BOVEM™ レビュー 

BOVEM™ からの回答

2023年12月28日 に更新

Hi Jack,

Thanks for the fantastic feedback! If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out to us at anytime.

BOVEM™ からの回答

2023年12月28日

Hi Aaron,

Thanks for the fantastic feedback! If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out to us at anytime.

BOVEM™ からの回答

2023年12月28日

Hi Gail,

Thank you for the shoutout! We're thrilled to hear that you had a positive experience with our customer service team.

BOVEM™ からの回答

2023年12月28日

Hi Alex,

Thank you for taking the time to share your experience with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us at anytime.

BOVEM™ からの回答

2023年12月28日

Hi Ainah,

Thank you for sharing your positive experience with our customer service. We're thrilled that our solution works for you even after your warranty period. If you require any further assistance, feel free to reach out to us at anytime!

BOVEM™ からの回答

2023年7月17日

Hi Richard,
We are so incredibly sorry to hear of the disappointment you have experienced. I can certainly echo your frustration in regards to this.

I've taken a look into your order and do see that your order is due for delivery very soon. When we pass our orders to our courier for delivery, we trust they will deliver in the timeframe promised. In the case of your order, you have opted for standard international delivery which takes anywhere from 7-18 business days to be delivered – we have also made due efforts to communicate this in our product, checkout and shipping policy page. Please keep a close eye on your tracking information for further updates. Thank you so much for your patience and understanding in the meantime.

BOVEM™ からの回答

2023年7月17日

Hi JC,
Thank you so much for taking the time to leave your review. We appreciate the kind feedback and the wonderful support.

BOVEM™ からの回答

2023年7月17日

Hi Alex,

Thank you for your review. A member of our customer support team has since been in touch with you to rectify the shipping error and the item has since been successfully delivered to you. We apologise that the experience has fallen short of your expectation this time. We thank you for your ongoing support and understanding.

BOVEM™ からの回答

2023年7月17日

Hi Jesse, thank you for taking your time to leave a review regarding. We're sorry that your experience with BOVEM did not match your expectation.

I've looked into your order and I do see that you opted for express delivery which typically delivers within 7 business days. As per the order tracking, the delivery was completed on May 12, 2023, one day after this review was written. Rest assured that our team is constantly finding cheaper and quicker ways to get orders to our customers. Thank you for your patience and we hope that you enjoyed your BOVEM purchase!

BOVEM™ からの回答

2023年5月10日

Hi Erbekettin,
We're sorry to hear that you haven't received your product yet. Please email us with your order number or contact details so we can resolve the matter and provide you with an update as soon as possible. Thank you for your patience, and we look forward to resolving this issue for you.

BOVEM™ からの回答

2023年4月19日

Hi Josue,
We're sorry to hear about the issue you are facing with your trimmer. We understand how frustrating it can be when a product stops working unexpectedly. We would like to assist you with resolving this matter as quickly as possible. Please email us at warranty@bovem.co and know the order number or contact details associated with your purchase so we can initiate the return or exchange process. Our team will be happy to assist you with the next steps and make sure you have a fully functioning product. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this matter for you.

BOVEM™ からの回答

2023年4月14日 に更新

Hi Ramdani,
We're sorry to hear that you haven't received your product yet. Please email us with your order number or contact details so we can resolve the matter and provide you with an update as soon as possible. Thank you for your patience, and we look forward to resolving this issue for you.

BOVEM™ からの回答

2023年4月14日 に更新

Hi Abdulla,
We are incredibly sorry for the inconvenience caused. This is certainly not the experience we wish to provide our customers and we share your frustration with you entirely. All orders are followed up with a trackable shipping confirmation – I have looked into this for you and it should have been delivered by now.

If the item has not been received, could you drop an email over for us to investigate your order with the courier? We look forward to your reply to action your delivery issue for you as soon as possible.

BOVEM™ からの回答

2023年4月14日 に更新

Hi Azhar,
Thank you for choosing our products and for sharing your experience with us. We are delighted to hear that you are satisfied with your purchase and that our product met your expectations. We appreciate all the wonderful support.

BOVEM™ からの回答

2023年4月14日 に更新

Hi Jorge,
Thank you for your positive feedback. We're glad you loved the quality of our products. We apologise for any inconvenience caused by longer shipping times especially to Mexico and we're working on improving our delivery process. Thank you for your support and we look forward to providing you with better experiences.

BOVEM™ からの回答

2023年4月14日

Hi Merlin,
We are so incredibly sorry for the inconvenience you have experienced. We echo your frustration and disappointments entirely. This is certainly not the service we wish to provide our customers when purchasing from us. I have had a look over your email and I can see you have since been refunded in full. However, if there is absolutely anything we can do to assist you, please do not hesitate to contact us. Once again, our sincere apologies for this disappointing experience.