Wonderful company to deal with!! I ordered an item and it was shipped immediately and I had a question and they got back to me the next day. Communication was very impressive and the quality of the... ãã£ãšèŠã
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Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something abou... ãã£ãšèŠã
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Very slow fulfillment on a DIGITAL order. FOUR DAYS AND COUNTING. Charge hit my bank right away, but nothing to show for it. Normally, digital orders are filled at any other store within an hour or tw... ãã£ãšèŠã
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In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified,... ãã£ãšèŠã
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BuyDig.com sells Digital Cameras, lenses & accessories, Camcorders, Laptop Computers, Tablets, LCD, LED & Plasma televisions, DVD players, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Optics & more.
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Communication Breakdown
Purchased an item online on January 1. Received a confirmation email of my order same day. I expected it to arrive in 2-4 weeks. I needed it by the middle of this month (February). Six weeks went by and no communication from them since January 1. I called Customer Service today. Employee was very nice and helpful. My item has not been in stock since the time of my order and there was no indication in Customer Service as to when, or IF, the item would be restocked. I think a courtesy email on January 1 or 2 to let me know the item was out of stock and subsequent updates would have been standard for any retail company. (I was able to find a similar item elsewhere and it will arrive tomorrow, well in time for my business trip.) I asked for a refund and she said she'd put in a request. First time doing business with this company and last time doing business with this company. When I'm spending my money, effective communication is my number one expectation regarding customer service and you guys dropped the ball on that one. Your overall review rate is good so perhaps this was a one-time glitch.
2024幎1æ9æ¥
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Buydig ããã®åç
Hello Dan,
We're truly sorry for the inconvenience you experienced. Effective communication is paramount, and we understand we fell short in updating you about your out-of-stock item. Please reach out to ncaludio@beachcamera.com, who will ensure a better shopping experience for you in the future. We appreciate your feedback and hope to have the opportunity to regain your trust.
Maria Luisa was helpful and responsive
2024幎2æ9æ¥
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Buydig ããã®åç
Hello Tristan,
Thank you for your feedback! We're glad Maria Luisa provided helpful and responsive assistance. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
This seller âMaria Luisaâ hasâŠ
This seller âMaria Luisaâ has communicated back and forth with me on a professional manner. Iâm a very satisfied customer! I would recommend others to purchase from this seller
Aileen
2024幎2æ9æ¥
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Buydig ããã®åç
Hello Aileen,
Thank you for your positive feedback! We're glad Maria Luisa provided professional communication and that you're satisfied with your experience. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out. We're here for you!
Super nice customer service.
Super nice customer service.
Bought a LG C3 65 inch TV. The image is beautiful. Shipping is fast and on-time. Customer service addressed some of my concerns quickly.
2024幎2æ2æ¥
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Buydig ããã®åç
Hello Yinan,
Thank you for your kind words! We're delighted to hear that you're enjoying your LG C3 65-inch TV and that our customer service team was able to assist you promptly. If you ever have any further questions or concerns, don't hesitate to reach out. We appreciate your support and hope you continue to enjoy your TV!
Dane was very helpful with my shippingâŠ
Dane was very helpful with my shipping miscommunication. Definitely will buy from again.
2024幎1æ27æ¥
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Buydig ããã®åç
Hello Mikkel,
Thank you for your positive review! We're pleased to hear that Dane was able to assist you with the shipping miscommunication. Customer satisfaction is our priority, and we're grateful for your kind words. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
I made a mistake and purchased theâŠ
I made a mistake and purchased the wrong type of tv for the space I was going to put it in. The tv is specifically a wall mount tv and I needed a stand tv. I contacted customer service about an exchange/refund and they were able to work with me and get me setup so I could get the stand from LG and make the tv work. Their response was quick and they had excellent customer service! Would purchase from them again!
Thank you!!
2024幎1æ27æ¥
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Buydig ããã®åç
Hello Bret,
Thank you for sharing your experience with us! We understand that mistakes can happen, and we're glad our customer service team was able to work with you to find a solution for your TV. Your satisfaction is important to us, and we appreciate your kind words about our quick response and excellent customer service. If you ever have more questions or need assistance in the future, we'll be here to help. We look forward to serving you again!
Hot coffee without the fuss!
Great service, timely delivery of a coffeemaker. I liked the included sticker with contact information if I needed assistance or was unhappy with the product.
