Buyaparcel レビュー 

Buyaparcel からの回答

2026年7月8日

We are sorry to hear you have an issue with your recent order. We have sent you a message against your Amazon order so we can get this resolved via an swap/exchange or return for refund. We look forward to hearing from you.

Buyaparcel からの回答

2026年7月10日

Thank you for taking the time to leave your feedback. We are very sorry for the confusion and disappointment caused by your order.

Having reviewed your case, we can confirm that this was the result of a listing error. Unfortunately, the product you were led to expect was incorrectly linked to the pricing and stock code of a different item, which resulted in the wrong product being supplied. We sincerely apologise for this mistake.

We would like to reassure both you and future customers that this issue has now been corrected to prevent it from happening again. We can also confirm that a full refund has been issued for your order.

We appreciate you bringing this matter to our attention and are sorry that your experience did not reflect the standard of service we aim to provide.

Buyaparcel からの回答

2026年7月10日

Thank you for taking the time to leave your feedback. We are sorry that your experience did not meet your expectations.

Having reviewed your order, we would like to clarify that your item was not out of stock, and this was not communicated to you at any stage. We understand there was some confusion regarding the estimated delivery timeframe, which unfortunately led you to believe the order was delayed due to stock availability.

After contacting our customer service team, you requested for the order to be cancelled before it had been dispatched. We processed your cancellation request promptly and issued a full refund.

We appreciate your feedback and are sorry for any misunderstanding regarding the delivery estimate. We are always happy to assist with any queries about an order's progress to help avoid this kind of confusion.

Buyaparcel からの回答

2026年7月10日

Thank you for taking the time to leave your feedback. We would like to reassure both yourself and future customers that we do not supply used products. All of the items we sell are brand new and are sourced directly through our approved supply chain.

Having reviewed your order, we can see that the item unfortunately arrived with marks and damage. We believe this was the result of poor packaging during dispatch rather than the product being previously used, and we have raised this internally with our warehouse team to help prevent this from happening again.

We are pleased that the item was returned to us and that a full refund was processed promptly. We sincerely apologise for the disappointment and inconvenience caused, and we appreciate you bringing this matter to our attention.

Buyaparcel からの回答

2026年7月6日

Thank you for taking the time to leave your feedback. We're very sorry for the frustration and disappointment caused by your experience.

Unfortunately, due to an unexpected stock control error, we discovered that the item you ordered was no longer available when it came to dispatching your order. We also acknowledge that we were slower than we should have been in responding to your messages, and we sincerely apologise for the lack of communication. We completely understand how frustrating it is when you're left waiting for both an order update and a reply.

As soon as we received your cancellation request, we processed it immediately and issued a full refund without delay. While we're pleased we were able to resolve the cancellation promptly, we appreciate that this did not make up for the inconvenience or the poor experience leading up to it.

Your feedback is valued and has been shared with the relevant teams to help us improve both our stock management and response times. We sincerely apologise again for letting you down on this occasion and hope you'll consider giving us another opportunity to provide the level of service we aim for in the future.

Buyaparcel からの回答

2026年7月3日

Firstly, we'd like to apologise for the delay in responding to your messages. We have recently experienced an unusually high volume of enquiries, which has unfortunately impacted our response times. We understand how frustrating this is, particularly when you're waiting for an update on an important order, and we're actively working to improve our responsiveness.

With regard to your delivery, the estimated delivery dates provided during checkout and on your order confirmation are the most accurate delivery estimates for your order, and these are the dates we recommend customers rely on. We can see that the estimated delivery window for your order has not yet passed, and we remain committed to delivering your order within this timeframe.

We completely understand your concerns, especially given the value of your purchase and your upcoming plans. Our team will be responding to your outstanding messages shortly with an update on your order and will do everything they can to assist you.

Thank you for your patience and understanding, and again, we're sorry for the frustration this has caused.

Buyaparcel からの回答

2026年7月3日

Thank you for taking the time to leave your feedback. We're genuinely sorry for the disappointment and frustration caused by this experience.

Unfortunately, due to a significant pricing error, a number of products were advertised at an incorrect price. As soon as we became aware of the issue, we proactively contacted all affected customers to be transparent about the situation and explain what had happened.

We appreciate that this was frustrating, particularly after your order had been placed. Wherever possible, we offered customers the option to reorder at the corrected price with a goodwill discount as a gesture of apology. We understand this was not the outcome you had hoped for, and we're very sorry for the inconvenience caused.

We sincerely apologise for the error and for the disappointment this has caused, especially as you've previously had positive experiences shopping with us. We are currently reviewing our internal processes and safeguards to help ensure that an issue like this does not happen again in the future.

Thank you again for your feedback. We truly value your previous custom and are sorry that, on this occasion, we fell short of the standards we aim to provide.

Buyaparcel からの回答

2026年7月3日

Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your purchase.

With regard to the manufacturing date, it is not uncommon for products to have been manufactured some time before they are sold. This is due to the time taken for products to move through the supply chain, including shipping to the UK, distribution to retailers, and eventual sale to customers. The manufacturing date should not have any impact on the quality or condition of the product, and all products sold as new should be brand new and unused.

