CamelBakレビュー 

In the past year I used 3 plastic Eddy bottles and loved them. Recommended them to friends and colleagues too. Now I bought the stainless steel one. When you drink, the valve adds air to the water which makes you burp. Customer support does not respond, their chat cut the chat off after giving a lousy answer. Loyalty has limits. The stainless steel bottle is also heavy.

I have only had the water bottle for 1 month and there is no way normal wear and tear is responsible for the faulty seam. I have requested a lid replacement as it is an expensive and defective item. However my request was rejected, even though ‘The Got Your Bak Lifetime Guarantee’ promise us that they would repair or replace manufacturing defect! I do not recommend this brand!

Camelbak "got your bak" Unless you need a new valve on a bottle that has been used ten times. Then it's sorry you have to but a whole new lid for half the price of the bottle. Absolutely disgusted by this response. I thought Camelbak were a trusted brand, seems I was wrong

I recently bought Camelbak Chute Mag Stainless Steel Vacuum Insulated 32oz, Navy. Great product!

Commande non parvenue, mais paiement encaissé…
Pas de réponse concernant ma réclamation..Bien décevant et inquiétant…

Ordered two kids drinking bottles on 10th of June and the received invoice said it’s going to be a two day delivery. I was expecting a bit of a longer wait as it goes from the UK to Ireland. On the 12th I got an email from Evri with a tracking code and can see it has moved to LHR at least but there it’s stuck since the 14th. Sent an email to customer service on the 19th to please check on the progress/ shipping label/ custom papers but not received anything back or any updates so far apart from a mail that it will take them up to 5 (!!) business days to answer back. My parcel is in transit for two weeks instead of two days now and has not even left the UK yet. Fingers crossed that it will arrive eventually or it will be refunded as lost. Definitely would NOT recommend to buy from them direct. I could have “walked” over to England and would have been faster.

In May I purchased a CamelBak M.U.L.E 3L hydration backpack to use whilst mountain biking. I had previously made good use of just such an item, which I had purchased back in 2003, which was indestructibly robust and which had given me good service for twenty years! However, recently I had noticed that the material — particularly the waterproof lining — was starting to deteriorate. So I purchased a replacement from my excellent bike shop. The price was a hefty £120, but my bike shop gave me a 10% discount.

On first inspection, I was impressed. The design had evolved over the twenty years since my original model and it was a lot easier to store garments, wallet, car keys and bike tools. The bladder capacity had increased from 2L to 3L. However, I also noted that the construction of the harness appeared to have been down-engineered; it just did not feel as robust as my original pack — and the waist strap was, for some reason, now detachable.

I used this pack each time I went out on my bike and, despite my concerns about its strength, I was very pleased with it. I always use the waist strap and everyone else who uses a similar pack for cycling also does the same, so making it removable seemed a bit of a gimmick.

Then, ten days ago, I had a bit of a spill off my bike. Nothing serious — I wasn’t even bruised — but evidently the pack’s harness was subjected to a bit of extra stress because I discovered that the thin piece of material which holds one end of the detachable waist strap in place had been torn clean off the rest of the harness. There was no other damage, or indeed any mark on the pack, but this vital piece of material had gone, rendering the waist strap — and hence for me, the whole pack, unusable.

I spent ten minutes trying to find the strip of material in the long grass but could not. I even wondered whether the strap had torn free before my fall.

I sent an email to CamelBak Customer Services on the Sunday giving an account of this damage. I sent photographs of the damage, as well as my purchase receipt and asked how I could get this fixed or repaired.

I heard nothing all week. Then, on Friday, I received a curt email informing me that CamelBak themselves were not interested in putting this right; I should contact my point of purchase. I then spoke to the bike shop, who contacted their suppliers. I have just been told that this damage is not covered by warranty. Given the almost total absence of anyone in this country with sewing skills, I am now potentially faced with discarding this almost new pack, since it is unusable for me in its present condition.

I have two questions for CamelBak:
1. Why have you made your products so much less resilient than they were 20 years ago?
2. Why do you treat your customers with such disdain?

I certainly shan’t be giving this company any more business and I would recommend that no one else does either.