2024幎1æ12æ¥
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Buydig ããã®åç
Hello,
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service and that your coffee maker was delivered on time. We're always here to assist you, and we appreciate your positive feedback on the included contact information sticker. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again!
Love this photo printer
Love this photo printer ! Itâs worth every penny. The quality of the pictures is so amazing, beyond my expectations! Great customer service, product and wonderful prices! Also very well packaged and fast shipping! Highly recommended! Will definitely buy from this company again !ðâïžâïžâïžâïžâïž
2024幎1æ17æ¥
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Buydig ããã®åç
Hello Brian,
Thank you so much for your glowing review! We're thrilled to hear that you love the photo printer and that it has exceeded your expectations. Providing high-quality products, great customer service, and wonderful prices is what we aim for, and we're delighted that we could deliver that experience for you. Your recommendation means the world to us, and we look forward to serving you again in the future! ðâïž
Great Customer Service
We had a problem with our Cuisinart 12 cup coffee center in which the lid was broken and the back had a crack in it. We contacted Dane and Maria from Beach Camera Same Day Shipping and they were outstanding. Unfortunately they were unable to replace my coffee center but they returned my full refund payment but the extraordinary thing they did was they allowed my to donate the coffee center to the local volunteer fire company, who was greatly appreciated for it, since it still worked besides the cosmetic damage and lid. Other companies would have me cut the cord and throw it away or return it. Itâs great to know that there still are caring and considerate people out there in todayâs cutthroat and money hungry business world. Dane and Maria actually give us doubtful consumers still hope in todayâs small business society. Thank you Dane and Maria for your thoughtfulness and kind act and the fire company thanks you sincerely. They will set it up for their food kitchen this coming weekend. Thank you again.
2024幎1æ5æ¥
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Buydig ããã®åç
Hello Steve,
Thank you for taking the time to share your experience. We're glad to hear that Dane and Maria from Beach Camera Same Day Shipping provided outstanding assistance, even though they couldn't replace your coffee center. It's heartening to know that they allowed you to donate it to a local volunteer fire company, and we appreciate your understanding.
Your kind words and thoughtful act are truly appreciated. If you ever have more questions or need assistance, please don't hesitate to reach out. We're here to help and value your support.
Exceptional Customer Service
I have 4 Garmin watches. I'm glad that I found this seller on ebay. I cannot express enough gratitude for the unparalleled customer service provided by Buydig. The seller's team went above and beyond to ensure that my concerns were addressed promptly and efficiently. The shipping speed is amazing as well.
2024幎1æ8æ¥
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Buydig ããã®åç
Hello Kai,
Thank you so much for your fantastic review! We're honored to have your trust, and we're thrilled to hear that our customer service and shipping speed have exceeded your expectations. Serving valued customers like you is our top priority, and we appreciate your loyalty. If you ever have more questions or need assistance, please don't hesitate to reach out. We look forward to serving you again.
Excellent service!!!
I was excited about the product but there was a bit of a hiccup in the process. It was really just a misunderstanding, but these folks went out of their way to make sure I was happy. The product is great for a new âpilot.â
2024幎1æ7æ¥
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Buydig ããã®åç
Hello Health,
Thank you for your honest feedback! We're glad to hear that despite a minor hiccup, our team went out of their way to ensure your satisfaction. We appreciate your understanding and are delighted to know that the product is serving you well as a new pilot. If you ever have further questions or need assistance, feel free to reach out. We're here to help and value your trust.
My experience was the best possibleâŠ
My experience was the best possible experience. This company is the best ever. They Bend over backwards to help resolve any issues if there are any to be resolved. I mean you write to them and I swear they respond right away. Amazing!! I recommend buying from this guy forsure!! I really had no issues at all. There was a refund involved it was no issue. But refund was in hand as promised. You guys got to buy this drone it's soooooo awesome. I got it in perfect new condition. So if your looking for a great deal check him our. P s.. Great experience!!
2024幎1æ5æ¥
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Buydig ããã®åç
Hello,
Thank you so much for your incredibly positive feedback! We're thrilled to hear that you had the best possible experience with us. Providing excellent service and prompt resolution is our commitment, and we're delighted that you found our team responsive and helpful. Your recommendation means the world to us, and we're glad the drone met your expectations. If you ever have more questions or need assistance, don't hesitate to reach out. We appreciate your trust and look forward to serving you again!
What to expect when placing an order.
