazing.

Unless something changes for the worse I plan to keep using them

I am surprised by the other reviews. Several years now and never had problems. Do a yearly subscription and send several cards a year for birthdays. In the process of trying out doing Christmas cards since we are not in the country to mail cards. I keep a personal list of which cards I send to whom and just make sure I don't send the same one to someone in the same household. I don't imagine I will run out even if they don't add more. Sure they can be corny, but that works for my crowd.

Tonight, I’d give them a zero if it were possible. I’ve tried multiple times to send an E greeting and the system will not preview it nor will it send it. Consequently, you do the card over and over and it won’t send it. I tried to send a note to the company asking why this is a continuing problem and it’s not accepting the submission on their own web platform. It’s time to cancel my subscription with them. I’ve had other issues that I wasn’t happy with the resolution but tonight I am done with them. It’s too bad their cards are cute but if this is the kind of service that paying customers get this is unacceptable. Please look elsewhere for your cards.

Blue Mountain site continually crashes.
I have used it over the past 3 days, occasionally managing to send a card but mainly finding that the site has crashed, asking me to login again, having lost the changes I made, or the new contacts I had added. A very challenging experience.
I emailed the customer service but received no response.
Blue Mountain, you need to improve your customer experience!

Very poor support... no support, never got answers, I wanted a trial, and suddenly I bought the year subscription. This is like cheating on me. Better don't try it

Joined the Free Trial on Bluemountain and sent my first ecard successfully. After a day or two I started to check on the terms and conditions of the free trial but couldn't find any details at all either on the website or my introductory email. This made me a little suspicious so I delved a bit deeper in order to cancel my trial. Under UK consumer law you have 14 days in which to cancel and eventually found by logging in and going to 'my account' then 'manage membership' I was able to cancel my auto renew and membership. It seemed to take ages once I pressed the cancel button and eventually I came out of the site. After a couple of minutes I logged back in and checked and my membership had been cancelled. By my limited experience with them the company seems genuine but thay should make the terms and conditions of their free trial more transparent.

I finally had to cancel my subscription to Blue Mountain. A couple times the ecards were never sent. I also had to call them and complain because they didn't send some of the ecards on the date I had requested.

While I enjoyed the service, and people really enjoyed receiving these cards, eventually the only ones left to send are pretty corny. Without more additions it becomes repetitive over the years.
Cancellation of service is a must before the date they renew or they will automatically charge you. And you cannot dispute this charge. They will not have mercy on you, because they say they sent notice 3 months and 1 month before, which I don’t remember receiving, but they send so many emails I may have thrown it out. BE CAREFUL, there’s a reason the have such a low review.

Very deceptive billing policies. One errant click and you will void your so-called "trial" period and your credit card will be charged with no recourse to get a refund.

I will never use this site again. I have NEVER asked my credit card company to block a merchant until I had this experience using Blue Mountain. Do yourself a favor and find another online service for ecards.

customer service runaround after asking to cancel membership many times had to have credit card company block charges

Same as others. They default to recurring subscription but never mention it until they take your money. No way to cancel your membership. Lots of reviews saying the identical thing.

This company, and its ‘mother’ company, American Greetings, needs to be sued! As stated in EVERY review, these folks are completely unresponsive. I wrote 4 times….ZIP. I called multiple times, trying multiple different department options, waited up to 60 mins on each call….ZIP. I called their ‘mother’ company, American Greetings, and they are the EXACT SAME….Exact same automated phone system and music.
CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE CHARGES. I did and will receive a refund. These losers need to stop stealing from their customers. Pathetic!

This company is unresponsive and deceptive. I didn't want to renew and they must set you up for automatic renewal when you purchase a yearly membership the first time. I've turned it off now. I've emailed them several times asking to have my membership cancelled to no avail. Poor business practices-I recommend avoiding them.

Was unaware I had a recurring yearly subscription and once I realised they'd billed me for another year I wanted to cancel immediately. Turns out all I could do was turn off auto-renew so I did that and contacted customer service assuming this mistake could be refunded. I was wrong. I wonder how many people have made the same or similar mistake and paid for a service they have no intention of using.....

Advertised as free eCards, but want $100's of a year. Waste of time.
Nice logo, but the cards I saw look pretty ugly, and the voices that read anything out are dreadful.. to the point you do the voice message as a joke because of how bad it is.

Awful don’t waste your time!!