I was assisted at first but not getting the correct page. Now everything is falling apart I'm trying to enter my password five times I've been on the computer with another gentleman. After 4 failed at... もっと見る
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レビュアーのコメントを見てみましょう
You Agent was most helpful consulted the warehouse to cofirm I returned all 6 botttles of Maro Brain because I could not find my email providing the tracking number for the bottles returned. Buy Goods... もっと見る
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I wanted to exercise the 100% money back guarantee because I was shipped the wrong product. I ordered Sugar Harmony but received Sugar Nature Drops instead. BuyGoods offered to let me keep the wro... もっと見る
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Didn't have interaction until I requested a refund. (It wasn't for me). He was professional, empathetic and straight forward. He had to excuse himself in order to research my request. As he stated h... もっと見る
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企業情報
当該企業による記述
Online Global Retailer selling online software, digital ebooks, health supplements, and other products.
連絡先
800 W Main St Ste 1460 , 83702-5983, Boise Idaho, 米国
- (302) 200-3480
- support@buygoods.com
- www.buygoods.com
4.1
ほぼ満足
1888件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
One representative said that I was…
One representative said that I was overcharged $20, and the second one did not see it that way. Pleasant people.
2026年4月6日
BuyGoods Inc. からの回答
Thank you for your feedback and for the 4-star rating! 😊
We’re glad to hear that you found our representatives pleasant, and we apologize for the confusion caused by the discrepancy you were told about. To clarify, this product has a dedicated support team that handles specific billing inquiries. Upon review, it appears there was a display glitch on the invoice that showed an incorrect amount, which may have caused the confusion. However, please be assured that you were charged the correct amount, and no overcharge occurred. We appreciate you bringing this to our attention, as it helps us improve and avoid similar confusion in the future. If you ever need assistance again please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help.—Team BuyGoods!
I have not received my refund yet
I have not received my refund yet, it’s been almost a month after returning product
2026年4月3日
BuyGoods Inc. からの回答
We’re very sorry for the delay and understand how frustrating it must be to wait this long for your refund. As discussed over the phone, we can confirm that your refund was already processed on April 3rd. For your convenience, we have also resent the refund confirmation email so you have a copy for your records.
Please note that depending on your bank’s processing time, it may take a few business days for the funds to reflect on your statement.
If you ever need assistance, please don’t hesitate to contact us at support@buygoods.com or call us at 302-200-3480. We’re always here to help.
—Team BuyGoods!
Customer Support
I just called to give the tracking number for the return. But what little time I talked with her she was very nice
2026年4月9日
BuyGoods Inc. からの回答
Thank you so much for your kind words! We're delighted to hear that your experience was pleasant and that our representative was able to assist you. Even in a short interaction, it's wonderful to know that you felt well taken care of. If you need any further assistance please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
They fixed my concern on my order and…
They fixed my concern on my order and made an additional order to my satisfaction.
2026年4月9日
BuyGoods Inc. からの回答
Thank you for your kind feedback! We're delighted to hear that your concern was resolved and that the additional order met your expectations. Providing a smooth and satisfying experience is always our goal. If you need any further assistance please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Was not able to enter a password after an hour and change. We'll have to call back today and make another attempt..
I was assisted at first but not getting the correct page. Now everything is falling apart I'm trying to enter my password five times I've been on the computer with another gentleman. After 4 failed attempts of rechanging the password we tried to attempt to cut and paste and that didn't work either. After all that time we finally gave up after over an hour so I will be tempting to do that again today.
2026年4月7日
BuyGoods Inc. からの回答
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We’re sorry to hear that you initially had trouble opening your account, but we’re delighted that our representative was able to step in and assist you every step of the way. It’s wonderful to know that her guidance made the process smooth and helped you get your account started in no time. Your feedback means a lot to us, and we’ll be sure to pass along your compliments to the team member who assisted you. If you ever need further assistance, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480—we’re always here to help. — Team BuyGoods
Roz handled it so well
Roz handled it so well. I'd returned a package in February and still hadn't received my refund. She was able to look up everything and confirmed a refund was due. Said it might take 3 or 4 days, but it would be credited on my credit card.
2026年4月6日
BuyGoods Inc. からの回答
Thank you for taking the time to share your experience! We’re so glad to hear that Roz was able to assist you effectively and provide clarity regarding your refund. We understand how concerning delays can be, and it’s great to know she was able to locate your return and confirm the refund for you. If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
I needed a refund and was given same…Support was very polite, courteous and patient. Thank you so much!
The representative I spoke to was very helpful and caring.
