I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... もっと見る
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A long time owner of a Brennan. At one point I had 2, I think they're so convenient and easy to use. All I can say is that if it ever broke down, I'd be in the market immediately for a new one. I love... もっと見る
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Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.
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No delivery to Australian customers for wi fi dongle. Had to order using a friend's address in UK, who forwarded goods on to me. Staff not reading information in emails properly. I wished to order a W... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
連絡先
4.5
優良
993件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Excellent delivery!
Excellent delivery- said 3 to 5 days, arrived in just over 24 hours! Have ripped nearly 60 albums, in one day- great!
2026年4月15日
Brennan からの回答
Hello Andrew
Thanks for the five stars - glad you are enjoying your B3+ and thanks for the 60 albums in a day mention. That's going to help buyers.
Martin
Brennan からの回答
Hello Davd
Thank you for the five stars - glad you found Amanda and Paul to be helpful and friendly and that you are happy with your B3+
Martin
Brennan からの回答
Hello Stephen
Thanks for the five stars - glad we could help and that your B2 is back in operation
Martin
Quick service
2026年4月2日
Brennan からの回答
Hello Terry
Thanks for the five stars - good to hear from a JB7 owner
Martin
Setup tricky but works well once completed
Delivered promptly. Setup a little tricky but once setup seems to work well.
2026年4月14日
Brennan からの回答
Hi Jeff
Glad you are enjoying your Helix. Let me know what you found tricky and I can perhaps make some changes to the documentation. Email me at thebrennanb2@gmail.com
Martin
Excellent product
Excellent product, (still in the process of loading my CD collection )arrived when told it would. Easier to set up than I thought it would be .
2026年4月13日
Brennan からの回答
Hello Martin
Thanks for the five stars - glad that you found your B3+ was easy to set up - and thanks for sharing that.
Martin
App and Web UI are really dysfunctional…
App and Web UI are really dysfunctional and useless
2026年4月13日
Brennan からの回答
Hello Walid
Sorry to hear that you are not happy with the app and webUI.
I don't know if there is a networking issue behind this or if you dislike the way they operate so I'd be grateful if you could tell me more.
In particular let me know what device you are using - mobile phone, laptop, tablet etc.
Also which of the four web UI variants you have tried.
In fact I am currently considering a refresh of the web UI - it is almost a decade old - which should tell you that it is stable and generally enjoyed by owners. But it may look dated by comparison with modern web designs.
Let me know what you disliked about the web UI. Was it too complicated? Or did it not do something? Or was it too unlike other apps?
I'll email you directly but I'll be keen to hear your views
Martin
Brennan からの回答
Hello William
Thanks for the five stars - glad you found us friendly - I think that's important. Nice to hear from a JB7 owner as always.
Martin
Got my music back.
Having access to most of my music is great, only thing is trying to find the rest of my cd’s that are buried.
2026年4月8日
Brennan からの回答
Hello Andrew
Thanks for the four stars - good to hear you are enjoying your B3+. Let me know how we can earn that fifth star.
Martin
Ordered part over weekend
Ordered part over weekend, arrived on Tuesday morning.
Excellent.
2026年4月9日
Brennan からの回答
Hello Derek
Thanks for the five stars glad your B2 is back in business. We seem to have sold a few of those cards this week.
Martin
Prompt and accurate response to email…
Prompt and accurate response to email request for advice and assistance. Speedy dispatch of part required for fix (SD card ).
2026年4月9日
Brennan からの回答
Hello Paul
Thanks for the five stars - glad your B2 is back in business.
Martin
The product is great but I’ve found the…
The product is great but I’ve found the app doesn’t work well at all. Keeps losing tracks even after I’ve refreshed it
2026年4月9日
Brennan からの回答
Hello Malcolm
Glad you like your B3+. If you could email me at thebrennanb2@gmail.com with a more detailed description of the problem you have with the app then I will try and help. Ideally if you describe in steps what you do and what you see - I should be able to reproduce what you are doing.
We do find that the web UI is more stable if Wifi is poor but I'd be very interested to learn more
Martin
Top quality player easy to set up and a…
Top quality player easy to set up and a fast delivery
2026年3月10日
Brennan からの回答
Hello Richard
Thanks for the five stars and sharing how easy it was for you to set up.
Enjoy your music
Martin
Excellent service
Excellent service & we purchased the Brennan B3 after my husband had done some research he decided this is what we needed to store our vast music collection and enjoy listening with our new Sonos speakers. Brilliant invention!
2026年4月7日
Brennan からの回答
Hello Meg
Thank you for the five stars - glad the B3 is living up to your hopes. Given that you have a "vast" music collection make sure you backup as you go and then make a fresh backup when everything is loaded.
Martin
Brennan からの回答
Hello Hugh
Thanks for the five stars - glad you are enjoying the B3 after the B2. Do you use both or did you sell the B2? - I just looked on ebay and second hand B2s are fetching £400+
Martin
Delivered very quickly and a great…
Delivered very quickly and a great product with excellent follow up support via their forum
2026年4月7日
Brennan からの回答
Hello Terry
Thanks for the five stars - glad that you are enjoying your B3+ and that our support was excellent - I had a quick look for any emails but couldn't see any so I don't know if you meant the website, AI or forum.
Martin
Update - thanks for letting me know it was the forum - M
My Brennan still won't work
My Brennan still won't work. My library list on my laptop is blank as the Brennan won't pick up Wi Fi.
2026年4月7日
Brennan からの回答
Hello Stuart
I see that you ordered a Wifi dongle - I see that you emailed about a B2 back in 2018 but cannot see any recent emails. I have asked Paul to make contact with you. But you can email us a thebrennanb2@gmail.com and takes us through some history and we can get the B2 back on Wifi
Martin
Internet Strength is Critical
I had a lot of issues with this initially and all of them appeared to do with the strength of the internet signal. The initial ripping had skips, pops and other noises and was not what was expected. I contacted Brennan and Paul made some suggestions. In the end it was linking it via Ethernet that transformed the unit into what I was expecting.
It would be good if there was more emphasis on the importance of the internet signal. There's no documentation supplied that stresses this. There are no warnings on the unit that it is below the minimum required. This could be improved.
But the unit, now it's working, is excellent. Yes, you need a computer really to add artwork as it doesn't fetch it automatically for me. The interface is fine and I'm enjoying it. I'm not enjoying having to re-rip all of the CDs I did prior to a resolution.
2026年3月25日
Brennan からの回答
Hello Brooke
Thanks for the four stars and the feedback. I have logged your suggestions about warning if the Wifi signal is low and adding that to the website - both good ideas.
I'm not sure how a lack of Wifi would lead to skips and pops - so please make sure you backup. I always suggest backing up incrementally as you go. Then after doing any renaming and housekeeping you do a fresh backup.
Martin
Cassette to cd? Before purchase?
Will it catalogue cdss that have been created from cassette tapes?
2026年4月13日
自発的なレビュー
Brennan からの回答
Hello Brian
Good question. The B3 will not be able to identify the CD because its digital fingerprint will not match any known CD. You can certainly rename the album, artist and tracks manually after you have ripped the CD. You can also add album art manually. I don't think there is an automatic way to name the tracks but I have asked Paul for his advice. It will depend on how you created the CD from the cassette. You can email us at thebrennanb2@gmail.com and tell us more about the CD[s] and we may be able to help more
Martin
Update - please see this article on our forum
https://www.thebrennanforum.com/post/editing-artist-album-and-track-names-and-adding-album-artworks-using-the-web-ui-13568211?trail=15
Brennan からの回答
Hi John
Thanks for the five stars - glad you are enjoying your B3+
Martin
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