That said, we're concerned by your comments regarding the broken Bosch seal and the mismatch in serial numbers. This is certainly not what we would expect and is something we would like to investigate further. Having reviewed our records, we can't see that you've contacted us directly regarding these concerns, so we'd appreciate the opportunity to put things right.

Please get in touch with our friendly Customer Service team with your order details and, if possible, photos of the packaging, serial numbers and product. We'll investigate this as a priority and work with you to find a suitable resolution.

We apologise for the experience you've had and hope you'll give us the opportunity to resolve this for you.

Buyaparcel からの回答

2026年7月3日

Thank you for taking the time to leave your feedback.

We're very sorry to hear about the difficulty you experienced when trying to contact us. We understand how frustrating it is when you're waiting for an order update and are unable to get through to our Customer Service team.

Unfortunately, we recently experienced an unusually high volume of enquiries, which meant our phone lines were much busier than usual. We sincerely apologise for the inconvenience this caused and are actively working to improve our response times and the level of service we provide.

We're pleased to see that our team has since been in touch with you and that you have confirmed safe receipt of your order. We appreciate your patience while we worked through the increased demand.

Thank you again for your feedback. We value all customer comments as they help us identify where we can improve, and we hope to provide you with a smoother experience in the future.

Buyaparcel からの回答

2026年7月3日

Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and appreciate the opportunity to respond.

We sincerely apologise that your order did not arrive as expected and for the delay in responding to your enquiries. After investigating the issue, we identified that your parcel had unfortunately been lost in transit with the carrier.

We're pleased that our Customer Service team has since been in touch to discuss the available options. As soon as the issue was confirmed, we offered either a replacement shipment or a full refund, and we can confirm that, in line with your preference, your refund has now been processed.

We understand how disappointing this experience has been, particularly when you were expecting next-day delivery, and we're sorry for the inconvenience caused. Thank you for your patience while we investigated the issue, and we hope we'll have the opportunity to provide you with a much better experience in the future.

Buyaparcel からの回答

2026年7月6日 に更新

Thank you for taking the time to leave your feedback. We're very sorry to hear that your order did not arrive as expected and apologise for the delay and the frustration this caused.

We appreciate that a lack of timely delivery updates can be disappointing, particularly when you're waiting for an order to arrive. We're pleased that our customer service team has since been in touch to provide an update and that your spirit level should now be with you shortly.

Thank you for your patience while this matter has been resolved. We appreciate your feedback and hope that, despite this experience, you'll consider shopping with us again in the future.

Update:
In regards to your review your review update, we have double checked and our team have responded to messages received from you. The response will be waiting in the inbox of the email you registered with the sales platform you ordered through. Please do send us a further message to discuss further.

Update 6th July 2026:
Unfortunately when checking on the shipment today and despite chasing the carrier previously, there is no confirmation your order has been delivered over the weekend. We have now concluded the shipment lost in transit and issued a full refund for the order. Apologies about this delivery issue.

Buyaparcel からの回答

2026年7月3日

Thank you for taking the time to leave your feedback. We're genuinely sorry for the disappointment and frustration caused by this experience.

Unfortunately, due to a significant pricing error, a number of products were advertised at an incorrect price. As soon as we became aware of the issue, we proactively contacted all affected customers to be transparent about the situation and explain what had happened.

We appreciate that this was frustrating, particularly after your order had been placed. Wherever possible, we offered customers the option to reorder at the corrected price with a goodwill discount as a gesture of apology. We understand this was not the outcome you had hoped for, and we're very sorry for the inconvenience caused.

Buyaparcel からの回答

2026年7月3日

Thank you for taking the time to share your feedback. We're very sorry to hear that your experience didn't meet your expectations, particularly regarding the delay and the difficulty you experienced when trying to get in touch with us. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.

As with most online retailers, payment is taken at the point of checkout when an order is placed, before it is dispatched. We appreciate that this can make delays feel even more disappointing, and we're sorry for any concern this caused.

We're pleased to see that your order has since been delivered safely, and we hope you're happy with your purchase. We value all customer feedback, as it helps us identify areas where we can improve both our service and communication.

Buyaparcel からの回答

2026年6月19日

Thank you for taking the time to leave a review.

We have carefully reviewed your order and can confirm that, unfortunately, it did not meet the qualifying criteria for the promotion. As stated in the offer terms and promotional materials, customers were required to spend over £300 exclusively on Makita products to be eligible. Your order contained a mixture of brands and did not reach the required spend threshold on Makita items alone.

After you contacted our Customer Service team, the promotion criteria were explained, and we also offered the option to return the order for a full refund should you no longer wish to keep the items.

We understand your disappointment and appreciate your feedback. To help avoid any confusion with future promotions, we always recommend reviewing the offer terms and conditions before placing an order, as eligibility requirements can vary between promotions.

Thank you for your understanding.

Buyaparcel からの回答

2026年6月19日

Thank you for your review.

We would like to reassure you that our pricing is not adjusted in response to individual enquiries about discount codes or promotions. As a large retailer offering thousands of products, our pricing and promotional activity are managed through established processes and are not influenced by requests from individual customers.

We take all customer concerns seriously and are confident that our pricing practices are fair and transparent. Should you wish to discuss the matter further with Trading Standards, we would be happy to cooperate fully and provide any information required.

Thank you for sharing your feedback.