I have rented through other companies such as Hurr, and this is the first time I have had any issue. Most companies follow the same guidelines, charging 15% processing fees on rentals and, in additio... ãã£ãšèŠã
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Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm. ByRotation should include courier services as part of the fulf... ãã£ãšèŠã
By rotation is so easy to use and a great platform to manage rentals and sales! Iâve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... ãã£ãšèŠã
Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... ãã£ãšèŠã
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The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
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3 Chandos St, W1G 9DH, London, è±åœ
- hello@byrotation.com
- www.byrotation.com
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Items arrived on time and lookingâŠ
Items arrived on time and looking exactly like the image
2025幎11æ15æ¥
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BYROTATION ããã®åç
Thank you for your feedback! Weâre glad to hear your items arrived on time and matched the images. We appreciate you sharing your experience and hope you enjoy using the platform!
Scammers
First time using this service and it has been an awful experience from start to end. The dress I hired smelt so awful and I was unable to return it within 24 hours as that was Sunday when post offices were shut so the lender and rotation refuse to give me a refund. I feel scammed and let down - will never use these websites again
2025幎11æ16æ¥
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BYROTATION ããã®åç
Hi there,
Weâre really sorry to hear about your experience and we understand how frustrating this must have been. As a peer-to-peer community, lenders are responsible for sending items in good condition, while our return timelines help protect both renters and lenders. Weekends can make this trickier, so weâd love to review this further for you. Please contact our support team with your order details so we can take another look.
BYROTATION ããã®åç
Thanks for your fantastic feedback!
So many beautiful items and brands
So many beautiful items and brands! Very happy with the platform. Customer service very helpful too
2025幎11æ14æ¥
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BYROTATION ããã®åç
Thank you so much for your lovely feedback! Weâre thrilled to hear youâre enjoying the variety of items and brands on the platform. Itâs great to know our customer service team has been able to help as well.
Easy to use
The app is very easy to use for uploading items for rent. I have only rented one of my pieces and it was pretty easy.
2025幎11æ9æ¥
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BYROTATION ããã®åç
Thank you for sharing your experience! Weâre happy to hear the app has been easy to use and that your first rental went smoothly.
Seamless experience
Seamless experience, great communication with lender, very helpful and kind. Highly recommend the service.
2025幎10æ31æ¥
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BYROTATION ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that your experience was seamless and that communication with the lender went smoothly.
I had a great experience
I had a great experience renting a dress for a wedding. The renter was extremely helpful, understanding and communicated fast. Some renters I tried to communicate with didnât reply or were quite slow, so I would recommend messaging the renter before you go ahead. The process overall is more expensive as you have to pay for next day signed delivery and you also get charged for the cleaning fee etc. But overall it is worth it to wear an item you wouldnât normally be able to afford, or donât want to buy it to just wear once!
2025幎10æ16æ¥
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BYROTATION ããã®åç
Hi Lou
Thank you for sharing your experience!
Weâre delighted to hear that your dress rental for the wedding went smoothly and that your renter was helpful and responsive. Your tip about messaging renters in advance is really valuable for other members of the community.
We understand that additional costs like next-day delivery and cleaning fees can add up, but weâre glad to hear it was worth it for you to enjoy a special outfit without the commitment of buying.
Thank you again for your thoughtful review we hope to help you find many more outfits you love!
Best regards,
The By Rotation Team
Love love love and have rented forâŠ
Love love love and have rented for years keep coming back every time
2025幎10æ7æ¥
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BYROTATION ããã®åç
Hi Camilla
Thank you so much for your amazing feedback!
Weâre thrilled to hear youâve been enjoying renting with us for years and that you keep coming back.
We canât wait to keep helping you find what you love next.
Best regards,
The By Rotation Team
Brilliant customer service to get myâŠ
Brilliant customer service to get my issue resolved. Thank you particularly to Fia who was incredibly helpful and proactively cared about my issue resolved. Thank you ByRotation.
2025幎10æ1æ¥
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BYROTATION ããã®åç
Hi there,
Thank you so much for your lovely feedback!
Weâre delighted to hear that Fia was able to help and that your issue was resolved smoothly.
We truly appreciate you taking the time to share your experience thank you for being part of the By Rotation community!
Best regards,
The ByRotation Team
Allows theft of items and does nothing to recover
My item was rented and I provided signed for postage of the item, the item was received and signed for at the address given.
the renter then never returned the address and said it didn't arrive.
