Broadway Candy レビュー 

Broadway candy is a lovely place to shop for all good sweets which are well packaged in designer tins. Lovely. Sweets and their service is spot in. Delivery.is super as well. Great Service Broadway.Canday. keep up the good work.

Be careful to order with this company. I am really disappointed with Broward candy and also with Amazon. I never received the product.
After several contacts with both companies trying to fix the problem, Broward candy insists on stating that I received the product, then Amazon contact me, asking me to make a police report. I went to the police, but since it wasn't an emergency, they scheduled it for two weeks later. And when I tried to use the Amazon link to file the police report, it was no longer available. I tried contacting Amazon customer service, and they told me they would try to validate the link again, but it wasn't certain and that's how it stayed. I'm still waiting, without a response from Amazon. Simply ignored and with a loss of over €130.00, not counting the import tax, which was also paid to the Belgian postal service. I've been an Amazon Prime customer since 2018 and have spent a lot of money on Amazon, but with all this, I've completely lost confidence in this company.
From now on, I'm going to rethink how I shop.
About Broward Candy, it wasn't the first time they've caused me problems (I only bought again because I need the product and sometimes I can only find it at this company), in my mind I know they are completely disorganized or scammers.

Good choice selection normally good deals and very fast delivery

Snacks are great, customer service is not so great.

Ordered x3 tins of Guavas. 2 were moderately damaged. Not sure due to delivery as well packed. Otherwise difficult to buy and at a reasonable price from this retailer. I hope they weren't sent out damaged.

Subject: Complaint Regarding Sale of Expired Products

To Whom It May Concern,
I am writing to formally complain about Website Name:
broadwaycandy com in UK
for selling products that are past their expiration dates.

On date 26/06/2026 , I purchased
Huel Ready to Drink Complete Meal Cinnamon Swirl 500ml Bottles

from their website. Huel Products Arrived on the 29/06/2026 by Royal Mail
After consuming the product, I began to feel unwell just minutes later.
I read the bottle and its appears that all 24 Huel bottles Expired in 17/06/2026
This raises serious concerns about the safety and quality of the products they sell.

According to consumer protection laws, it is illegal for businesses to sell expired food or health products, as this can pose significant health risks to consumers. Such practices not only violate consumer rights but also undermine public health and safety.

I am worried that other customers might unknowingly experience similar issues, and I urge you to investigate this matter thoroughly. It is essential that appropriate action is taken to protect consumers and ensure compliance with relevant laws.

I contacted broadwaycandy and refused to return and refund, further moreover they have send me email with on screenshot from they computer that it can be use for a month after the expiration date. Unfortunately they lied
Avoids this company website
This American company registered in uk
At: Level 2, Cranborne House Cranbourne Road Potters Bar
EN6 3JN
United Kingdom

Good range of products, prices are not ridiculous and easy to order and fast delivery.
Have used before and would buy again, ticks all the boxes

The pricing and quality is amazing and on top of it the delivery was done in just 2 days am really happy. Will keep ordering in future .

I ordered from Broadway Candy in spite of the poor Trustpilot reviews because it was the only place I could find a product. As it turned out, my order was shipped in a timely fashion but the package was damaged in transit. Broadway Candy responded to my website generated message promptly, and has given me an appropriate partial refund. I have since re-ordered. I’ve taken off one star because it could’ve been packaged a little better to prevent the loss.

I was very pleased to discover this company as they sell products I find hard to obtain elsewhere and that are reasonably priced. Unfortunately, the "Create Account" option on the site does not work properly. As I was filling in my details and had not yet created a password, a pop up appeared asking me to verify myself and options to do this, I chose email and followed the instructions etc. This took me directly to the site and closing the "Create Account" page; therefore I have no password by which to gain access again once logged out.
I went to My Account on the site and discovered that creating a password there was not possible, so I made my order and emailed them explaining the issue regarding the fact I have no password and can't get access to the site. I got this answer:
"We don't have access to your password and are unaware of it. Could you please try logging in and out to check if you can still enter the password or not?"
I asked them to read my opening message again, but they were still unable to process the the information I had given i.e. I have not got a password.
I have had to request that they close my account but they just thanked me for my business.

Absolutely love this site, where I get my "sucky sweets" every month (okay fortnight lol!). Postage has always been very fast and reliable. I would recommend them to anyone who wants to broaden their taste horizons, there's some cool stuff on there!

My order was despatched super fast got it the very next day after placing the order, will definitely be back for another order.

Terrible and upsetting

I placed my order after searching for more vegan flavoured sugar free jellies and was please to find this place so I placed my order which was not delivered offered refund and or replacement which the replacement I opted for
No delivery again!!! How incredibly disappointing and upsetting I reached out this time to be accused of lying now completely ignorant and rude so I still do not have the so wanted jellies I’m so sad and wished I never bothered 😕
Avoid to have the same upset and disappointment and of course insults

I ordered their Hersheys Kisses on Amazon as Amazon had run out of the Family Pack that I often buy...

But seriously, these ones taste different! I'm very tempted to say these are not genuine Hersheys Kisses?!?

Purchase 2kg Hershey kisses and it arrived the next day! Will definitely buy again and again 💕💕💕

Awful company doesn’t dispatch orders from TikTok

Ordered 6x320g jars of Chutney for £24.99 (£13.01 kg), and received 6x230g instead.

Contacted the shop to highlight the error, and was offered a 20% "goodwill" reduction, bringing the price to £19.99 (£14.49kg), despite 6x230g being advertised as £19.70 on their own web store.

Pointed out they were not matching advertised price for the cost per KG ordered, let alone the cost advertised for the size received.

Rather than coming to an amicable solution, Reign was incredibly rude, and smarmy in their responses and after I highlighted I just wanted the price adjusted to £17.95 for the correct price per KG, they refused and insisted I return the product if I was not happy.

Not only being incredibly rude in their approach to the situation, but subsequently refusing to assist in sending a QR code for postage, once informing them I did not own a printer; the first time I have ever been told it is not possible for this when returning a product.

It would've been much easier had Reign actually understood what a goodwill gesture entails. Reign was not only against honouring the price per KG of what was ordered, but was wanting to charge a 29p surcharge on the price advertised for the product weight I received; thus, penalising me for their own mistake.

I strongly recommend people check size of products sent, because they are falsely advertising price & not rectifying their errors when highlighted. I have seen on a few other reviews, this is an ongoing issue. It is dishonest and fraudulent behaviour.

Reign, I note from previous reviews you should probably work on your approach to customer service. Do better.