Books That Matter レビュヌ 

250
•
TrustScore 5段階評䟡の1.5

1.6

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Absolutely awful company. Believe every single negative review, because they’re accurate. They don’t respond to anything, they ignore emails, they delete comments from social media if they don’t l... もっず芋る

5぀星のうち1の評䟡

Exact same as Emma B below in regards to Mystery Tote Bags. Offered a Sept and Oct box but nothing even 9 days after being told they would be sent straight away. This is after ordering mid-August.... もっず芋る

5぀星のうち1の評䟡

Same experience as others, ordered subscription in March for friends 60th, no books- excuse that lost in post etc then when challenged no response. HOWEVER ty to reviewer who said got money back from... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Please don't waste your money! Absolute joke of a company. They are struggling to deliver orders made months ago but are continuously advertising new boxes & live events... After many emails and Ins... もっず芋る

䌁業情報

  1. メディア・出版

さたざたな倖郚゜ヌスから提䟛された情報

Books That Matter is a monthly subscription box for the empowerment and inspiration of women and girls through literature.


連絡先

1.6

ひどい

TrustScore 5段階評䟡の1.5

250件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.6

すべおのレビュヌ

(250)

過去12か月のレビュヌ数: 0ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

A great bookish treat!

I've now received two boxes from Books That Matter and I've loved them both! The box arrives quickly, and the books are in perfect condition. I like the inclusion of bookmarks - you can never have too many! The other gifts are carefully chosen and cater to a wide audience (vegan treats that everyone can enjoy!). I would definitely recommend!

2021幎9月14日
自発的なレビュヌ
5぀星のうち5の評䟡

The best book subscription box out there

I was originally gifted a 3-month subscription to Books That Matter and immediately renewed when it was up. The book boxes are beautifully packaged, contain loads of fantastic items from independent and/or ethical businesses and, most importantly, have some fantastic reads. Honestly couldn't believe it when I opened my last box to see the latest Sally Rooney book - blown away! An amazing business that I'm happy to support and recommend.

2021幎9月14日
自発的なレビュヌ
5぀星のうち2の評䟡

Increasingly disappointed

Used to have a year round subscription in 2020 but now only buy boxes that appeal to me. However, I have been getting increasingly disappointed in the content of the boxes. There’s only so many postcards, posters and tote bags one can have. For £17 + postage, I’m better off getting the book at a bookstore.

2021幎9月14日
自発的なレビュヌ
Books That Matter ロゎ

Books That Matter からの回答

Hi there,
Thanks so much for taking the time to leave us a review.

I am so sorry to hear you are not too keen on our latest boxes. We really try to cater to all our customers, however due to the nature of our business we are unable to please everyone, although we try our absolute hardest! 😊
We always take every piece of feedback on board, so we truly appreciate you sharing this with us.

Thank you also for staying on the whole year, and we hope you'll consider our book only option when it launches!

5぀星のうち5の評䟡

WELL WORTH IT

Books that matter boxes are consistently high quality with some excellent choices of books which often bring me outside my comfort zone. Would recommend to anyone interested in feminist literature. I've been getting these for a year and a half or so, and in all that time there's not been a single disappointment. 5 stars!

2021幎9月14日
自発的なレビュヌ
5぀星のうち5の評䟡

One-off Sally Rooney box

I ordered a one-off box for the Sally Rooney special. This is my first time purchasing with Books That Matter and I’m so impressed with the box I received. It’s decently sized, recyclable and definitely worth the price for the contents I received: hardback book, bookmarks, a tote bag, sweet treats and a little booklet. In fact, it’s actually an unbelievable price, I would certainly pay more. The contents were presented / organised well, and overall, I’m very happy with it!

2021幎9月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Worth the secrets!

Never know what you receive but you know it will be amazing and something you’ve never read before. This has opened my preferences for books and also who to support in the small business world.

2021幎9月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Such a great monthly treat

I'm always so impressed by the quality of the boxes- just when I think I won't bother renewing my subscription again I get sucked back in by another great theme. It's definitely helping me read more, in varieties and genres I wouldn't necessarily choose for myself but always end up enjoying!

2021幎9月14日
自発的なレビュヌ
5぀星のうち2の評䟡

No added extras

Dissapointed with the box I received, ordered before the full details of what the box included but with the description, marketing and social media coverage then expectations were higher. The Sally Rooney box was to include exclusive merch, but was disappointed that it was the same things given away at no additional cost in bookstores like Waterstones. So it didn’t include anything other than some dairy free snacks compared to what was available on launch day. On that learning, I’d suggest purchasing after an unboxing to make sure you want to receive that.

2021幎9月14日
自発的なレビュヌ
Books That Matter ロゎ

Books That Matter からの回答

Hi Rachel,

Thanks so much for getting in touch with your feedback, it's super-valuable to us as a small and growing business!

I am really sorry to hear that you were disappointed with the box you received. As a small business and due to the nature of our boxes, we are unable to please everyone all the time, although we really do try!

