Bongénie レビュー 

Während die Auswahl gewisser Kleider, für mich insb. Hemden, ganz gut ist, besticht der Kundenservice für online bestellte Ware leider durch ein sehr hohes Mass an Inkompetenz und Kundenunfreudlichkeit. Artikel, die online verfügbar scheinen, werden einfach nicht mitgeliefert; fehlerhafte Artikel werden in der Filiale nicht zurückgenommen und müssen auf eigene Kosten per Post nach Genf geschickt werden, etc. Alles in allem entspricht der Service nicht ansatzweise dem, was man von dem Namen und Preisniveau erwarten darf, was sehr schade ist. Leider wird auch bei langjährigen, guten Kunden keine Ausnahme gemacht. Ein klar gescheiteter Versuch online mit physischem Retail zu verbinden und ein Armutszeugnis was Kundenservice betrifft. Schade.

Very rude staff. At first, the sales assistant was standing around gossiping with a colleague and making fun of elderly women who were looking at handbags. She had no interest in approaching me; only after she noticed the Rolex on my wrist did she come over and ask what I was looking for.

I briefly explained what I wanted and, more importantly, what I did not want, yet she brought me exactly the kind of item I had specifically said I wasn't interested in. I don't attribute this to bad intentions, but rather to incompetence.

I definitely won't be coming back.

I had an extremely frustrating experience with BG Club’s customer service. After placing an order, I was informed by Swiss Post that my package had been delivered, but I never received it. I reached out to BG Club for support, providing them with evidence—including surveillance footage—that no delivery took place. Despite multiple follow-ups, my emails have been completely ignored.

Ignoring a customer with a valid issue is highly unprofessional and unacceptable. A reputable company should take responsibility and assist their customers, rather than ghosting them when a problem arises. I am deeply disappointed and would caution others about their lack of accountability.

I had high expectations, but this experience has made it clear that customer satisfaction is not a priority for them. I will not be shopping here again.