I've dealt with a wide breath of companies ordering online, but it must be noted that "Beach Camera Same Day Shipping" is fast, knowledgeable, and offers excellent, competitive pricing. I'm just thankful that I am able to inform my fellow consumers so that they may have the same, positive ordering experience that made me an instant, repeat customer.
2024幎1æ3æ¥
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Buydig ããã®åç
Hello,
Thank you for your glowing review! We're delighted to hear about your positive experience with Beach Camera Same Day Shipping. Providing fast, knowledgeable, and competitively priced service is what we strive for, and we're thrilled to have made you an instant repeat customer. Your recommendation means the world to us. If you ever need assistance or have further feedback, feel free to reach out. We look forward to serving you again!
Fantastic customer service!
2024幎1æ1æ¥
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Buydig ããã®åç
Hello John,
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with our customer service. Providing excellent service is our priority, and we appreciate your positive feedback. If you ever need assistance in the future, please don't hesitate to reach out.
Excelente producto,servicio y entrega
2023幎12æ21æ¥
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Buydig ããã®åç
Hello Hugo,
Thank you for taking the time to share your positive experience! We're delighted to hear that you found our product, service, and delivery excellent. At BuyDig, we strive to provide top-notch products and service, and we're thrilled to have met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Great store and customer service.
Iâve ordered an LG 65 Inch Class B3 series OLED 4K UHD Smart webOS w/ ThinQ AI TV. Iâve received the product just in the way it was described, the delivery happened without a hitch. And their communication was great. They made sure that Iâve received the item with no issue.
Highly recommended.
2023幎12æ10æ¥
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Buydig ããã®åç
Hi Praveen,
Thank you for choosing our LG 65 Inch Class B3 series OLED TV! We're thrilled to hear that the delivery was seamless, and the product arrived as described. Our commitment to excellent communication and ensuring your satisfaction is paramount. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your positive feedback and look forward to serving you again!
Donât wait just buy
Very great communication and were very helpful when I reached out. Donât hesitate to buy. They will make it a good transaction
2023幎12æ23æ¥
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Buydig ããã®åç
Hi Makenzy,
Thank you for your positive feedback! We're thrilled to hear that our communication and assistance met your expectations. Your recommendation means a lot to us, and we're committed to making every transaction a positive experience. Don't hesitate to reach out if you have more questions or if there's anything else we can assist you with. We appreciate your trust in us and look forward to serving you again!
A request for a price match
I sent a message to Beach Camera with a request and the response was quick, professional and addressed my issue completely. The customer experience team made this purchase a breeze.
2023幎12æ19æ¥
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Buydig ããã®åç
Hi Mary,
Thank you for taking the time to share your positive experience! We're delighted to hear that our customer experience team provided a quick, professional, and complete resolution to your request. Making your purchase experience a breeze is our goal, and we're thrilled we could meet your expectations. If you ever have more requests or questions in the future, please feel free to reach out. We appreciate your business and look forward to serving you again!
BuyDig is Awesome
Great customer service from the sales to the support. Products are reliable and company is trust worthy! I've bought from Buydig for years and is my go to for Television purchases!
2023幎12æ20æ¥
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Buydig ããã®åç
Hi,
Thank you for your continued trust and loyalty! We're thrilled to hear about your positive experiences, from sales to support. Your confidence in our reliability and trustworthiness means the world to us. It's customers like you who make Buydig your go-to choice for television purchases. We're committed to maintaining the highest standards in both products and service. If you ever need assistance or have questions, don't hesitate to reach out. Here's to many more years of providing you with great products and exceptional service!
Excellent Customer service by Reymond.
I got a defective TV unit, raised the issue to Buydig and they were quick to respond,
Reymond J. was excellent and very helpful, He contacted the manufacturer and got approval for a replacement unit. Defective unit is being shipped back to the manufacturer as I am typing this review, will provide update once I receive the replacement.
Also, Shout out to Maria and Angela for quick response.
Update: Got the replacement TV 16th Jan, Looking good (delays possibly due to holidays). Thanks again Reymond to stay on top of it.
2023幎12æ18æ¥
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Buydig ããã®åç
Hello Hemant,
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the defective TV unit, but we're grateful for your patience and understanding.
We're delighted to hear that Reymond J., Maria, and Angela were able to assist you promptly and efficiently. Our team is committed to providing excellent customer service, and we're pleased that they could coordinate with the manufacturer to secure approval for a replacement unit. We appreciate your trust in us, and we'll ensure that the replacement process is as smooth as possible for you. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to ensuring your complete satisfaction.
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