Part of the Books That Matter experience is about receiving an excellent book, plus fun goodies from independent brands and artists. It's an all-encompassing reading experience! :) We worked very closely with Faber on this collaboration, who actually provided the additional gifts themselves, making this an exclusive book subscription box ideal for any Sally Rooney lover. In this box, we included chocolates, a Faber BWWAY tote bag and different prints and bookmarks all not available with Waterstones. This merchandise was only available to a handful of bookshops on the day of release, so by nature it is still exclusive merchandise from Faber for our box, and we are the only box they worked with (again, exclusively) to create this sally rooney reading experience xx

Again, we apologise you were not a fan of this month's box, but we do hope you're enjoying your book, which is now sold out on Waterstones <3

5぀星のうち4の評䟡

Nice little treat but no wow factor

I ordered the Sally Rooney book box and it was a nice little treat to myself but nothing special. In the box I had some bookmarks, print things, a tote bag, some vegan chocolates, and the book. The presentation was lovely and I really appreciate that the chocolates were vegan (I was worried I'd receive sweets that I couldn't eat!) but I just think there wasn't much wow factor to the box. I definitely liked the box and will use the gifts inside but not sure I'll sign up for another box anytime soon as I think if it's a book I'm not bothered about it probably won't be worth it.

2021幎9月14日
自発的なレビュヌ
5぀星のうち2の評䟡

Disappointing Women's Prize Box

I've previously had a short subscription to BTM and found it nice enough, if a little too "young" for me (there are lots of postcards/bits of card with girl boss slogans on).
I didn't continue because I didn't feel it was great value for me personally, even though the book selection was varied and good.
However, over the summer I decided to treat myself to one of their one-off boxes - the Women's Prize for Fiction box. This was hyped/sold on their social channels as being a really special box that would include exclusive women's prize goodies on top of all six books. It was not cheap - I think £85 plus postage - but it was a present to myself. You had to pay upfront and order the box blind, trusting that the contents would be as nice as they were suggesting.
But when it came to the box arriving... Well, that was the first issue - there were problems with delivery and it came much later than originally suggested (and communication from BTM was not at all good on this front). Then when it finally arrived it was so underwhelming...yes all six books were in there, but a couple were in what seemed like a weird airport-style paperback form (i.e even though the book wasn't yet available in paperback they'd got some special/weird edition of it instead of the hardback). I expected a paperback when the book was already available in that format - e.g Brit Bennet - but it was especially disappointing for Unsettled Ground, as I'd been looking forward to a beautiful hardback edition of that.
Then...the extra "goodies". Um, I've no idea where these exclusive Women's Prize treats were. I'd very naively hoped the box might include the WP journal or a mug (which they sell on the WP site). All there was, was a` bookmark saying "read women" (no women's prize mention/branding on it) and a couple of postcards advertising BTM (so flyers, basically). So no "exclusive" Women's Prize goodies at all. The treats were a couple of vegan chocolate things that I know appeared on one of their recent subscription boxes too, suggesting they might have been leftovers.
It wasn't even in a nice box/packaging. It all just felt really disappointing and bad value for money - especially when it had been advertised as being a really exciting/special box. I really wish I'd gone into my local indie and bought the books there instead.
I think the monthly box scheme is decent enough if you're a young female reader who likes getting stuff in the post - at least they give you a chance to see what's in the boxes on their social media before you order - but I personally would steer clear of one-off boxes like this, which are poor value for money. I certainly wouldn't take a chance on ordering one again without knowing exactly what was going to be in it for the considerable £££.
I respect what they are trying to do as a small female-run business, and so hope they take this feedback on board.

2021幎9月11日
自発的なレビュヌ
Books That Matter ロゎ

Books That Matter からの回答

Thanks so much for taking the time to leave us a review.

We appreciate hearing your feedback. Regarding our Women's Prize Box, we are sorry to hear this was not what you had expected. We had tried to be very open about what we were including in this box, for most of our customer, receiving the top books for Women's prize altogether in one parcel was an incredibly exciting offer we were ecstatic to be a part of with WPFF.

We are sorry to hear that delivery was delayed; we work very closely with Hermes but unfortunately sometimes parcels are delayed within their system. They provide tracking details throughout the situation, and our team are readily available via Facebook and Email and reply to all messages within 48 hours (oftentimes on the same day).

For the books included, we did not advertise them as being hardback but we are sorry if you missed this! Our prizes were also specially made for this box and we often use the same chocolate provider for different boxes. They provide fresh stock each time - we do not use old/out-of-date chocolate.

We do appreciate your fondness of the business and our mission, and will certainly take this feedback on board.

Best wishes,
Team BTM

5぀星のうち5の評䟡

Amazing!!

I gifted a box to a friend for their birthday and was so pleased with everything about Books That Matter!

The box itself was very well received and my experience with ordering and delivering couldn’t have been better. The process was easy and the delivery was speedy. Shout out to the excellent customer service team who were very helpful throughout. 5 stars all round, I’ll certainly be coming back for more!!

