I received my necklace fast efficient service. Love it, but stone come out, contacted them Gabi dealt with my issue replacing my necklace fast no issues. Thank you so much. Would recommend
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One of the pieces of jewellery that I received nearly a year ago unfortunately lost its stone! I emailed enquiring about the warranty on the necklace, the team were so helpful! Gabi in particular deal... ãã£ãšèŠã
Bought one bracelet, was charged for two⊠Iâve written to straighten the situation out , still waiting, should have checked here for reviews . Super pissed at myself âŠâŠ. since writing this âŠRachel... ãã£ãšèŠã
I bought a beautiful necklace and bracelet for my daughter for Christmas. She absolutely loved the them, she has received so many compliments. Recently her bracelet snapped and I let them know, immedi... ãã£ãšèŠã
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Raena Stones (previously Cadena Jewellery) is a small London-based, luxury jewellery brand that crafts statement pieces you can wear with almost anything.
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London, è±åœ
- hello@raenastones.com
- www.cadenajewellery.com
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I received my necklace fast efficientâŠ
I received my necklace fast efficient service. Love it, but stone come out, contacted them Gabi dealt with my issue replacing my necklace fast no issues. Thank you so much. Would recommend
I received my necklace and it isâŠ
I received my necklace and it is absolutely beautiful!
Bella necklace replacement
One of the pieces of jewellery that I received nearly a year ago unfortunately lost its stone! I emailed enquiring about the warranty on the necklace, the team were so helpful! Gabi in particular dealt with my query, she was so understanding and I received a replacement necklace 2 days later!! Outstanding service.
Very Happy Customer
Positive experience with the whole purchase journey being enjoyable. I was extremely happy with the smooth process and customer service and communication was outstanding.
5 stars
I have purchased multiple items from Raena stones now and love all of them!.
I have the Bella necklace in two different colours, my first Bella I wore for over a year and never took it off.
My gem in my ring recently snapped out! I contacted Reana stones and their customer service has been fabulous. They have been so kind to send me a new one. I am so appreciative and couldnât recommend them enough!
AMAZING customer service..
AMAZING customer service..
I brought a Bella necklace and it broke a few moths later. in the contacted Reana Stones and without hesitation they sent a replacement. Would definitely recommend.
Necklace and bracelet arrived quickly
Necklace and bracelet arrived quickly. They were packaged so beautifully. Pleased with purchase.
Luxurious Feel, Beautiful Craftsmanship, Gorgeous Shine for a Fraction of the cost!
First off, I had seen their ads in my Facebook feed but was hesitant about ordering. What if they didn't have the "feel" of fine jewelry, or the sparkle? It's hard to tell those things from a video. What if it takes a month to ship? Well, I finally gave in and ordered a couple of necklaces and bracelets as a birthday gift to myself.
WOW! Yes, all caps WOW!!
I received the product within a WEEK.
The packaging is nicer than I've received in fine jewelry stores.
The jewelry is absolutely stunning! The weight of the pieces are perfect and luxurious and the color is spot on! The links are smooth and don't pinch at all. I was so taken that I blasted my coworkers and they hustled to my office and then promptly placed orders of their own (and I ordered even more, of course).
This company is the real deal and their communication is handled by real people, not bots, not AI. They have me as a customer for as long as they like! Thank you Raena for delivering on what you advertise. You made my Birthday!!
Outstanding Customer Service
I recently had an issue with my necklace, and I canât thank Gabi enough for the way it was handled. From the moment I reached out, Gabi responded promptly and resolved everything straight away, arranging a replacement with no hassle at all.
The level of customer service was truly outstanding - professional, efficient, and genuinely caring. It made what could have been a frustrating experience completely stress-free.
Iâm also really impressed with the quality of the jewellery, which makes the excellent service even more appreciated. I wouldnât hesitate to recommend them and will definitely be a returning customer.
I just recieved my first order and I'mâŠ
I just recieved my first order and I'm absolutely in love with my Bella Necklace and earrings. Beautiful and high quality jewelry. I'm getting so many compliments! Customer service deserve 5 stars for professionalism, friendliness and excellent communication. Thank you Gabi & team for addressing my issue in such a timely manner. I'm one happy customer and will definitely be buying more pieces!
I love everything about my necklace
I love everything about my necklace, bracelet, and bangle. The customer service is incredibly courteous and kind. I even received extra gifts (plural) afterward. Delivery to Germany is absolutely no problem, no customs fees! The jewelry is very high quality and unique. And... I never get so many compliments on any other piece of jewelry.
I bought a beautiful necklace andâŠ
I bought a beautiful necklace and bracelet for my daughter for Christmas. She absolutely loved the them, she has received so many compliments. Recently her bracelet snapped and I let them know, immediately got a reply saying how sorry they were this happened and is sending a free replacement. Where do you get quality and service like that. Amazing small business. Beautiful jewellery. Highly recommend.
Beautiful service and jewellery!
Absolutely beautiful jewellery and incredible service! I needed to contact the team about warranty/repair a little while after ordering and they were super helpful and fast. The items are high quality and I get so many compliments!
Worth every penny
So the quality of the jewelry is absolutely unmatched, I've bought multiple things from them! Not only that, but when I did have an issue, the company was SO nice and immediately solved my problem with no fuss, and with a lovely supportive attitude. I will continue to purchase from them (probably forever)
Scam Company /Revising my review
Bought one bracelet, was charged for two⊠Iâve written to straighten the situation out , still waiting, should have checked here for reviews . Super pissed at myself âŠâŠ.
since writing this âŠRachel from Raena reached out to me , they have refunded the money for item I didnât orderâŠ. I am satisfiedâŠ
Great!
Excellent customer service, fast shipping and a beautiful well made products. I just received my necklace so Iâll be back here to report (hopefully) the claim of water protection. I love necklaces that I donât have to remove to shower. So far Iâm completely happy with this purchase.
Ordered a bangle which was a discountedâŠ
Ordered a bangle which was a discounted item, it was absolutely beautiful but unfortunately the clasp wasnât securing properly. Gabi was so helpful in arranging a replacement really quickly and with no hassle. Lovely customer service and beautiful jewellery!
Gabi provided the best customer serviceâŠ
Gabi provided the best customer service from afar I believe.
I have trust in this product and Company.
It would not be the case , if there were not a human touch involved.
Thank you Gabi at Raena .
Natalie
This was my first time ordering fromâŠ
This was my first time ordering from Raena and it wonât be my last! Gorgeous pieces that Iâll treasure and their customer service goes above and beyond - special mention to Gabi for all she did for me x
Beautiful Ring
The ring I ordered arrived in a timely manner, it is stunning. Well made, looks expensive. I will be proud to wear this ring for a long time!!
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