Books That Matter レビュー 

Order came very late and sizing wasn’t as described and very poor quality. They also sent me the wrong colour of sweatshirt. Emailed serval times and received no reply.

They have no returns policy or details listed on the website - so I’m stuck with a wrong order.

Despite being a regular customer and purchasing their boxes for years, they promised me they would amend an order and never did then never replied to any of my emails. Unfortunately I cannot continue to support this company, their priorities are not on customer care.

I really,really want to support this initiative but it is so tiresome every month when the delivery never materialises.
Currently waiting for my last box but not holding out hope as the last company response was a copy and paste job from my previous enquiry.

Have sadly cancelled my subscription.

Do not shop with them! Myself and friends have ordered books from this company with the promise it would be shipped before Christmas; it took 6 weeks to come. Their customer service was absolutely appalling, generic copied emails, no apologies, no acceptance for the stress that they have caused, no refund policy. Will report them trading standards.

Unfortunately i ordered something over a month ago and still haven’t received it, nor have I had any information on why this might be. I was hoping this would be a Christmas present but it is looking very unlikely.
Update!
Eventually received the item after 6 weeks (a jumper just shoved into a packet) without ever receiving an explanation or apology, would never use again.

Improvement

Wonderful idea, I look forward to my new box every month. Contents are always beautifully thought out and presented and I love getting a new book that I wouldn't necessarily have found myself. A worthwhile treat for myself that has never disappointed.

Such a good idea! The box came in excellent condition, packed full of lovely goodies - some skincare, the book itself + two little pamphlets, and a bookmark. Extremely good value for money, I'd highly recommend!

Such a fab book box. I emailed when my delivery was delayed more than expected, and received a rapid response. It’s great to know there is someone there to respond asap to sort out any issues!
The box itself is gorgeous - great value for money and love all the extra goodies! Great box, great experience!

I ordered two monthly boxes after being inspired by this female led business story upon seeing them on Dragons Den. However the boxes are taking ages to arrive (at least 3 weeks) and I am still waiting on one. They use Evri (was Hermes) as a carrier who are well known for problems. I contacted customer services via email (there is no phone number) and whilst initially helpful, they seemed to reply less to me once I had serious complaints and expressed my exasperation at their poor customer service. I asked for a refund which was denied and then after them confidently stating one box had arrived (it hadn’t) they ignored my pleas to confirm receipt of my emails stating otherwise. This all left me feeling abandoned and little hope of receiving my boxes or a refund for non delivery (Over £40 worth). Women have to work twice as hard as men to be taken seriously and I feel this company is really letting the side down. I won’t be ordering from them again

I want to like this and give a good score however i purchased a 3 month subscription in august to start in september and haven’t received my books. When i email i get either no response or someone saying it’s been dispatched. I’ve emailed, messaged on instagram, messaged on live chat and no one responds with an adequate answer, very disappointed

I love Books That Matter- the books are always incredible and thought provoking. The boxes are put together with such thought and care and they always go together so well.

Ordered the book only when an email was sent out. I'm not a subscriber. It took a month for it to be delivered despite seeing others have it on social media. I had to email them in the process to question when I'm getting the book which took days for a response. It was the second attempt of contact on two different platforms.

I have been gifted a 6-months subscription for my birthday and received my first box a week ago.

First, I am really enjoying the concept. It feels good to benefit from a service that is supporting women from different kind of minority groups and communities.

The box’s items are relevantly picked and well presented. I have received the July Box « Girls Come First », and got a very fun book and such nice goodies (briefs made of organic fabrics for example).

I am also happy with the communication, someone kindly explained the concept to me before hand on Instagram, and by email when I first started my subscription (giving me the option to start it from July or August). I appreciate the communication efforts, the rapidity of the answers and the quality of the service. I received my box within a week.

I am sorry to read some reviews that, I feel, are not representative of the company’s work and service. I wish people would acknowledge more that it is a small business too, and not Amazon Prime.

To sum up, I am really happy with my subscription and would recommend it to anyone. ☺️ Thanks guys!

