Carpetright Limited - Ashington レビュー 206

TrustScore 5段階評価の5

4.8

4 Freeman Way, North Seaton Industrial Estate, NE63 0YB Ashington, Northumberland, GB


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5つ星のうち5の評価

Matthew was brilliant and got us some extra pennies off a brilliant mattress. We weren’t hounded by any sales teams which was nice when we tried out a few mattresses.

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5つ星のうち5の評価

Carpetright @ Ashington Northumberland. Lovely staff go the extra mile to look after you WITHOUT being at all pushy. Have great interpersonal skills . Fitted all flooring all over the house & fitt... もっと見る

企業が回答しました

5つ星のうち5の評価

All good All the staff were friendly and efficient - Reece was a trainee but was assisted by Kirsty who knew exactly what she was doing. They were both very pleasant and polite, as were the two lads... もっと見る

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5つ星のうち5の評価

Kirsty and Nichola are exemplary. They went, and continue to go, above and beyond to make the flooring and carpeting of our new home as seamless as possible. We have been consistently updated of progr... もっと見る

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企業情報

  1. フローリング施工請負業者
  2. 寝室家具店
  3. カーペット店
  4. 床材店
  5. 家具店
  6. インテリア デザイナー

当該企業による記述

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


連絡先

  • 4 Freeman Way, North Seaton Industrial Estate, NE63 0YB, Ashington, Northumberland, 英国

4.8

優良

TrustScore 5段階評価の5

206件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Our salesman was helpful and efficient

Our salesman was helpful and efficient, polite and user-friendly

2024年7月3日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Kim,

Pleased to hear about the helpful and efficient service you have had.
Thank you for your review.
Regards
Dean

5つ星のうち5の評価

Great customer service

Matthew was brilliant and got us some extra pennies off a brilliant mattress. We weren’t hounded by any sales teams which was nice when we tried out a few mattresses.

2024年6月18日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Stephen,

Pleased to hear about the great service you have had from Matthew.
Thank you for your review.
Regards
Dean

5つ星のうち1の評価

Beware of buying a mattress from Carpetright!

We wanted a Sleepeezee mattress to replace our old one: which we were very happy with.
Carpetright stocks this brand: so we went to the Ashington store to test out what they stocked. There were only two that fitted our criteria: firm but with a thick enough padding to cushion the firmness.
We chose one - it was nearly a £1,000: so definitely not a cheap purchase. There were only a couple of mattresses in the store that were under that price..
We choose a Sleepeezee Comfortgel 2800 - we knew from the first night sleeping on it: that we had made a bad choice. Our shoulders and back were sore from the fact that there is not enough padding on the top of the mattress.
We reported this to Carpetright within days: we were offered to exchange it from the selection; because they had a ‘sleep trial’. Only one fitted our criteria: was more expensive but looked to be inferior quality. We were very disappointed.

I telephoned Sleepeezee direct: I was given the name of a similar mattress to our old one; it cost only £500.00. This does make us wonder whether the mark up on Carpetright’s mattresses is exorbitant.
I was under the impression that if we needed to exchange the mattress we bought from Carpetright: that we would be able to choose a replacement from the hundreds of others; Sleepeezee makes.
THIS IS NOT THE CASE!
They informed me that Carpetright specially commissions only a handful of their mattresses - so only at this point did we realise that we had virtually no choice of other mattresses by this brand.

I telephoned the manager again and said we would prefer a full refund: as we made this purchase without knowing how limited our choice of replacement would be (should we need one).
We were not given this information prior to making our decision to purchase from Carpetright and I feel strongly that we should have been: though there is no question; this knowledge would have put us off.
The manager was sympathetic but has informed us that we cannot have a refund but can choose from the other brands in the store - this doesn’t help us; the choice is still too limited.

There are many other companies where you can have a sleep trial - some up to a year! - and still get a full refund if you have find you have made a bad decision: as we have. This does not reflect well on Carpetright and their extremely restrictive and hidden policies.

My very low score is for the senior management and their company practices/policies; it does not apply to the staff in the branch.

2024年5月25日
自発的なレビュー
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Maureen,

I am sorry to hear about the experience you have had.
We will investigate to see what can be done to out this right.
Regards
Dean

5つ星のうち5の評価

Quick and easy to order and get…

Quick and easy to order and get delivered

2024年6月2日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi,

Pleased to hear about the quick and easy process you have found with us.
Thank you for your review.
Regards
Dean

5つ星のうち5の評価

Darren was very knowledgeable & very…

Darren was very knowledgeable & very helpful whilst we were in a dilemma for what floor covering would be best nothing to much trouble a good guy to deal with

2024年5月26日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hello,

Thank you for you review. I am happy to hear our Ashington branch provided you with a good experience.

Kind regards,
Abbie

5つ星のうち5の評価

Good experience

Good experience, no pressure to buy, every room measured and samples shown on visit by Ian who was very polite, helpful and professional would definitely recommend this service .

2024年5月13日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Katherine,

Pleased to hear about the helpful, polite and professional service you have had.
Thank you for your review.
Regards
Dean

5つ星のうち4の評価

Honest review.

Honest review.
Not overpowering sales which automatically makes me turn around and walk out

2024年4月30日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Jane,
Pleased to hear how efficient our team were for you
Thank you for your review
Regards,
Amalia

5つ星のうち5の評価

Guy that served us very helpful

Guy that served us very helpful

2024年4月15日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hello,

Thank you for your review. I am pleased to hear that you were served by one of our helpful colleagues!

Kind regards,
Abbie

5つ星のうち5の評価

Great service

Great service, well informed staff & gave us a great saving of £250 in the sale offer.

2024年4月6日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Colin,

Pleased to hear about the great service you have had and the good deal with your order.
Thank you for your review.
Regards
Dean

5つ星のうち5の評価

Staff were very welcoming

Staff were very welcoming, helpful and knowledgeable.
Friendly , professional staff and got a great deal and exactly what I wanted with no sales pitch pressure.

2024年4月6日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

5つ星のうち5の評価

Friendly service

Brian at Ashington carpetright was very helpful and dealt with my order quickly and professionally.

2024年4月2日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Steven,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

5つ星のうち5の評価

Great service

Great service from staff as always.

2024年4月1日
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Lynne,

Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean

5つ星のうち5の評価

Purchased a carpet for my stairs from…

Purchased a carpet for my stairs from Stuart in the Ashington store. Very helpful, great service from start to finish.

2024年3月28日
自発的なレビュー
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Holly,
Pleased to hear how helpful Stuart was for you
Thank you for your review.
Regards,
Amalia

5つ星のうち5の評価

Excellent service from start to finish…

Excellent service from start to finish which wasn’t long as they went above and beyond. From visiting the store picking the carpet, ordered, paid, delivered, fitted and old carpet removed all within 2 hours

2024年3月16日
自発的なレビュー
Carpetright Limited - Ashington ロゴ

Carpetright Limited - Ashington からの回答

Hi Marina,
Pleased to hear about the excellent service that you received from our team
Thank you for your review.
Regards,
Amalia

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