I would not recommend BMW of Bellevue…
I would not recommend BMW of Bellevue for anyone trying to place a special order, reservation, or lease replacement. The process was disorganized, frustrating, and completely avoidable.
I was ready to order a new BMW iX3 from BMW of Bellevue. I had already configured the vehicle, submitted the reservation request, and was ready to pay the required $1,000 deposit. The BMW reservation process clearly indicated that the dealer would contact me, confirm the build and pricing, and provide a way to pay the refundable deposit online.
Instead, what should have been a simple transaction turned into weeks of confusion, excuses, and circular emails.
I repeatedly asked for one basic thing: the link or instructions to pay the deposit and secure the order. I was told the information had been sent. I was told a GM sent it multiple times. I was told to stop by the dealership. I was told I would get another link after submitting information. Then, after I submitted a new configuration with a price of $77,170, I was later asked whether I had received the link and paid the deposit — which I had not.
This went on for over a month while I was trying to plan around my current BMW lease return. Instead of resolving the issue, the conversation became defensive. At one point, after I left a 1-star review, the response I received was basically that they “didn’t do anything wrong” and that they could show proof if I stopped by.
That is not luxury service. That is not premium-brand treatment. That is not how a customer ready to spend nearly $80,000 should be handled.
I was not asking for anything complicated. I was not negotiating aggressively. I was not wasting anyone’s time. I simply wanted to reserve the vehicle I configured and pay the deposit BMW said was required. BMW of Bellevue somehow made that impossible.
Because of this experience, I am seriously reconsidering BMW entirely and looking at Mercedes instead. A dealership should make buying a car easier, not turn it into a month-long maze of mixed messages and finger-pointing.