Maïwene J.

Firstly, stories of brands and their ethos’ appeal to me more than the actual products they sell, so, on that basis alone, I decided to treat myself to a rolling subscription for my 30th birthday, next week.

I’m also the kind of person who will still leave a tip, if Customer Service is great and the food was poor. I also hate receiving discounts/ refunds as I understand business’ have costs to cover… but I reiterate, if the Customer Service is GREAT, you don’t remember the other poor elements of your meal out.

After being tempted to hit “subscribe” for a few days, I finally took the plunge to order a Trial Box (as a treat before next month’s subscription arrived) and Rolling Subscription… but had technical difficulties creating an account, so had to email Support for help.

2 days later (“we will respond in 48 hours, Mon-Fri)… crickets… but I was still super excited about joining, so fiddled about on the website for a while and finally figured out how to sign up but then had difficulties signing into the app, so, AGAIN, reached out to the Support Team, emphasising that this is a treat for my 30th Birthday and that I hoped I hadn’t missed the monthly deadline.

5 days later, I get a response to my original issue (which I had figured out) but no response to my newer one. Also, the whole order was still showing as “processing”, which was confusing… because I thought a Trial Box for a potential/ new subscriber would be sent quickly, especially after they have been charged £32 for one AND a Rolling Subscription.

Nearly a week later, I am SO disappointed at BTM Customer Service.

When I see the words “Small Business”, I immediately feel like my custom will be valued and that I will be supporting something amazing… but then in reply to some reviews, BTM say they are sending out “thousands of orders”, which is confusing.

Maybe their fame and popularity has soared, which is great, however, I expect more from a company like this, especially as a new customer and most especially someone who has reached out to express it’s for a milestone birthday.

Unfortunately, I have been charged for a Trial Box and First Month, which is fine but I have cancelled immediately just based on their Customer Service, alone.

In times like this, when the cost of living is sky high, I’d rather choose a SMALL business who appreciates me and the value of money.

Have placed a £35 order on Amazon for some books for my birthday holiday, instead, which I should’ve just done to begin with :/

BTM boxes are thoughtfully curated; opening them is joyous guilt-free 'me time'. It is so refreshing to hear alternative voices being given a platform. Women/those identifying as women are not a minority group globally, structural misogyny has dominated and oppressed in too many ways for too long.BTM challenges this is a non-violent and non-confrontational way through language, emotion and connection. Wonderful.

I signed up for 3 months after seeing this product on Dragons Den. After the first book, I actually began to dread the next two books arriving, and indeed by the time the third book came, started to feel quite stressed at the depressive and disturbing content that might be within. I admit that I only read the first 2 to 3 chapters or so of each, as I would feel very low and disturbed by some of the content and today I have boxed all three books up with a letter of complaint and am returning them to the company. I am not asking for a refund but I wanted to give them feedback on my experience. I have read many books over the years and indeed books by both women and men. I have never found such miserable and depressive stories written by women as I did in these three books.

The freebies enclosed are a waste of time too -because you haven't picked them yourself and may not be relevent, just self advertising for the companies providing them.
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(In response to your reply below, the reason I returned the books 'defaced' is so that some other poor unsuspecting person wouldn't go through the trauma and misery of reading these upsetting books).

I love my books that matter subscription! I have a rolling subscription and have never had thoughts of cancelling.. every box I have had I’ve loved! It’s so nice to receive a book I wouldn’t necessarily have picked for myself and discover small niche brands through the other gifts included.

I have found their customer service to be fantastic too, I’ve spoken with them on social media & via email regarding queries and each time had a quick & helpful response!

Really glad I stumbled upon this subscription box as it’s a real treat every month when it arrives. I couldn’t recommend BTM enough!!

The box comes with some nice gifts and a new book fitting with that months theme. They usually aren’t books I would pick out for myself so it’s nice to branch out.

I enjoy the books from this subscription but I do have one issue, whenever they give chocolate gifts in the box it’s always dark chocolate! Like as a woman I’m supposed to just love dark chocolate? Always goes straight in the bin.