2026年4月6日
BuyGoods Inc. からの回答
We’re so glad to hear that your experience was a positive one! Providing polite, patient, and caring support is exactly what we strive for, especially when resolving concerns like refunds. It’s wonderful to know that the representative you spoke with was able to assist you effectively and make the process smooth. Your kind words truly mean a lot and will be shared with the team. If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Buy Goods Agent was most helpful consulted…
You Agent was most helpful consulted the warehouse to cofirm I returned all 6 botttles of Maro Brain because I could not find my email providing the tracking number for the bottles returned. Buy Goods honored the guarantee of a full return of the purchase price. Agent was most helpful and pleasant. Good employee
2026年4月6日
BuyGoods Inc. からの回答
Thank you for taking the time to share your experience! We’re very pleased to hear that Lawrence was helpful, thorough, and pleasant while assisting you. It’s great to know they took the extra step to coordinate with the warehouse to confirm your return and ensure your refund was processed smoothly.
We truly appreciate your kind words and recognition—it means a lot to our team, and we’ll be sure to pass along your feedback.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help.
—Team BuyGoods!
BuyGoods Inc. からの回答
Thank you for your kind words! We're thrilled to hear that our team was able to make your experience a positive one. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback! If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Just was double checking what the…
Just was double checking what the charge was on my bank statement. I did not recognize the name of the product. The person I talk to was very helpful and sincere.
2026年4月3日
BuyGoods Inc. からの回答
Thank you for your feedback! We're glad to hear that our team was able to assist you and provide a helpful and sincere experience. If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Didn't have interaction until I…
Didn't have interaction until I requested a refund. (It wasn't for me). He was professional, empathetic and straight forward. He had to excuse himself in order to research my request. As he stated he would check back in no more than 3 minutes at a time, he did! He said I would have my refund in 3-5 days
2026年3月31日
BuyGoods Inc. からの回答
Thank you for sharing your experience! We’re glad to hear that your interaction with our representative was professional, empathetic, and transparent. It’s especially great to know that he kept his word by checking back in as promised and ensuring your request was handled promptly.
We’re happy we could assist you and process your refund quickly. Your feedback means a lot to us, and we’ll be sure to share your kind words with our team.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help.
—Team BuyGoods!
Dr. Phil and Dr. Oz I'm sure would be horrified.
I wanted to exercise the 100% money back guarantee because I was shipped the wrong product. I ordered Sugar Harmony but received Sugar Nature Drops instead. BuyGoods offered to let me keep the wrong but for half the purchase price or pay for the return shipping. That is NOT a 100% money back guarantee. It's a scam! I have been calling and dealing with customer NONservice since February 27th!!!
Dr. Phil and Dr. Oz I'm sure would be horrified by the actions of Buy Goods Inc.
2026年2月27日
自発的なレビュー
BuyGoods Inc. からの回答
Thank you for your feedback. We are truly sorry to learn that your experience with us did not meet your expectations. It is our priority to address any issues you may have faced and work towards a resolution that leaves you satisfied. To understand and solve the problem effectively, could you please provide us with a convenient time for you, along with your name and contact number? We are committed to investigating this matter thoroughly and would like to discuss it with you at the earliest convenience. Your feedback is invaluable in helping us improve our services. We take customer satisfaction very seriously and are eager to make things right. If there is anything else we can assist you with, please do not hesitate to reach out to us at support@buygoods.com or give us a call at 302-200-3480. Our team is always here to support you. Team BuyGoods
Ethical and practical business practices lacking!
I was looking at a product and was going to purchase. I had all the boxes filled in but did not make the actual purchase. Got tied up with other things. Then I got a phone call to my mobile phone from BuyGoods.com. I ignored it. Then about 2 minutes later, I got another call from BuyGoods.com. I ignored that one too. About 3 minutes later, I got another call from them, then another, then another so I finally answered and asked what do you want and why are you blowing up my phone? Guy responds that I'm on a recorded line and he's calling about why I didn't make the purchase. I said it's because I chose not to. He goes on to ask if there is a reason I chose not to. I said it was because I chose not to and asked him is there a problem with that. Then I asked him to stop calling me and as I was asking that, he insisted talking over me saying that he can make it very easy to complete the order. I finally said, since this is recorded, make sure that you tell everyone else at BuyGoods to stop calling me as well. But during that, I heard him hang up the phone.
Obviously, never going to do business with that company
2026年3月23日
自発的なレビュー
BuyGoods Inc. からの回答
We’re really sorry for the frustrating experience you went through. Receiving multiple calls in such a short span especially after you chose not to proceed can feel intrusive, and that’s not the kind of interaction we want any customer to have.
