I ordered the item on line already knowing the item i required. Easy payment then went to store to collect. It was already at the counter awaiting collection. Staff polite
企業が回答しました
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I’m very disappointed with both the Polyvine Satin varnish and the way this situation was handled in store. I went back to the store with the product and receipt. The staff member told me str... もっと見る
企業が回答しました
Great staff, always really helpful. I use this store all the time for everything I need as a decorator
企業が回答しました
Ordered on line , ready when I arrived
企業が回答しました
企業情報
Brewers Decorator Centres - Colchester (PaintWell) について
当該企業による記述
Trade Deals
Paint
Wallpaper
Woodcare
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Who are Brewers Decorator Centres?
Transform your space with Brewers, your go-to destination for top-tier paint, wallpaper, and woodcare supplies. With over a century of expertise, we cater to DIY enthusiasts, seasoned decorators, and contractors alike. Explore the finest brands across our network of 200+ stores and online.連絡先
Layer Road, Colchester, CO2 9JY, Colchester, 英国
- 01206 700860
3.7
まあまあ
4件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Brewers Decorator Centres - Colchester (PaintWell) からの回答
Glad to hear everything ran smoothly! Thanks for taking the time to review us!
Quick service
I ordered the item on line already knowing the item i required. Easy payment then went to store to collect. It was already at the counter awaiting collection. Staff polite
2026年5月5日
Brewers Decorator Centres - Colchester (PaintWell) からの回答
We're delighted to hear your online order and in-store collection was so smooth and efficient. We appreciate your kind words about our staff.
Disappointed experience
I’m very disappointed with both the Polyvine Satin varnish and the way this situation was handled in store.
I went back to the store with the product and receipt. The staff member told me straight away that it could not be refunded and that I would need to provide photos instead. I sent an email on the spot, was told I would receive a reply, left the product in the store, and came home.
The only reply I received was a short message quoting the manufacturer, saying that the finish can look different depending on the light. That was all — no real assessment of the issue.
I replied again with clear photos taken in natural light, showing my table finished with Polyvine Satin next to a Ronseal satin-varnished shelf. The difference was obvious — the Polyvine finish was very glossy, not satin. After sending those photos, I received no further response.
This varnish also had a very strong smell for a water-based product, and despite following the instructions exactly and applying only two coats, the finish was nowhere near satin.
Before buying, I had asked in store for a durable, satin (not glossy) finish. I was shown Polyvine and told how good it was, which is why I purchased it. Unfortunately, it was completely unsuitable.
I later contacted Tikkurila which i should have done first time, explained what I needed, and they advised a product for my project — a semi-matt finish, which is exactly what I was looking for. I’m very happy with the result, which proves the issue was not lighting or application, but the product itself.
In the end, I paid nearly £27 plus vat for a product I couldn’t use, and the lack of care or accountability was very disappointing. I used to come here specifically for Tikkurila products, but after this experience I’ll be buying them online instead — cheaper, free delivery, and far better support. Definitely they lost my as a customer.
Shame that I cannot post pictures here.
2026年2月3日
自発的なレビュー
Brewers Decorator Centres - Colchester (PaintWell) からの回答
Hi Stela, thank you for your feedback. I’m sorry to hear you were disappointed with both the product and your experience in store.
As the varnish had been opened and used, the issue was raised with the manufacturer for assessment. Polyvine reviewed the photos provided and advised that the finish shown was consistent with a satin varnish, with the higher sheen caused by light reflection rather than a product fault.
We understand this did not match your expectations, particularly when comparing finishes across brands, and we’re sorry for the frustration this caused.
Kind regards,
Shannon
Great staff
Great staff, always really helpful. I use this store all the time for everything I need as a decorator
2025年7月3日
自発的なレビュー
Brewers Decorator Centres - Colchester (PaintWell) からの回答
We're so glad our helpful staff consistently provide you with everything you need. Thank you for your continued patronage!
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