Byrotation essentially said sorry nothing we can do.
2025幎10æ1æ¥
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BYROTATION ããã®åç
Hi Lana
Weâre very sorry to hear about your experience and understand how upsetting it is when an item isnât returned as expected.
Weâd like to assure you that we have strict processes in place to investigate and manage any reports of theft or non-returned items. In cases like this, having postage insurance is essential, as it provides protection in the rare event that an item goes missing during delivery or return.
Our team always does everything possible within our policies to support both parties and ensure a fair resolution. If youâd like us to review your case again, please reach out to our support team with your reference number so we can take another look.
Best regards,
By Rotation
Terrible experience with this app
Terrible experience with this app. Joined the app - firstly there was an offer on to receive money off - applied directly at checkout, which didn't happen, so had to contact them to apply that. I then agreed with a lender for her to send on a Monday which she said she could - paid for the rental to start from the Tuesday, she said there may be postal delays, I said as long as I have by the Wednesday it's fine. Turns out she didn't actually post until the Tuesday, the day the rental was due to begin. The lender didn't respond when I asked if I needed to sign. I was out when it arrived so missed the delivery, and was going away the next day (which I'd already told the lender), so I only received the dress on the day I was due to return it. I didn't even open the package, just sent directly back from the post office. ByRotation are refusing to give me a refund because I'd said Wednesday worst case scenario was fine despite their T&Cs saying if a rental arrives after the start of the rental date you're entitled to a full refund. Plus they're taking sometimes 5 working days to even respond to me. Awful service all round.
2025幎9æ17æ¥
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BYROTATION ããã®åç
Hi Katie,
Weâre really sorry to hear that your Lender didnât ship your item on time. We understand how frustrating that must have been.
Refunds can be issued when an item is returned within 24 hours; as this requirement wasnât met, our support team needed to carry out an investigation into the postal dispute.
We truly appreciate your patience and your feedback regarding the time it took to receive updates during the process. These types of queries can take some time to resolve as we work with multiple parties to reach a fair outcome.
Thank you again for sharing your experience, your feedback helps us do better.
Best regards,
By Rotation
Good app - will use again
Good app. Pretty easy renting.
ID verification is a bit temperamental bu5 eventually works.
Rented 3 items for my wedding, no issues.
2025幎9æ24æ¥
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BYROTATION ããã®åç
Thank you! Weâre glad your rentals for the wedding went smoothly and appreciate your feedback about the ID verification process.
By Rotation makes it so easy to hire the perfect outfit for any occasion
By Rotation makes it so easy to hire beautiful things perfect for your event. It's been a lifesaver for me 3 times in the past few months.
I always recommend it to friends. Thank you!
2025幎9æ15æ¥
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BYROTATION ããã®åç
Thank you for your kind words! Weâre thrilled to have been a lifesaver and appreciate you recommending us to your friends.
Great platform
Great platform! Owner I rented from was nice, the dress was perfect and the whole experience was seemless. Got credits for my first rental and it was really useful.
2025幎9æ11æ¥
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BYROTATION ããã®åç
Thank you! Weâre thrilled your experience was seamless and that you loved the dress. We look forward to your next rental!
Easy to use app with great piecesâŠ
Easy to use app with great pieces available to rent
2025幎9æ14æ¥
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BYROTATION ããã®åç
Thanks for your feedback! Weâre glad you enjoy our app and the selection of pieces available to rent.
Brilliant rental
Brilliant rental ! Very easy, dress was fabulous and the packaging made it so easy to send back. Thank you!
2025幎9æ4æ¥
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BYROTATION ããã®åç
Thank you! Weâre so glad you loved the dress and found the rental process easy. We look forward to your next rental!
Easy to buy and rent clothes
2025幎9æ5æ¥
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BYROTATION ããã®åç
Thanks for your feedback! Weâre glad you found renting and buying clothes easy and enjoyable.
Couldn't be easier
Couldn't be easier! Love my dress and the whole process
2025幎9æ8æ¥
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BYROTATION ããã®åç
Weâre thrilled you loved your dress and found the process easy! Thanks for sharing your experience.
Such an easy process and would recommend
The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process
2025幎9æ5æ¥
èªçºçãªã¬ãã¥ãŒ
BYROTATION ããã®åç
Weâre so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.
Disappointed
I input all my data and somehow Iâm âgoing backâ it was all lost, nothing saved ð¥º
2025幎9æ2æ¥
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BYROTATION ããã®åç
Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.
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