Carpetright Limited - Epsom レビュー 305

Staff were pleasant and made us feel relaxed.

Awful customer service at Epsom store. Was confirmed a fitting date, took day off work and removed carpet only to wait half the day, nobody to turn up. Nobody answers phones, had to call main switch line only to be told there that carpet is actually out of stock and will be for at least another couple of weeks. In the meantime we have no carpet, dangerous bare floor with small children, and no apology. Would not recommend and will never use again

Callum and his colleague at carpetright Epsom very kindly again donated some carpet tiles for our cat charity. The carpet is such good quality and the cats in our care love to sleep on the tiles! When we need our own carpet replaced, we won't consider going anywhere else! Thank you Callum!

Excellent Service throughout

I wanted to use a voucher and it would not activate, the Epsom store manager went out of his way to try to help me by ringing the all for one voucher company and also tried to set up a payment card style payment code as well. we could not fix the issue so he gave me a good deal. I am having cancer treatment and it really gave me a lift that day receiving care and kindness in the store.

Super helpful

Great team & fitters

No hassle, easy to deal with.

Still no one has gotten back to me about the runner that was badly fitted and the dodgy carpet. Again don’t use this company….they take liability for nothing.
My reply:
Hi Dean,

I’ve done that. But your company have told me the closed the case as hey take no liability for the people they recommend. So I’m not left a two creases in carpet and a runner that is already coming away from stairs.

Returning client to Epsom , always recommend this place to friends, great charismatic team

Great customer service 5 stars 🌟

Callum went above and beyond to ensure we were able to get our carpets on time. Ours wasn't a straightforward purchase and we were very tight on time. Nevertheless, he ensured that everything went smoothly, despite potential stock issues and the short lead time. We are so grateful to Callum!

Calum was very helpful and efficient on the two occasions I visited the Epsom store.

Large range of vinyl, much easier to choose IRL than on internet. Salesman helpful but not pushy.

Excellent service in the shop, excellent work by the carpet fitters

The young man who first served us was attentive and knowledgeable without being pushy. He gave us our options, best advice and then allowed us to choose. Great experience.

Great service, quick and easy to get our carpets ordered and fast delivery

Callum was incredibly helpful, to the extent that I can say its the best customer service I have ever experienced. Both Callum and his assistant went above and beyond to produce multiple quotes for me during my visit in-store. After sale communications were great, timescales were met for delivery, and the carpet fitters Tony and his assistant were very friendly. I will be returning to the shop soon to purchase another carpet for my new home!

Beautiful carpets. Great selection and staff were very helpful. Our cat loves the new carpet.

Service was good