So, I've been through 4 25 oz stainless Carry Cap and 3 broke on the first use with hand wash. ALL were the exact same- a hole forms at the bottom breaking the vacuum seal between the insulating layers. So you'll be drinking mold and rust within hours. Something in the seal for the vacuum layer fails. Camelbak says it's under warranty and will replace it, but what they don't say is that they will replace it with another faulty vessel. Then again, then again. I'm on a replacement for a replacement. Their customer service stinks based on the fact that it takes no less than 2 weeks to get a replacement. They refuse to issue a refund or provide a working unit. I've had the benefit of using it twice in a month and the rest of the time was spent emailing and waiting for shipping, etc. I once had a lot of respect for the brand, but when they replace defective with more defective and then more defective, I'm not sure that's really a warranty. They are aware of the issue, they don't care. They will keep selling them until people get tired of trying to get what they actually paid for. It's false advertising. I wouldn't recommend any of their products based on this experience.

they have a lifetime guarantee that they only honour if you buy direct from them, they don't tell you this when you purchase it from an independent retailer 👎👎
will not use them again.

This company is garbage as is their products! Bought a horizon 20oz stainless steel tumbler 2 weeks ago. Used it for coffee all of twice. Apparently, camelbak has developed some new type of stainless steel that when actually used, becomes transparent and wears through the "initial" layer, revealing another layer of steel, leaving burn holes in the bottom of my tumbler. Along with the massive amount of rainbow discoloration that no amount of baking soda, vinegar or washing can conquer... Customer service?... Warranty?... Sent them pics and requested a refund or replacement 21/2 weeks ago to which I have heard nothing. Too many companies like this nowadays.

I bought their Podium dirt chill 21oz bottle. I tried it when I received it and it leaked like crazy. Contacted their customer service and they asked for a bunch of information which I gave them and also sent them a video of the leaky bottle. They replied with ''Please send us a photo of the bottle cut in half and then we will process a replacement''. How would you like me to cut the bottle in half! I don't own any hand saws and the only thing I have here which would work is a circular saw or a steak knife. Either which risk serious injury! I replied telling them that I'm not going to risk injuring myself and then they just didn't bother to reply. Cut the bottle in half in order to get a replacement, what an absolute joke. I'll never buy anything from this company again!

Produit non livré après 2 mois d'attente !!! Pas de réponse sur aucun des réseaux !!! Mais argent débité évidement, ceci devait être un cadeaux de Noël,raté !! Camelbak de vrai amateur !!

Ho ordinato uno zaino che non è mai arrivato, ho scritto a loro per avere spiegazioni e mi è stato risposto che era stato perduto, mi è stato poi comunicato che avrei avuto un altro zaino che purtroppo non è mai arrivato. Servizio clienti terribile

Ordered a flask from Camelbak as a Christmas gift for a family member. Box was damaged on arrival and on opening the box noticed a chip on the flask and the logo is peeling. Cannot give this as a gift. I first emailed customer service on 5th of December(immediately after receiving the delivery) had a response on 8th of December asking for pictures (I had attached one on initial email to them). Provided images within an hour of receiving an email from them and still awaiting a response, it is now 4pm on 17th December. I have sent 4 emails since to no avail. I have asked for a refund and for the to pay return postage as item is damaged. If it was that I had changed my mind then I would be happy to pay return postage but as damaged I am not! Extremely disappointed with the customer service and certainly will not purchase from Camelbak again!!

Very disappointed I placed an order on the 23/11/22 my purchase has not been delivered as of 04/12/22 I have emailed 3 times asking when I can expect delivery zero response to my emails.

My bottle developed a fault which is supposed to be covered by the “lifetime guarantee” unfortunately the customer service is non existent and I found them to be extremely rude and unhelpful

I have a HAWG 3L Mil Spec Crux pack that I have been using daily for work and weekend adventures for the last 5 years. I Have been extremely happy with the product. The buckle on the chest strap cracked when a work colleague stepped on it and a replacement wasn’t available on their website. I emailed asking if I could purchase one through another avenue or warranty. I had an email response within 2 hours and a replacement part sent to me in less that 24hrs free of charge.

Just tossed my CamelBak backpack, which I had been using for running and hiking since around 2013. By far my longest lasting pack. Covered thousands of miles with that thing.

Do not recommend ordering cups from them. Promising a lifetime warranty for a product, but after refusing to exchange for a new one.

Un très grand merci au service après vente CAMELBACK. Je suis très reconnaissant et agréablement surpris de la prise en charge, je recommande.

Un service au top, très réactif et pro, j’ai pu bénéficier d’un geste vraiment gentil et qui me servira dans le temps ! Je repars avec un nouveau gilet d’hydratation pour mes futures traits longs, moi qui est très content et adepte des produits CAMELBACK.

Merci à eux.
BAUD NICOLAS