A special thank you to a certain employee at brimsdown BOC Gases store. I had an issue needed advice and equipment this guy was above helpful and brutally honest. Sold me exactly what I needed to com... ãã£ãšèŠã
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Absolutely shocking company, Took a dive cylinder back after renting for 3-4 years never having it refilled and in this time and every monthly dd paid. Rung and cancelled and colleague said nothing wa... ãã£ãšèŠã
The customer experience I received from Gary Jenkins in your Reading store was exceptional. We were in a situation where we had no gas due to a leakage. Gary stayed behind after closing to welcome me... ãã£ãšèŠã
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Hello there. I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment. Its the customer facing foot soldiers that make all the difference..and my... ãã£ãšèŠã
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BOC Gases ã«ã€ããŠ
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BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing youâre covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, youâre always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know weâve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreé£çµ¡å
Forge, 43 Church Street West, GU21 6HT, Woking, è±åœ
- feedbackteam@boc.com
- www.boconline.co.uk
3.7
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item arrived on time
2025幎10æ1æ¥
BOC Gases ããã®åç
Good Morning Anthony,
Thank you for taking the time to leave us a review. I am delighted you had such a positive experience with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Great Customer service in the shop.
2025幎7æ25æ¥
BOC Gases ããã®åç
Morning Nigel, many thanks for taking the time to leave feedback. Your comments are appreciated.
Best Regards
BOC Customer Services
Very friendly and helpful staff andâŠ
Very friendly and helpful staff and easy to collect bottles. Very clean shop with a good display of parts.
2025幎10æ6æ¥
BOC Gases ããã®åç
Good afternoon Stephen,
many thanks for taking the time to leave feedback. Your comments are greatly appreciated and great to hear you had such a positive experience.
Best Regards
BOC Customer Services
Always polite and helpful
2025幎10æ1æ¥
BOC Gases ããã®åç
Good afternoon Paul,
many thanks for taking the time to leave feedback. I'm pleased to hear you have had such a positive experiences and your comments are greatly appreciated.
Best Regards
BOC Customer Services
delivery received on time
2025幎9æ30æ¥
BOC Gases ããã®åç
Good Morning Hazel,
Thank you for your review. I am glad you had such a positive experience.
Kind regards,
Lisa.
BOC Customer Service Team.
Driver on time and very polite
2025幎10æ3æ¥
BOC Gases ããã®åç
Thanks Ash for your comments, great to hear you had a positive experience.
Best Regards
BOC Customer Services
Cancelled my account on returning 2 xâŠ
Cancelled my account on returning 2 x bottles and keep receiving invoices for payment. Now have debt collection company asking for payment.
BOC have failed miserably â¹ïž
2025幎10æ1æ¥
BOC Gases ããã®åç
Good Morning Alan,
Thank you for your review. Could you please contact us at feedbackteam@boc.com to discuss your enquiry further.
Kind regards,
Lisa.
BOC Customer Service Team.
BOC Gases ããã®åç
Good Morning Colin,
Thank you for taking the time to leave a review. We appreciate your comment.
Kind regards,
Lisa.
BOC Customer Service.
Length of time waiting on the phone noâŠ
Length of time waiting on the phone no answer two twenty minute waits
Direct debit still not set up although told it was therefore showing Iâm behind in payment
2025幎10æ1æ¥
BOC Gases ããã®åç
Good Morning,
Thank you for your review. I have reached out to you via email this morning regarding your enquiry.
Kind regards,
Lisa.
BOC Customer Service Team.
BOC Gases ããã®åç
Good morning Darren, many thanks for taking the time to leave feedback, great to hear your comments.
Best Regards
BOC Customer Services
BOC Gases ããã®åç
Many thanks for taking the time to leave feedback. I am pleased your experience was a positive one.
Best Regards
BOC Customer Services
You are very reliable and alwaysâŠ
You are very reliable and always deliver what we ask for.
2025幎8æ6æ¥
BOC Gases ããã®åç
Many thanks for taking the time to leave feedback. I am pleased your experiences are such positive ones.
Best Regards
BOC Customer Services
BOC Gases are not what they used toâŠ
BOC Gases are not what they used to be.. We have had an account for many years but the service has deteriorated. They once exchanged used or expired cylinders wherever our staff were working but we are advised that is no longer possible - despite other providers still offering that service. Also, as a small business, our town centre office is not always attended, so when a service engineer turns up, unannounced and without prior notice, it is not possible to exchange cylinders. This leaves cylinders either out of date or empty - leading us to use other providers who can service or exchange cylinders at the customer sites where we are working.
2025幎10æ1æ¥
BOC Gases ããã®åç
Good morning Phil,
I'm sorry to hear you are experiencing lower than expected levels of service. I can see your details are connected to a number of delivery accounts. I will try to find a contact number for you, alternatively if you email the details of the issue, account number and contact details to feedbackteam@boc.com and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
We have being very lucky to have theâŠ
We have being very lucky to have the same driver the last few times and he is golden.
Friendly, professional and always happy.
Top Bloke
2025幎10æ1æ¥
BOC Gases ããã®åç
Many thanks for your feedback Adrian. I am pleased your service experiences are so positive, your comments are greatly appreciated.
Best Regards
BOC Customer Services
BOC Gases ããã®åç
Good Afternoon Peter,
Thank you for taking the time to leave us a review. I am happy that your experiences with us have been such positive ones.
Kind regards,
Lisa.
BOC Customer Service Team.
Keep charging me for a gas bottle iâŠ
Keep charging me for a gas bottle i have already returned
2025幎8æ22æ¥
BOC Gases ããã®åç
Good Morning Sheree,
Thank you for taking the time to leave us a review. I can see that your final invoice was charged in July when the cylinder was returned and that the final payment was taken by Direct Debit in August as all invoices are charged a month in arrears.
Your account has now been closed.
Kind regards,
Lisa.
BOC Customer Service Team
What can I say about this companyâŠ
What can I say about this company driving through Newcastle into clough a driver which is obviously a foreigner was going around around about nobody knew which direction he was going full of gas almost cause a big accident this company is not a good company to work for to order stuff off it's a disgrace you ring one of their managers they don't care that they have very bad drivers in a very bad team working for them
2025幎9æ9æ¥
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BOC Gases ããã®åç
Good Afternoon,
Thank you for your review, I am sorry to hear of your experience with one of our drivers. To be able to investigate further could you please provide some further details ie - time and date of incident and the type of vehicle involved with the registration number. Please email these details to feedbackteam@boc.com
Kind regards,
Lisa.
BOC Customer Service Team.
BOC Gases ããã®åç
Good Morning Grant,
Thank you for your kind review. I am delighted you are happy with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Easy to order
Ordering online is easy.
The website lists your past orders so you donât have to look through loads of options
2025幎8æ12æ¥
BOC Gases ããã®åç
Good Morning Martyn,
Thank you for taking the time to leave us a review. I am glad your experience with our website was such a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
Excellent ordering and delivery process
As always ordering,delivery and notification from driver pre arrival excellent
2025幎8æ28æ¥
BOC Gases ããã®åç
Good Morning John,
Thank you for your review. I am delighted you are happy with our service from beginning to end.
Kind regards,
Lisa.
BOC Customer Service Team.
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