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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

I have rented through other companies such as Hurr, and this is the first time I have had any issue. Most companies follow the same guidelines, charging 15% processing fees on rentals and, in additio... もっず芋る

5぀星のうち4の評䟡

Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm. ByRotation should include courier services as part of the fulf... もっず芋る

5぀星のうち5の評䟡

By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fanta... もっず芋る

5぀星のうち5の評䟡

Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... もっず芋る

䌁業が回答したした

䌁業情報

  1. フォヌマル りェア レンタル サヌビス
  2. 貞衣装サヌビス
  3. 瀟亀クラブ

圓該䌁業による蚘述

The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.


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4.0

ほが満足

TrustScore 5段階評䟡の4

824件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 68に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.0

すべおのレビュヌ

(824)

過去12か月のレビュヌ数: 103ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Fantastic service!

Fantastic! First time using this app. Great communication. Lovely item, arrived very quickly. All in all a really great service. Will definately rent again and would recommend to others

2025幎5月8日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Great to hear the service was good! Thanks for sharing your experience

5぀星のうち5の評䟡

Rented my wedding dress

Rented my wedding dress through By Rotation and it was such a smooth process. The team were super responsive and came back to me on my many questions quickly and efficiently. I was also able to try on my dress at their Mayfair store which was an added bonus! Would highly recommend renting through them.

2025幎5月3日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your feedback Lorraine

5぀星のうち5の評䟡

Love it! Sustainable way to not overcrowd your wardrobe

I have always had a great experience with ByRotation. The renters are very approachable, items always delivered on time and true to size and just like the images. I find it a very sustainable alternative to constantly purchasing new outfits.

2025幎5月5日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

It's great to hear you've had a wonderful renting experience Cathy

5぀星のうち5の評䟡

Amazing experience

Claudia was very professional, made the whole process easy for me and got an absolutely stunning dress! I'd never done this before but it really makes sense ! I ended up wearing a stunning dress and would have paid quite a lot of money but didn't. Thank you very much for this genius idea. Service was second to none! Would highly recommend

2025幎5月3日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your feedback Lucy!

5぀星のうち5の評䟡

Easy process

Easy process. Dress arrived exact date it was expected. Dress fab quality, got compliments all evening. Arrived in a Reusable sustainable bag with return label already printed. Would def recommend!

2025幎4月23日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your feedback Olivia! It's great to hear how easy the return was

5぀星のうち1の評䟡

Dirty & unhelpful

The item I received was very dirty and smelly. It could not be worn!
I returned as soon as I could and have been told I cannot have a refund at all.
Won’t use again!

2025幎4月23日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Hi Sophie,

Thanks for your message. We are so sorry to understand your item arrived in poor condition. We noticed your ticket was still open with our support team. If you could please respond to our questions, we'd be very happy to look into this further.

Thanks, Team BR

5぀星のうち5の評䟡

I never shop for fashion anymore

I never shop for fashion anymore - I've been using By Rotation for the last 5 years, lending out my clothes and bags and using that rental income to rent unique, interesting and new fashion from others on the app. It's been hugely rewarding - financially, socially and morally. It all feels so obvious now, and I'm glad I'm no longer the shopaholic I used to be!

2025幎4月7日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your wonderful review Esha! Great to hear you are an early adopter and By Rotation has helped to curb your shopping habits.

5぀星のうち5の評䟡

if byrotation has no lovers then I am dead

been using byrotation for about 3 years now and never had a bad experience! the renters have always been lovely and the process is so smooth, they have saved my last minute fashion dilemmas on numerous occasions and is such an easy way to do your part in consuming less

will rave about this company till my dying breath, if byrotation has no lovers left then I am dead

2025幎4月11日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your lovely feedback! We are so pleased to hear that By Rotation has helped you consume less

5぀星のうち1の評䟡

Worst app ever

Worst app ever. I downloaded the app so I could be more sustainable as I love to buy clothing. I tried renting a dress for my friends hen trip to Paris, I paid up two weeks ahead of the event and assumed everything was finalised, only to receive a message 5 days before my trip to state that the ‘request had expired’ it seems the renter has to accept the request and she didn’t- even though she had been active on the app constantly. I tried again, same dress with 2 different renters and the same thing happened- expired requests! I have just bought the dress myself from the actual brand now which cost me £175 fingers crossed it arrives with the next day delivery. And now I have yet another piece of clothing in my overflowing wardrobe. It is gorgeous though. The concept is such a great idea, it’s just such a shame it’s dreadful/has time wasters on it

2025幎4月10日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

We’re really sorry to hear about your experience, especially ahead of a special trip. It’s incredibly frustrating when requests expire, and we know how disappointing that must’ve been. While we’re working to improve the process and encourage more reliable responses from lenders, it’s clear we fell short here.

Please reach out to our team at help@byrotation.com, we’d love to make this right and offer a gesture of goodwill. Thanks again for your feedback, it helps us do better.

5぀星のうち5の評䟡

Love By Rotation!

Every time I have used By Rotation the sellers have been polite, friendly and amazing at communicating to safely deliver the dress. By Rotation has all the tips and info you need to feel happy and secure about renting an outfit. It’s the best app ever!

2025幎4月2日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Hi Holly, it's great to hear you've such a good experience on the app!

5぀星のうち5の評䟡

Replies to queries really fast.

Replies to queries really fast.
When I post new items, they are approved quickly or declined with instant reason so I can act quickly.

2025幎4月3日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your review Shivsy, we're happy to hear this feedback about our quick listing and approval process!

5぀星のうち5の評䟡

Incredible app

Incredible app, stunning user interface and so easy to use. Great way to make extra cash with clothes that would otherwise be sitting in my wardrobe doing nothing!
Hoping to scale up eventually thank you ByRotation!

2025幎4月3日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your review Cecilia - we hope to help you increase your rentals!

5぀星のうち5の評䟡

Love the app & rotators

I have rented 5+ different outfits through this app. Love the concept of the app from a sustainability perspective and a much more affordable way to enjoy a nice outfit. Never had any issues or difficulties.

2025幎4月2日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your review Ana, it's so wonderful to hear you've had many great experiences with our community.

5぀星のうち5の評䟡

5 Stars

I recently had my first experience with this rental service and it was nothing short of fantastic! I rented the stunning Nadine Merabi dress for my birthday photoshoot, and I couldn’t be happier with the experience. Phoebe was incredibly patient and helpful, guiding me through the process with ease. The entire experience was quick, smooth, and hassle-free—truly a birthday treat for my wardrobe and my wallet. No complaints at all, and I’m already looking forward to my next rental. Highly recommended!

2025幎3月30日
自発的なレビュヌ
BYROTATION ロゎ

BYROTATION からの回答

Thanks for your review Elizabeth - we are so pleased to hear you rented a dress hassle free for your birthday!

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