You absolutely have the right to decide not to complete a purchase, and that choice should always be respected without pressure or repeated follow-ups. We sincerely apologize for the inconvenience and the way the situation was handled during the call.
Please be assured that this has already been escalated internally. We’ve taken steps to have your number added to our Do Not Call list so you will no longer receive any further outreach from our team. Thank you for bringing this to our attention—it helps us improve and ensure this doesn’t happen again. If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Tried to return for a full refund with…
Tried to return for a full refund with in the required time and still after 10 months and dozens of emails they still refuse to give me my full refund. They did originally offer a quick half refund but refuse to refund the full amount like promised. All I can assume is they are a fraudulent business, buyer BE AWARE.
2025年4月6日
自発的なレビュー
BuyGoods Inc. からの回答
We sincerely apologize for the frustration and inconvenience this situation has caused you, and we appreciate you taking the time to share your concerns.
As discussed over the phone, we have reviewed your order, and unfortunately we are no longer able to process a refund as the request is now beyond the money-back guarantee period. Refund eligibility is tied to the timeframe outlined in the guarantee, and once that period has passed, our system is unable to authorize further refunds.
We regret any inconvenience this may have caused and appreciate your understanding. If there’s anything else we can assist you with, please let us know.
If you ever need assistance again, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help.
—Team BuyGoods!
All of the staff members who I spoke to…
All of the staff members who I spoke to on the phone were very helpful and polite. Thank you.
2026年3月16日
BuyGoods Inc. からの回答
Thank you so much for your kind words! We’re glad to hear that our team was able to provide helpful and polite service during your calls. Your feedback truly means a lot to us, and we’ll be sure to share this with our team. If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
We had 2 of your workers that was great…
We had 2 of your workers that was great I would give both of them A+ 10 star. Thank you
2026年3月16日
BuyGoods Inc. からの回答
Thank you so much for your kind words! We’re thrilled to hear that both of our team members provided such a great experience and earned your A+ 10-star rating. Your feedback truly means a lot to us, and we’ll be sure to share your appreciation with them.
If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
He took time to listen very…
He took time to listen very personalized and
Courteous service. This gentleman knew what I was talking about, what I was going through and how to fix the the problem. And fix the problem he did. He needs a raise.
2026年3月16日
BuyGoods Inc. からの回答
Thank you for such a thoughtful and enthusiastic review! We're so glad to hear that you felt truly heard and supported. Providing personalized, courteous service and fully understanding each customer’s situation is exactly what we aim for. It’s wonderful to know that he was able to quickly identify the issue and resolve it to your satisfaction. We’ll definitely make sure your kind words—and your recommendation—are shared with him. Recognition like this goes a long way! If you ever need anything else, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Tristan provided me with excellent…
Tristan provided me with excellent customer service. I gave my information and then answered questions about my situation, which was very important. Tristan was very professional, polite and helpful. Thank you for Tristan, who resolved my issues. I notified my credit union that you will refund my account.
2026年3月16日
BuyGoods Inc. からの回答
Thank you so much for your kind words and for sharing your experience! We're delighted to hear that Tristan provided you with excellent service and took the time to understand your situation thoroughly. His professionalism, politeness, and dedication to resolving your concerns are exactly what we strive for. We're also glad everything was handled smoothly, including your refund. We'll be sure to pass along your appreciation to Tristan—recognition like this truly means a lot. If you ever need assistance again please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
BuyGoods Inc. からの回答
Thank you for your kind review! We're glad to hear that you found our representative courteous, knowledgeable, and willing to help. Providing helpful and professional support is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need assistance in the future, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
Ivy is a competent and professional representative!
Ivy, my representative was competent, a good communicator and she was also a patient listener!
My concern was my finances in that I had quite a large
bill come due that was not expected. She replied that she understood and proceeded to process my
refund. This was a relief for me and I appreciated her professionalism. Thank You!
2026年3月13日
BuyGoods Inc. からの回答
Thank you for taking the time to share your experience! We're delighted to hear about the excellent support you received from Ivy. It’s great to know that she was able to assist you with professionalism, patience, and clear communication while addressing your concern.
We understand how unexpected expenses can be stressful, and we're glad Ivy was able to help process your refund and provide some relief. Your kind words mean a lot to us, and we will be sure to share your feedback with her. If you ever need assistance in the future, please don’t hesitate to reach out at support@buygoods.com or call us at 302-200-3480. We’re always here to help. — Team BuyGoods!
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