Canvas Castle ロゎ
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Canvas Castle レビュヌ 

1,095
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TrustScore 5段階評䟡の4

4.1

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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Hello Canvas, I recently purchased a new home that is currently being renovated and with that, I am redecorating. I LOVE Banksy and came across your site while searching. Not only did I find wh... もっず芋る

5぀星のうち5の評䟡

I’d like to thank CANVAS CASTLE for the tailored solution they offered to address my unique requirements, along with the sincere attention shown during my ordering experience. Their quick response mad... もっず芋る

5぀星のうち1の評䟡

No customer service number. Email person maybe a bot is a wise asx excuse maker for a continuous series of lies. There art work isn't posted to anything. It's a rolled up poster. HEED. Shop elsewhe... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I was only supposed to browse, but clearly your collections had other plans for me. I absolutely love the variety you offer—there’s so much to choose from! Prices are very reasonable with sales tha... もっず芋る

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4.1

ほが満足

TrustScore 5段階評䟡の4

1095件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.1

すべおのレビュヌ

(1,095)

過去12か月のレビュヌ数: 80件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

This company is terrible

This company is terrible. I wrote to them about problems with their absolutely terrible instructions for the DIY frame and their response was unreal. Not surprised as many of the reviews on trustpilot say the same thing.

Stay away from this company.

THEIR REAPONSE:

They say I can only return it if I take down this review. Also, wants me to ship it back to New Zealand! This company represents themselves as a USA based company.

Again, STAY AWAY!

MORE REPONSES FROM THEM:

This morning I woke up to an email from them threatening to post my personal information on this review (which they did in their response below) AND threatened to contact my employer. Then called me ugly (lol).

I have contacted TrustPilot, and spoke with local authorities of the address on their site (which i am assuming is a front). Also contacted the FBI and had a great conversation and shared all details, all emails with their threats. This person should be in jail!

2025幎11月19日
自発的なレビュヌ
Canvas Castle ロゎ

Canvas Castle からの回答

Hi Jason - we have no idea who you've been talking to but this absolutely isn't us. We have no one under your name and would never talk to a customer like this. We are the third largest canvas company in the world and would never be rude to a customer. Please email our support@canvas-castle.com team

5぀星のうち1の評䟡

RUDE, DISHONEST, NO RTNS/XCHANGE

The WORST customer service I've ever encountered. Extremely unprofessional and rude in their responses to me. Then they will argue with you, and ultimately ghost you. They do not offer returns or exchanges period, regardless if you ordered wrong because of their description. The canvas I received was poor quality to boot and had scratches on it. DO NOT DO BUSINESS WITH THIS COMPANY. Look at their reviews on the BBB and they'll confirm my experience!!

Update: they emailed me after I posted this. I wish I could submit pictures to show how rude these people are. I’ve been emailing back and forth with them for over a month to get this resolved. They refused a refund. Refused to exchange. Then flat out ghosted me for another month. Until I wrote this review. Still so rude it’s hard to believe. They said “thank you for writing such a long email! What is your issue now?” As if they don’t know. Same issue. You never resolved it. Do not do business with these people. Read all the 1-star reviews bc they’re all the same
confusing purchasing guide with regards to the frames, rude & don’t honor their return policy. And they insinuate you’re dumb bc you don’t get it.

2025幎9月27日
自発的なレビュヌ
Canvas Castle ロゎ

Canvas Castle からの回答

Hi Kate - I'm so sorry you're upset. We absolutly haven't ignored any of your emails. You didn't select a frame so received the print only. We have offered to send you the frame and you are also welcome to return your order for a full refund. We always look after our customers and please reply to our latest email if you are looking to return or get the frame x

Edit: Kate, replying to your updated review: we did thank you for your long email but we we never emailed asking what your issue is as per your above comment - this is not true. We have given you the return address, offered you a frame and we're trying our best to help you here x

5぀星のうち5の評䟡

Girl with the red balloon 🎈

Easy to order.
Came within the timeframe advised.
Had trouble tracking parcel (error on my behalf), customer service promptly helped me out.
Very happy with picture took an hour to assemble and hang.
Looks really good and the free print was a bonus.
Overall easy and good experience.

2025幎10月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Good Variety

It's a very easy website to navigate. And I really liked much of the artwork to choose from. And there's a good variety of artists and art represented on this site.

2025幎9月8日
自発的なレビュヌ
5぀星のうち5の評䟡

I love the selection

I love the selection!

I didn't realize that my canvas was "just" a canvas and that I needed to order a frame separately - that was not clear on the website. Customer service responded and a frame is on its way to me.

2025幎9月6日
自発的なレビュヌ
Canvas Castle ロゎ

Canvas Castle からの回答

Hi Gail! Thank you so much for the kind words. For a frame please just select "with frame" when choosing your size in the future and we're always happy to assist. Have a lovely rest of the week x

5぀星のうち1の評䟡

No return policy

This company has terrible customer service. I spent $145.00 on product that is poor quality and wont work for me and they will not take any returns. I offered to pay shipping and they just replied with rude comments like "do you know what all sales are final means? Stay clear of this company and find your product elsewhere.
UPDATE: They are not in Florida as the website says, they are in New Zealand. They have now offered to give me a refund if and when I remove the review and after they receive the item back which needs to be shipped to New Zealand at my expense. Lesson learned. ****BUYER BEWARE***

2025幎8月26日
自発的なレビュヌ
Canvas Castle ロゎ

Canvas Castle からの回答

Hi RC - we absolutely allow refunds! You enquired about a frame to be added after you ordered and we advised your order had shipped and the frame can't be added so we can ship separately. Please check your email, we have sent the return address x

Edit: RC this isn't true, we never sad that and we are an International company and the support person you were speaking to is in New Zealand yes, but we are based in the US and have print teams in 6 different countries. We gave you the link for multiple return addresses including the US, you don't have to send it to New Zealand. As previous, please just email us if you need further assistance, we're here to look after you

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