2021幎9月9日
自発的なレビュヌ
5぀星のうち1の評䟡

Underwhelming book box, unhelpful customer support.

I decided to try the subscription on the 19th of a month, not realising that they automatically take payment for the next month on the 20th. This meant that in the span of two days they took £40 from me. I was not expecting this. All of my other subs email at least 48 hours prior to taking payment. I emailed asking them to cancel the second payment (the subscription box will not be sent out for a while) and they refused citing issues with logistics. They suggested that I “gift the box to a friend”.

Here is the thing: the box I received wasn’t very good at all. Certainly not something I would gift to anyone. For £20 there was book that is currently £7 on amazon, a strange single-layer polyester facemask and a plain net shopping bag. There was also a travel-size foot spray (it’s okay, probably wouldn’t buy it), a cheaply printed bookmark and a little booklet/magazine thing.

There really are better book boxes out there, that are much better value for money and have better customer service when things go wrong. Shop around a bit before you pick this one. I really regret giving them my money.

Edit: I’ve since received my second (and thankfully final!) box from this company: the latest Sally Rooney best seller, a flimsy tote bag and some chocolate-covered chickpeas (honestly so grim, haha) It’s just not my cup of tea, I’m afraid. I hope others have a better experience with them!

2021幎8月31日
自発的なレビュヌ
Books That Matter ロゎ

Books That Matter からの回答

Hi Kali, thank you for taking the time to leave a review. As we clarified with you during our correspondence yesterday, it does state directly next to our product description that the Monthly Rolling subscription renews on the 20th of each month, but we are sorry if you missed this. There was an option to purchase just one standalone box, very clearly stated in the list of purchase options. We are also sorry to hear that you were not a fan of the box you received, they are modelled on a specific theme each month, and we carefully curate each piece from independent female artists, so each box each month is different and unique from the last. We wish we were able to please absolutely everyone with our boxes, but it sounds like this one was not to your taste, and although this is the first negative response to this box and it's contents that we've received, we still graciously take your feedback on board! Many thanks, Team BTM.

5぀星のうち5の評䟡

Love everything about Books that Matter

I absolutely love my Books the Matter subscription! After signing up for two 3 months periods I decided 12 month subscription was the way to go. Every month you get a wonderfully curated box filled items themed around that months book which always has a feminine link. The book is often a new release in paperback from authors I haven’t heard of, on topics I wouldn’t usually read and that’s great! I always love the gifts, they range from edible treats, toiletries, accessories, stationary and artwork all from independent female suppliers and artists.

2021幎8月21日
自発的なレビュヌ
5぀星のうち5の評䟡

A diverse and immersive reading box


I have been a subscriber now for over 18 months! I can honestly say that I have loved every box. Each month the book and gifts are carefully curated to ensure an enjoyable reading experience. It brightens my day when I get home to a new box and I enjoy reading a wide range of books. Books that matter have helped me to find such wonderful and diverse books across this time. I really could not recommend them any more

2021幎7月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Surprise!

I loved the Books That Matter subscription! To be honest, I didn't love the idea of a subscription as I'm not usually into all the books that are trendy at the moment, but I found that having one book per month that was chosen by someone else a lovely change -- and many time a pleasant surprise! All the treats and fun things that come with the book are also a great plus which makes you get in the mood to read. Highly recommended!

2021幎7月16日
自発的なレビュヌ
5぀星のうち5の評䟡

First box is a big hit!

My box only arrived on Sunday and I’ve already read over half of the fabulous book, painted my nails with the beautiful polish, starting using the (totally natural) stunning smelling soap, written and sent the cards and drank the lush colour changing tea! (It’s Monday)

I appreciate it must be very difficult to keep all subscribers happy all the time as everyone has very different tastes. But I feel like this ‘Feminist Utopia’ themed box was made just for me!

I will be sure to post another review in three months time. I am very confident they will be just as good though.

Thank you ‘Books That Matter’ you are awesome in my book!

Elaine X

2021幎7月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Disappointed.

Signed up two weeks ago, been charged for both June and July boxes but not received anything.

Customer support told me I should have a tracking link (I don't) and not sure if I'll actually ever receive anything associated.

Disappointed.

2021幎6月23日
自発的なレビュヌ
Books That Matter ロゎ

Books That Matter からの回答

Hi Rachel, thank you for taking the time to leave a review. As we clarified with you during our correspondence yesterday, we've been locating your boxes for tracking links and then your June box will be with you shortly! As we're not in July yet, you won't have received your July box yet. As stated on our website, the boxes are shipped in the first full week of the month so your July box is a pre-paid subscription and will be dispatched in the first full week of July. Many thanks, Team BTM.

5぀星のうち1の評䟡

Total disappointment

Tried to order a subscription and was told it would arrive repeatedly. It didn’t. Customer service was rude when I contacted them. It was just a really upsetting experience when I’d been so looking forward to signing up.

2021幎6月20日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報